I was told today because of recall 200, Hyundai wants buy back our cars

Addison Chappell said:
Curious to know if the battery replacement is a "real" thing or just something to buy Hyundai time (to avoid massive payouts in the middle of Q2).
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I suspect that the battery replacement is the only real thing now.

When Hyundai didn't have enough battery supply, their only tool to deal with U.S. owners who pressed a complaint was a buyback. Now it looks like they do have batteries, and that's way cheaper, so I suspect that is the only thing they will offer.

Since they started scheduling battery replacements, has anyone managed to initiate a buyback instead?

As I said above, if your battery is delayed and the dealer holds your car more than 30 days, and that triggers your state's lemon law, that's your opportunity to demand a buyback. Otherwise, I'd be surprised if they offer one.

I'm also surprised that the dealers are holding onto the cars. If they just called you when the battery was about to arrive, that wouldn't run the 30 day clock.
 
Yesterday I took my 2019 Kona SEL to the dealer for recall 200 and was told I don't need a new battery. They changed the max charge to 100%. I'm in the US.
 
Got an appointment to surrender my car this Wednesday. For those that have already done so, I assume the only thing I'll need to bring along with the car is the title and both sets of keys? I also assume I'll be taking the plates and returning them to the the DMV myself?
 
Jamas said:
Got an appointment to surrender my car this Wednesday. For those that have already done so, I assume the only thing I'll need to bring along with the car is the title and both sets of keys? I also assume I'll be taking the plates and returning them to the the DMV myself?
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That's what the agent wanted from me, but it may differ from state to state. Best to ask the agent what they need when you arrange the appointment.
 
That seems to be the usual process, based on what I had to do in MA. Sign over the title, deliver
as many working keys/fobs as you have, throw any removed original parts/accessories back
in. Keep your own registration, as it constitutes proof of *prior* ownership to your insurance
company when they go to update your policy. In my case I took the plates and transferred them
to the new car via the dealership; there's a somewhat limited timeframe you can do that in.

_H*
 
EVRIGREEN said:
Has anyone heard definitively of a case where someone was offered a buyback that was later rescinded? I was late to the party, did receive the offer to buy back, but now I’m worried it won’t happen. I have definitely soured on the Kona.
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That would surprise me. Once you have it in writing that they offer to buy it back, it seems unlikely they'd try to back out of it. Now, if you agreed to keep the car in exchange for a payment, that's different. So I'll second that question, does anyone have any proof that they had a letter in hand with an offer to buy it back and then Hyundai refused? My guess is no.
 
My process is complete. I turned over the car today to Hyundai and received my check.

I first called Hyundai and opened a case the first week of May, so basically the entire process took about 2 1/2 months, or 10 weeks. Which, ironically, is what someone else reported way back at the start of this.

FWIW, If you haven't called yet, and if you haven't been offered a buyback in writing, my personal opinion is that you will not receive a buyback offer at this point. It seems clear to me that they have replacement batteries coming in rapidly now and they are choosing to replace your battery rather than buy back the car. Again that is just my opinion. It is also my opinion that if you already have a letter in writing saying they are buying your car back, you will likely still be able to go that route, though I wouldn't be surprised if they offer you some money to keep the car and get a new battery too. The best of both worlds, you would get to decide.
 
Mattsburgh said:
My process is complete. I turned over the car today to Hyundai and received my check.

I first called Hyundai and opened a case the first week of May, so basically the entire process took about 2 1/2 months, or 10 weeks. Which, ironically, is what someone else reported way back at the start of this.
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Lucky. I started the process 13 weeks ago on 4/20 and finally received and sent back my signed offer on 7/1. I have yet to receive a call to coordinate drop off of my vehicle and receipt of my check. I emailed yesterday afternoon for an update and am still awaiting a response. I have to make another payment on the car this week if it doesn't get turned in by then.

Can you clarify who contacted you to coordinate the drop-off? Was it Hyundai, the dealership, or Sedgwick?
 
2019KonaEVUlt said:
Lucky. I started the process 13 weeks ago on 4/20 and finally received and sent back my signed offer on 7/1. I have yet to receive a call to coordinate drop off of my vehicle and receipt of my check. I emailed yesterday afternoon for an update and am still awaiting a response. I have to make another payment on the car this week if it doesn't get turned in by then.

Can you clarify who contacted you to coordinate the drop-off? Was it Hyundai, the dealership, or Sedgwick?
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Sedgwick contacted me, specifically, the guy I met at the dealership who was in possession of the check is the person who called. It was 3 weeks and 1 day to the day I signed the notarized acceptance of the offer and sent that back, if my memory serves. So you should be hearing very soon.
Good luck!
 
Well, it's a done deal. Surrendered my car this morning. Sad to see it go :-(

Here was my timeline:

May 12: Opened ticket with Hyundai to request buyback
May 19: Initial contact from my case manager
May 20: Uploaded proof of Campaign P29 completion
May 21: Case transferred to he Buyback Administration (Sedgewick)
May 26: Sedgewick requested (and I sent) the following:
  1. A legible copy of your sales contract and purchase agreement.
  2. A legible copy of the current vehicle registration and title (front and back).
  3. Legible copies of any related incidental damages/expenses, including reasonable repair, towing, and rental car costs actually incurred by you directly related to the issue for which we are repurchasing this vehicle.
June 22: Received buyback offer with dollar amount. Signed and returned
June 23: Received Release form. Signed, notarized and returned
July 15: Scheduled appt. with Sedgewick to surrender car at my local Hyundai dealership
July 21: Surrendered car

While at the dealership, had a quick chat with the service manager to thank him for their services over the last two years. I was the first one at this dealership to have the motor replaced (due to the ticking noise) and he's done a few more since. He also mentioned that they've already replaced a couple of batteries, and that he was the first and probably still only dealer in CT with the proper equipment to do the battery replacement. Good to know they are on top of things in case I go with another Hyundai.
 
Addison Chappell said:
Went to the dealer to get my tires rotated (5k service) and my car was confiscated. I have a 2019 Limited. Dealer said that my battery replacement was "approved" and that the battery was ordered. I'm skeptical so I started the buyback process. Has anyone here actually gotten their batteries replaced? It seems to be (in reading through this forum) that it really hasn't happened at all. Curious to know if the battery replacement is a "real" thing or just something to buy Hyundai time (to avoid massive payouts in the middle of Q2).
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Mine was replaced Monday in Palm Springs. Uneventful....except service rep said new battery would be fully charged and it only had 40%. Had to cancel my immediate trip to L A for 4 hours.
 
Jamas said:
Well, it's a done deal. Surrendered my car this morning. Sad to see it go :-(

Here was my timeline:

May 12: Opened ticket with Hyundai to request buyback
May 19: Initial contact from my case manager
May 20: Uploaded proof of Campaign P29 completion
May 21: Case transferred to he Buyback Administration (Sedgewick)
May 26: Sedgewick requested (and I sent) the following:
  1. A legible copy of your sales contract and purchase agreement.
  2. A legible copy of the current vehicle registration and title (front and back).
  3. Legible copies of any related incidental damages/expenses, including reasonable repair, towing, and rental car costs actually incurred by you directly related to the issue for which we are repurchasing this vehicle.
June 22: Received buyback offer with dollar amount. Signed and returned
June 23: Received Release form. Signed, notarized and returned
July 15: Scheduled appt. with Sedgewick to surrender car at my local Hyundai dealership
July 21: Surrendered car

While at the dealership, had a quick chat with the service manager to thank him for their services over the last two years. I was the first one at this dealership to have the motor replaced (due to the ticking noise) and he's done a few more since. He also mentioned that they've already replaced a couple of batteries, and that he was the first and probably still only dealer in CT with the proper equipment to do the battery replacement. Good to know they are on top of things in case I go with another Hyundai.
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Is the buy back moot, once they replace the battery? That Ioniq 5 looks awful nice!
 
Tracy said:
Yesterday I took my 2019 Kona SEL to the dealer for recall 200 and was told I don't need a new battery. They changed the max charge to 100%. I'm in the US.
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I may have missed an explanation elsewhere but can you tell us how they decided you don't need a battery replacement?
 
My battery was replaced July 19th in 8 hrs.
2 weeks earlier when corporate returned my call, I asked Corp guy a question merely about the buyout issue & he immediately said he'd open a case for me on my 2019! So, I have no idea what to expect?
 
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