So they replied back and I got kind of shitty with them. “Go to the dealer, go to the dealer”
Here is my reply and their email below it:
Other than being without my vehicle what benefit will bringing my car to a dealer provide? Have a software fix been created? I have been in it for coming up 20 years now and understand that the dealer is not going to be able to change the code embedded in the ECU unless Honda engineers have corrected the issue and provided update code for the ECU responsible for this calculation.
Sorry this is as blunt as it is but this is not an issue just one person is having. Again it’s is by design of the system, and due to the car not factoring in electrical usage in its calculations. The longer the users of the clarity go without a trip in HV Mode the more distorted the range value gets. This is something corporate needs to work with the owners on and until there is a software update provided to the dealers there is no reason for us to spend our time, money to take a car in and be without transportation.
Thank you,
Louis
On Mar 14, 2018, at 4:05 PM, Honda Customer Service <
[email protected]> wrote:
Dear Louis Sanders,
Thank you for reaching back out to us regarding the concern with the HV and Total Range. We appreciate the opportunity to respond to your message.
We will document your feedback pertaining to this issue and forward it over to the design team for future purposes. If you believe there is an issue with the vehicle, we recommend you visit your local Honda dealership as they can evaluate the vehicle and provide further details. If further assistance is required after visiting the dealership, please do not hesitate to reach out to us.
You are also able to reach us by calling
800-999-1009. Please reference the case number when calling.
Kind regards,
Honda Automobile Customer Service
Case #
06949358
Attention: If you are not the intended recipient please delete the message and notify the sender. Thank you for your cooperation.
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