I was told today because of recall 200, Hyundai wants buy back our cars

[Esprit1st]

The V2L I believe will match the N.A standard "dedicated outlet" 120V @15A 1800W (1440W continuous) which is a really nice option.
As far as the doggies, best behaved gets the cooler seat

Yep, I like that.

Usually the big one climbs forward and sits in the driver seat [emoji1787][emoji41]

 

[ericy]

I took my 2019 Kona Ultimate to my local dealer and had all of the recalls, campaigns and service bulletins taken care of last week.
When I checked the "MyHyundai" app, all of the work that was performed at the dealer showed up as completed.
I thought that that would be a good thing so I called Hyundai customer care at 1-800-633-5151 and they also confirmed that no other repairs were necessary. So I questioned the battery replacement. They said that the dealer performed an inspection / battery check and it passed. They also explained that there is no reason for them to replace the battery at this point. I continue to ask them for more information but they had nothing to add. I question them about charging to 100% and they told me I could without any issues or concerns.
So at this point with no warranty repairs necessary and no reduction in state of charge to 80%, I now have the full use of the vehicle I purchased and enjoy driving, AS IT SHOULD BE!

If you look at the sticker on the battery (you will have to get down on the ground near the rear left tire), you should be able to see the date that the battery assembly was manufactured. It won't be all that easy to spot, but all you will really need to see this is a flashlight. Or a smartphone with a flash. If I were you, I would make an effort to get a photo of the sticker and post it here.

 

[Joev]

If you look at the sticker on the battery (you will have to get down on the ground near the rear left tire), you should be able to see the date that the battery assembly was manufactured. It won't be all that easy to spot, but all you will really need to see this is a flashlight. Or a smartphone with a flash. If I were you, I would make an effort to get a photo of the sticker and post it here.

Here you go.

 

[ericy]

Here you go.
View attachment 12466

Hmm, according to this:

https://static.nhtsa.gov/odi/rcl/2021/RCLRPT-21V127-1095.PDF



But do they mean production date of the cars, or production dates of the battery pack. Yours is right on the cusp.

 

[ericy]

Oh, wait - I am off by a year. They introduced the change in March 2020, but your battery was made in Feb 2019.

 

[Joev]

I took my 2019 Kona Ultimate to my local dealer and had all of the recalls, campaigns and service bulletins taken care of last week.
When I checked the "MyHyundai" app, all of the work that was performed at the dealer showed up as completed.
I thought that that would be a good thing so I called Hyundai customer care at 1-800-633-5151 and they also confirmed that no other repairs were necessary. So I questioned the battery replacement. They said that the dealer performed an inspection / battery check and it passed. They also explained that there is no reason for them to replace the battery at this point. I continue to ask them for more information but they had nothing to add. I question them about charging to 100% and they told me I could without any issues or concerns.
So at this point with no warranty repairs necessary and no reduction in state of charge to 80%, I now have the full use of the vehicle I purchased and enjoy driving, AS IT SHOULD BE!

While checking the MyHyundai app I noticed that the charge management used to select the percentage of charge on DC and AC can now be set to 100% on my Kona. I was told by the Hyundai service center that I could charge to 100% and the app now reflects that. I hope they know what they are doing!

 

[Wildeyed]

While checking the MyHyundai app I noticed that the charge management used to select the percentage of charge on DC and AC can now be set to 100% on my Kona. I was told by the Hyundai service center that I could charge to 100% and the app now reflects that. I hope they know what they are doing!
View attachment 12473

Forgive me if you've answered this elsewhere but did your VIN get flagged specifically for the "battery recall" campaign?

 

[Mattsburgh]

Corporate were the ones that called me and arranged the service appointment. I am not sure if it is no longer an option, but PA has a mileage cap on lemons at 12000miles. I don’t mind the repair. We love our Car, and with a replacement car, I am not too bothered.

It's not the Lemon Law that says whether they'll offer a buy back or not. They are just using it as a guide for the mileage deduction. I'm in Pittsburgh too, and so is Sean. Where did you buy your Kona? I got mine from Thomas Hyundai in Cumberland.

 

[Joev]

Forgive me if you've answered this elsewhere but did your VIN get flagged specifically for the "battery recall" campaign?

Yes it did.
I received an email from Hyundai stating that it was included in the recall, it showed up on the NHTSA recall list when I entered my VIN number and when I brought it to my dealer for service it showed up on their list as being an incomplete recall for my vehicle. Now when I check for any open recalls anywhere, it shows as zero open. When I check on the MyHyundai app, with my VIN number, it shows all of the recalls as being completed.

 

[Mattsburgh]

I would call Hyundai, it's very confusing that they would including you in P29 which set the max charge to 80%, then change it back to 100% without changing the battery. Personally I would want something in writing as to why they think suddenly just a software change fixed the problem. In other words why were you suddenly now told you could safely charge to 100%, what changed? (is it REALLY 100% or is it lying to you? I mean, did they move the goalposts? If you charge to 100% is the GOM what it used to be for 100% ?)

 

[apu]

Yes it did.
I received an email from Hyundai stating that it was included in the recall, it showed up on the NHTSA recall list when I entered my VIN number and when I brought it to my dealer for service it showed up on their list as being an incomplete recall for my vehicle. Now when I check for any open recalls anywhere, it shows as zero open. When I check on the MyHyundai app, with my VIN number, it shows all of the recalls as being completed.
View attachment 12477

It appears like your dealer incorrectly "completed" recall campaign 200 as its unlikely he replaced the traction battery as listed in the recall language without your knowledge.

 

[Mattsburgh]

Excellent point, Apu. 200 specifically says "and battery system assembly replacement" - it doesn't sound like that happened. I mean I'd hope they would have told you if they replaced the entire battery pack.

Joev, you said "I hope they know what they are doing", I think equally relevant would be, this which I say to you: I hope you know what they're doing (and did). I would definitely be on the phone with Hyundai and the dealer, today.

 

[JFree]

Update to our status. Got a call from Hyundai today, telling us that they are now replacing batteries for recall 200 and that the batteries will be able to charge to 100%. Also said dealer should be able to get a battery within 2 weeks—no buyback offered. My wife pointed out that our car is inoperable and at the dealer and the person who called seemed to not be aware of that. They then said they would speak with the service person (who was off today) and get back to us. Need to ask and insure that battery will still have lifetime warranty and that we get some kind of reimbursement for making payments on our lease for 3 months without having a car. The saga continues.

 

[2019KonaEVUlt]

Update to our status. Got a call from Hyundai today, telling us that they are now replacing batteries for recall 200 and that the batteries will be able to charge to 100%. Also said dealer should be able to get a battery within 2 weeks—no buyback offered. My wife pointed out that our car is inoperable and at the dealer and the person who called seemed to not be aware of that. They then said they would speak with the service person (who was off today) and get back to us. Need to ask and insure that battery will still have lifetime warranty and that we get some kind of reimbursement for making payments on our lease for 3 months without having a car. The saga continues.

I'm sorry to hear this. Hopefully they work with you and try to make this right by reimbursing you for these payments. I will think good thoughts for you. Hyundai has really botched this up in terms of clear communication with owners.

 

[Mattsburgh]

Update to our status. Got a call from Hyundai today, telling us that they are now replacing batteries for recall 200 and that the batteries will be able to charge to 100%. Also said dealer should be able to get a battery within 2 weeks—no buyback offered. My wife pointed out that our car is inoperable and at the dealer and the person who called seemed to not be aware of that. They then said they would speak with the service person (who was off today) and get back to us. Need to ask and insure that battery will still have lifetime warranty and that we get some kind of reimbursement for making payments on our lease for 3 months without having a car. The saga continues.

Warranty definitely intact, I specifically asked this and they were very clear that the new battery would be new not refurbished, and that the lifetime warranty persists.

 

[Chris H.]

I had my appointment today. The tech told me the battery test showed no problems and they were instructed to take a picture of it and send it to Hyundai. I am very skeptical that this was really a "test" or that everything was just fine. I bought my car in March 2019 in New Jersey. It was among the first to get to NJ.

I specifically asked the service manager if they would help advocate for me for a replacement battery. He said they would (they won't be paying for it, so why not?) I would still ask for this. My confidence in the battery software updates is not satisfactory. It will affect the value of your car as well.

 

[MarshaH]

Here is what I found:
Remedy
2019 MODEL YEAR KONA EV OWNERS WILL BEGIN RECEIVING REMEDY NOW AVAILABLE NOTIFICATION LETTERS BEGINNING IN LATE JUNE 2021 AS BATTERY SUPPLY BECOMES
READILY AVAILABLE FOR THEIR VEHICLE. ONCE OWNERS ARRIVE AT THE
DEALERSHIP, DEALER WILL INSPECT AND IF NECESSARY, ORDER A REPLACEMENT BATTERY
SYSTEM ASSEMBLY. A SOFTWARE UPDATE MAY ALSO BE NECESSARY. THIS PROCEDURE
WILL BE PERFORMED AT NO CHARGE TO THE OWNER. 2020 MODEL YEAR OWNERS WILL RECEIVE A REMEDY NOT AVAILABLE LETTER UNTIL FURTHER NOTICE AS REMEDY FOR 2020
MODEL YEAR OWNERS IS CURRENTLY UNDER DEVELOPMENT. HYUNDAI RECOMMENDS YOU
TO ADJUST AND MAINTAIN YOUR BATTERY'S 'MAX% CHARGE'LEVEL AT 80% AS A
PRELIMINARY SAFETY MEASURE TO ENABLE YOU TO SAFELY DRIVEAND CHARGE YOUR VEHICLE AT HOME PRIOR TO THE REMEDY BEING PERFORMED. SEARCH YOUTUBE AND
TYPE "SETTING THE MAXIMUM CHARGE LIMIT HYUNDAI" AND SELECT THE FIRST LINK

I got my offer too. Looks good. How are you sending the signed offer back to them (email, fax or mail)? The email I received didn't specify.

I contacted HQ again yesterday. Finally got an email response: “HMA will offer to repurchase your vehicle” and a letter indicating I should have a copy of the sales contract, registration and title ready. I do and I will. I look forward to hearing how much they’ll pay for a car with 2700 miles on it.

 

[Toolworker]

Update to our status. Got a call from Hyundai today, telling us that they are now replacing batteries for recall 200 and that the batteries will be able to charge to 100% ...

Finally got an email response: “HMA will offer to repurchase your vehicle” and a letter indicating I should have a copy of the sales contract, registration and title ready.

Apologies for repeating myself, but your information is not helpful unless you have entered your vehicle year and location (and preferably trim) in the Location field of your profile so we can see it in your posts. It only takes a few seconds. Start here.

HMA policy is different for 2019 and 2020 vehicles; Repurchase details differ from state to state. There are over 500 posts in this thread; I can't remember which you have and where you are. Help me out, please.

 

[MarshaH]

Apologies for repeating myself, but your information is not helpful unless you have entered your vehicle year and location (and preferably trim) in the Location field of your profile so we can see it in your posts. It only takes a few seconds. Start here.

HMA policy is different for 2019 and 2020 vehicles; Repurchase details differ from state to state. There are over 500 posts in this thread; I can't remember which you have and where you are. Help me out, please.

2020 EV, Seattle

 

[Mattsburgh]

2020 EV, Seattle

Then the relevant law for you to figure out what they will deduct for mileage is:

Offset for Use
When a manufacturer replaces or repurchases a vehicle, they have a right under Lemon Law to be reimbursed for use of the vehicle which is called the offset for use. The offset for use is computed by multiplying the number of miles directly attributable to use times the purchase price (in the case of a lease, purchase price is the vehicle’s capitalized cost if disclosed in the lease or if not disclosed then the manufacturer’s suggested retail price) and dividing by 120,000 (Note: divide by 25,000 for a motorcycle).

Example: Based on a purchase price of $12,000 and 10,000 miles attributable to a consumer’s use, the reasonable offset for use would be:

($12,000) x (10,000 miles) / 120,000 = $1,000

Full details here: https://www.carlemon.com/washington-lemon-law-rights-consumer-guide.html