Jamas
Well-Known Member
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I was told today because of recall 200, Hyundai wants buy back our cars
- Thread starter Mattsburgh
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MarshaH
Member
Don't wait. I waited from June 28th till today and had no contact from Hyundai. I called the Customer Service Rep assigned to my case four times and he never returned my call. Go to Hyundai usa.com and choose "update". Then scan and attach the documents. Then call their 800-633-5151 to confirm they received it.
FloridaSun
Well-Known Member
Just completed a 3109 mile road trip with the Model Y.. Over 5000 miles on the car already.. Road trip took us the same time it used to take us with ICE.Post a pic. of the Y. I think you'll like the Tesla,road trips are simple.Unless you go off the supercharger gridRanger visits at home for many repairs, tweaks. Guess you'll become scarce on this site. Thanks for sharing your journey/.This is sad Hyundai Motor Company made such a fiasco of how they were going to handle the battery fire in each country.
EVRIGREEN
Active Member
Seeing the pictures of "for auction" on your Kona made me feel so sad! We have the same car and I just turned in my notarized acceptance of the buyback. Very mixed feelings. Now I'm waiting for my lovely Model 3, so I've got that to look forward to! Question: I'm so used the the regen paddle on the Kona. What's the regen to stop like on the Y?
FloridaSun
Well-Known Member
Regen on Teslas is no longer adjustable.. All that you can adjust is if you want the car to HOLD, CREEP or ROLL.. All of those settings will act similar to level 3 regen on the Kona and HOLD will act like you pull the paddle on the Kona to stop it.. HOLD is the only setting for real one pedal driving. The REGEN other than at low speeds is not adjustable.. It is what it is on the Tesla.. I drive most of the time on AUTOPILOT, so, I'm not worried about the regen too much.. Feels fine the way it is on the Tesla..
Toolworker
Well-Known Member
You were one day ahead of me.
I couldn't find anything better than the Ultimate so just got a '21, identical except for color.
When I bought the '21 two weeks ago, there were Kona EVs on the dealer's lot waiting to be picked up and hauled off, and the salesman said some had just left. But now, the sign the Sedgwick rep put in my car says that it will wait at the dealership for a new battery, and then presumably go straight to auction.
I fell into the hands of an officious paper pusher at Sedgwick who said I had been told things I hadn't and had agreed to a dealer location I hadn't. So I wound up having to get my old car to another dealership 60 miles away. I could have pushed back and gotten the location changed, but that would have taken as much time as just going to get the car, the rep already had my check, and I didn't want to give her another shot at my deal.
All in all, I was lucky to get into the buyback process early.
FloridaSun
Well-Known Member
Getting another Kona wasn't really an option for me as I needed something bigger, with towing ability and a better charging Network, so the Kona was out of the picture.. Due to the Charging Network issue, the only cars that were an option for that were Teslas. Model Y was the default choice as it has the SUV body style, higher seat position and more space. I just completed a 3109 road trip that I could not have completed with any other EV but a Tesla..... Well, I could have completed it but I would have been stuck for a week at Level 2 speeds.. I would have basically arrived at less than 10% at our destination and then I would have to drive to the local BMW dealer and charge there for 7 - 8 hours to get a decent charge... I wasn't too keen hanging out at the local BMW dealer for that long... No viable Level 3 within 200 miles.. There would have been 1 charger that was 150 miles away but it is the worlds most expensive charger where you pay $135 for 40kwh of charge (at best). Until the CCS network improves, I'm not considering anything but Tesla..
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jde2019kona
New Member
Went to Hyundai dealership today to get something fixed on my 2019 Kona EV (charging door not opening properly). The service department told me that they will be doing a battery replacement and they did the authorization for it today; should get the replacement battery in 3-5 weeks. This is in northern California. YMMV.
FloridaSun
Well-Known Member
Question is when and where they will put those chargers.. South Texas is a big void when it comes to Level 3 charging and I'm not aware of any plans by Electrify and EVgo to put chargers there... Anyways, charging with those companies is a hassle as you have to use the app to activate.. At a Supercharger, all you have to do is to plug in. It's just so convenient..
ericy
Well-Known Member
Plug-and-charge is coming. Mach-E has it (it was a little buggy when the car came out, but I believe they pushed an update that helped). ID4 will have it when the 1st OTA goes out. I expect that newer EVs will also have it. Any car that has ISO-15118 gets it - that's the standards document that describes the protocol.
Older cars like Kona or Bolt apparently can't support this - apparently there is a new communications protocol that can't be added with just a software update. I have no idea if the 2022 Kona has been upraded to support this.
FloridaSun
Well-Known Member
Good to know.. however, at the CURRENT CCS infrastructure, Tesla is my only option. I do have the Chademo adapter just in case that I'm running into long Supercharger lines or areas without Superchargers..
Bob Fabbri
New Member
Bob Fabbri
New Member
After reading numerous posts I decided to call Hyundai directly about the 200 recall.
I told service rep that I was not interested in bringing in my Kona EV for another recall software update.
After checking through her available information she put me on hold for 5 minutes.
On her return she informed me that the recall would be a battery replacement and that she would contact my dealer to schedule a service date.
2 hours later I received a text from dealer notifying me of service date for replacement.
I called the dealer to confirm that this would indeed be a battery replacement which they confirmed.
They will provide a loaner or rental as the new battery is not actually ordered until the car is dropped off (possibly weeks)
I also asked the Hyundai corporation service representative to initiate a buyback as I am curious to see the terms (my Kona is a lease).
Sent from my iPhone using Inside EVs
Toolworker
Well-Known Member
I would think that Hyundai has probably stopped initiating new buybacks. Has anyone recently received an initial repurchase offer from HMA - the one that says "HMA offers to repurchase your vehicle. We will be forwarding your case to the Auto Solutions Team at Sedgwick ..."?
I got an "Interim Recall Notice" in the mail about a week ago saying to hold tight, and I'd eventually get a notice that my 2020's battery would be inspected "and replaced - if necessary." I already had a firm buyback agreement and price, so it didn't matter. But the current remedy might no longer be a buyback for anyone.
I got an "Interim Recall Notice" in the mail about a week ago saying to hold tight, and I'd eventually get a notice that my 2020's battery would be inspected "and replaced - if necessary." I already had a firm buyback agreement and price, so it didn't matter. But the current remedy might no longer be a buyback for anyone.
Called a local dealer, "Hey, I have an open recall on my 2019 K. Electric SEL" ..wait... "Yep, I see it here. Bring it in in about two weeks"
So I dropped off Monday. Hadn't heard anything, I called today. Based on the conversation, I'd say many dealerships are as in the dark as we are, perhaps more so if they don't sell Electrics in that state, as is the case here. From what we could work out, there were four actions (recalls?) performed on the vehicle, which is unusual to me as I only saw the one listed online and I have kept up with them. The dealer has to do some testing and then send that information to the mothership and await a reply for next steps. The delay in hearing back was a reason for the extended stay at the dealership. My battery was not replaced as there is no 'remedy' available at this time, so 200 is still open(?). However, I was told that I could now charge to 100%. How can that be if 200 is still open? Turns out one of the four actions, if we understood the service description correctly, was to hard code an 80% charge limit and recalibrate the charge meter to read 100% at the 80% level. So turns out Hyundai of America is employing the Spinal tap engineering team. I'm hoping all this is recorded on the work order. Still, that 'out of site, out of mind' approach is somewhat galling, if true. As I said, we were both trying to decipher what was done over the phone, so I'll reserve final judgement until I read the work order myself. Fun fun fun.
Oh, edit to add: No mention of any sort of money or checks or dollars for time in garage or anything. So I am not holding my breath.
So I dropped off Monday. Hadn't heard anything, I called today. Based on the conversation, I'd say many dealerships are as in the dark as we are, perhaps more so if they don't sell Electrics in that state, as is the case here. From what we could work out, there were four actions (recalls?) performed on the vehicle, which is unusual to me as I only saw the one listed online and I have kept up with them. The dealer has to do some testing and then send that information to the mothership and await a reply for next steps. The delay in hearing back was a reason for the extended stay at the dealership. My battery was not replaced as there is no 'remedy' available at this time, so 200 is still open(?). However, I was told that I could now charge to 100%. How can that be if 200 is still open? Turns out one of the four actions, if we understood the service description correctly, was to hard code an 80% charge limit and recalibrate the charge meter to read 100% at the 80% level. So turns out Hyundai of America is employing the Spinal tap engineering team. I'm hoping all this is recorded on the work order. Still, that 'out of site, out of mind' approach is somewhat galling, if true. As I said, we were both trying to decipher what was done over the phone, so I'll reserve final judgement until I read the work order myself. Fun fun fun.
Oh, edit to add: No mention of any sort of money or checks or dollars for time in garage or anything. So I am not holding my breath.
Wildeyed
Well-Known Member
You'll certainly know if there's a "new" 100% once you get it back and drive for a bit.
I got he battery replacement notice about three weeks ago, telling me I need to take it in to the dealer to have this done. I made an appointment and dropped my 2019 Limited off two weeks ago today. They gave me a new Ioniq hybrid as a loaner. Not a bad car but not my Kona EV. I was told that it would be several weeks because they have to have the car on hand, for some reason, before they can order the battery. I called yesterday for an update and was told that they still hadn't gotten "approval" to order the battery. I'm not sure what that means. I wasn't speaking to the service manager and the guy on the phone didn't have any additional information, except no ETA at this time. I will call again early next week and try to get more details.
Wildeyed
Well-Known Member
It would be very useful (and appreciated) if you or any folks on this forum could share any "letters" or notifications from Hyundai or dealers about battery replacement or other interim measures. Those of us not yet contacted are totally in the dark. Any illumination is appreciated.
Toolworker
Well-Known Member
Here's the latest letter I got in the last week or so. I have buyout correspondence as well, but I think that's a moot issue any more.
Wildeyed
Well-Known Member
Thanks so much! Interesting...
This is nearly word for word identical to the Canadian notice. But I got mine months ago. I'm surprised that you only got yours three weeks ago, particularly since, in most respects, the U.S. recall seems to be ahead of Canada.