I was told today because of recall 200, Hyundai wants buy back our cars

Mattsburgh said:
So... I just talked to corporate Hyundai today and I'm sure this is going to cause a lot of confusion but they were very clear with me regarding US Kona Electrics:

1. It is NOT their plan to replace any batteries
2. Their solution at this time is to buy back affected 2019 Kona Electrics, including mine.

I'm just telling you what I was told. I was instructed to get P29 done (I have an appt. tomorrow) and that she'd get me my $200 gift card and then start the buyback process with me.

I was told several times that they have no plans at this time to replace the battery pack on these cars. So I said "are you saying my options are keep the car at 80% max charge forever, or sell it back?" and the answer was if I keep the car, in her opinion I would probably need to keep it at 80% max charge for the rest of the time I owned it.

I must admit I did not expect this at all. I expected them to offer me a loaner and if I wanted them to buyback the car I expected a fight. Rather, they were pushing to buy it back from the start. She said "if we put you in a loaner, I think you'd be in that car a very long time".
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If they are willing to buy it back do it. Why would you want to keep a car that was getting 300 to 330 EV Miles and keep the same car getting only 240 or slightly more miles? There are 10 New EVs coming out in 2021 - 2022. Watch the Video Reviews on YouTube
 
navguy12 said:
Not to throw water on your fervor, but unless you have had actual experience with paying for any litigation of any kind, be prepared for a constant "drip, drip, drip" of your wealth as it funds said litigation.
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Check your States Lemmon Law. You don't need a Lawyer. All you need to do is read the Lemmon Law and there are many examples of how it works by plugging in your Numbers in the Forms. Then Contact Hyundai Customer Service Department NOT THE DEALER and tell them you want to talk to the Buy-Back Dept.
 
navguy12 said:
Not to throw water on your fervor, but unless you have had actual experience with paying for any litigation of any kind, be prepared for a constant "drip, drip, drip" of your wealth as it funds said litigation.
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And that alone is possibly the single reason that Hyundai is proceeding to buy-back cars in the US. They have probably already spent millions of dollars on legal discussions trying to figure out how to extricate themselves from this situation. With average legal fees costing upwards of four to five hundred dollars per hour these days Hyundai is probably spending a million per month on legal fees, and they haven't even had any class-action claims filed yet.
 
Has anyone had Hyundai offer to buyback a Kona EV that you bought USED? I purchased mine used since they are not sold in the Midwest. I know the lemon laws do not typically apply to used cars, so if Hyundai is using that as their basis for buybacks I figure a buyback is not going to be an option for me.
 
How The CA Lemon Law Applies To Used Car Purchases. CA Lemon Law, you'll be happy to know that the Law does, in fact, cover used, “pre-owned”, and refurbished vehicles, so long as these vehicles still have an active warranty from the manufacturer or dealer. Check your States Lemmon Law. Also would be better if you purchased from a Dealer, not a Private Party. But from my Cursory search, it should not make any difference as long as the car is Still Under Warranty which it must be since Hyundai has the longest warranty in the business.
The Attached Link will make you feel a Lot Better. It explains in Detail which used cars are covered under the Calif. Lemmon Law. Since most States will Copy California Law, check your State to see if they did!

The CA Lemon Law Applies To Used Car Purchases
 
BaylorBob said:
How The CA Lemon Law Applies To Used Car Purchases. CA Lemon Law, you'll be happy to know that the Law does, in fact, cover used, “pre-owned”, and refurbished vehicles, so long as these vehicles still have an active warranty from the manufacturer or dealer. Check your States Lemmon Law. Also would be better if you purchased from a Dealer, not a Private Party. But from my Cursory search, it should not make any difference as long as the car is Still Under Warranty which it must be since Hyundai has the longest warranty in the business.
The Attached Link will make you feel a Lot Better. It explains in Detail which used cars are covered under the Calif. Lemmon Law. Since most States will Copy California Law, check your State to see if they did!

The CA Lemon Law Applies To Used Car Purchases
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Unfortunately, neither IL (where I purchased the car) nor WI (where I live) copy the CA Lemon Law. Both state's Lemon Laws explicitly say that used cars are not covered by the law.

Illinois Attorney General - Lemon Law

Wisconsin DMV Official Government Site - Lemon Law (wisconsindot.gov)
 
Can anyone who has completed a buyback tell me what kind of inspection process there was at the hand-off? Is there a point in the process where they account for body some body damage, or are they just taking it as is, and considering the mileage depreciation accounts for that kind of thing?
 
I started out in December 2020 with Hyundai Customer Service in Fountain Valley Headquarters and they said they would buy my car back. They called me 3 or 4 times and sent emails a few times saying they were working on it plus I was told my case was being handled by a different person each time they called or emailed. Just a complete Stall Job. Since I was still driving my car I really didn't let it bother me. This went on until approx May 15, 2021, when Auto Solutions at Sedgewick called me and followed up the same day with a list of all the documents they needed, which I already had, and emailed them to Auto Solutions the same day. Then 10 days later they sent me the Offer. It only took 10 days from the time I sent in the Documents. Their offer was exactly the same as I figured it out to be. No problems. The only difference between your case and mine is you got Stalled on the back end and I got Stalled on the front end. Based on my experience You should be receiving your Offer within the next 5 to 10 days. Let me know if I was right. Thanks
 
I got my phone call from Sedgwick today. I had all the docs ready to send them. They said 7-10 days before I will receive the offer. Then 4-6 weeks before the process is completed. The rep made it clear that it will take that long just in case I'm planning to use buy back funds to purchase another car. She wanted to make sure I understood it would take that long.
 
Jgood said:
I got my phone call from Sedgwick today. I had all the docs ready to send them. They said 7-10 days before I will receive the offer. Then 4-6 weeks before the process is completed. The rep made it clear that it will take that long just in case I'm planning to use buy back funds to purchase another car. She wanted to make sure I understood it would take that long.
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Good luck! I certainly hope they are able to meet this timeline for you as I am now on business day 19 since sending in my paperwork with no offer received. I am just hoping it doesn't take another 4 weeks after getting the offer to be done with this as I need to register the car again in 16 days which means they need to factor my new registration into the equation and thus more delays.
 
2019KonaEVUlt said:
Good luck! I certainly hope they are able to meet this timeline for you as I am now on business day 19 since sending in my paperwork with no offer received. I am just hoping it doesn't take another 4 weeks after getting the offer to be done with this as I need to register the car again in 16 days which means they need to factor my new registration into the equation and thus more delays.
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I'm curious too. I paid cash for the car and the Sedgwick rep did say that would simplify things. Not necessarily speed them up however. No leasing companies...no banks...just me and Hyundai. We'll see.
 
I got a call from Sedgwick today. They asked for purchase agreement, sales contract, etc.
I asked and was told I will not get any reimbursement for paying a shipping company to get the car in Colorado.
I would not spent the money if I knew I was buying a defective car. Does not seem fair. What are your thoughts?
 
ColoradoKonaEV said:
I got a call from Sedgwick today. They asked for purchase agreement, sales contract, etc.
I asked and was told I will not get any reimbursement for paying a shipping company to get the car in Colorado.
I would not spent the money if I knew I was buying a defective car. Does not seem fair. What are your thoughts?
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I'm in a similar situation. In Jan 2021 I purchased a new 2019 Kona EV Limited in New York and shipped it to Texas. I started the buyback process with an initial call one week ago. We both purchased vehicles that are not offered in our region. I would welcome a reimbursement for shipping but do not expect them to cover this. They are going to return the first shipping fee (destination charge). From what I've read in this thread, there is no negotiation process right now. Your options are to take the offer, wait for a replacement battery, or sue. If the replacement battery allows you to charge to 100%, the issue will be fully resolved. You could only claim months of decreased use while waiting for the replacement battery.
Is the buyback fair? I believe the buyback puts most of us at a $7,500 advantage due to the federal rebate. In my case, I got a $8,000 discount on the purchase price due to it sitting at the dealership two years. I'd like to buy another Kona but don't expect to get such a great discount.
 
Hyundai keeps nagging me to verify the 80% charge limit at a dealer and get my $200 card.

Does anyone know if this will affect eligibility for the buyback?
 
Toolworker said:
Hyundai keeps nagging me to verify the 80% charge limit at a dealer and get my $200 card.

Does anyone know if this will affect eligibility for the buyback?
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I believe I read an earlier post that you have to complete the recalls before Hyundai will initiate the buy back process. I know when I started it one of the first questions they asked was "have you completed all the recalls?"
 
Does anyone know if a replacement vehicle is on the table? Is the Sedgwick stuff related to a lemon law buyback or is it them being proactive and buying it back before it reaches a lemon law situation? I just got the letter.

I am in a unique situation where I recently leased a 2020 vehicle in March 2021 and am losing out on state incentives if they were to buy me back (State of California exhausted their funding for the $2k rebate, and is on waitlist now for new cars). The dealership messed up and never completed the P29 service campaign and it has taken 2 months worth of escalation for them to do so (essentially a carnapping situation, my car has been at the dealership for 2 months, 1 month into my lease). I am more inclined to get a replacement vehicle at this point as I need a car for work and am at a severe disadvantage now looking for a new car as the market is hot and any car I get will automatically be $2000 more. The dealership offered me a 2021 model but tried to upsell me into it (it seems like they were doing this to cover their mistakes). I told them no since the deal was not fair to me and on paper, it looks like I upgraded from a 2020 and 2021. I needed a VIN swap or some sort of documentation that the car was defective for me to be entitled to my original State incentive on my 2020. Has anyone experienced anything like this or have any advice?
 
Hello all. I have also been going through the buy back process. It has been about 4 weeks and in about 2 weeks I will be meeting the transfer agent on the dealership to surrender the car.
I have already order a MY. I have had nothing but problems with his car which is a shame as I really like it.
I will let you know what they check when I surrender the car.
 
PETRU POPOVICI said:
Hello all. I have also been going through the buy back process. It has been about 4 weeks and in about 2 weeks I will be meeting the transfer agent on the dealership to surrender the car.
I have already order a MY. I have had nothing but problems with his car which is a shame as I really like it.
I will let you know what they check when I surrender the car.
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May I ask if you owned the vehicle outright or if it was financed, who through?

I am having such a difficult time understanding how some people seem to complete this process so quickly while others wait months. I have been told twice now that all cases are processed in the order in which they are received. I started my buyback process 6.5 weeks ago and still don't have my offer even though I was supposed to receive it by 5/21 (10 business days of sending over all my paperwork). I asked my rep today for a rough guess of when I could reasonably expect to receive my written offer and was told flat out there is no ETA at all and if I don't hear anything in 2 weeks to reach out then.

Sadly this may mean I have to renew the registration on the Kona (due 6/19) and then try to go through adding this new fee to their offer (our registration fees increased form 2020 to 2021 by quite a bit so this is not something I want to absorb if I don't have to). Such a hassle, but what can you do?
 
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