I was told today because of recall 200, Hyundai wants buy back our cars

BC-Doc said:
Here's an update for my fellow Canadian Kona owners.I just got off the phone with Hyundai Canada Customer Relations (1-888-216-2626).
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It's surprising and almost shocking how unconcerned they seem to be in Canada vs. US. Is the ease / likelihood of a lawsuit in the US that much greater?

I can say unequivocally if they were telling me to live with 80% for a year or more until a battery was available and telling me that I can always trade in the car if I don't like that option, I'd be raising hell with everyone from the BBB to my state Attorney General. And then I'd be interviewing attorneys. Because that is simply an unacceptable response. "we'll have a new battery by end of June of this year" is something I could accept. "we don't know when we'll have a battery for you, you can only charge to 80% until that undetermined time or else your car might explode and if you don't like that trade in your car" is definitely not.

Exaggerating for effect obviously but just sticking up for the Canada folks, it pisses me off. Besides, you guys have pretty cold temps up there in most places, 80% for the next year is a bitter pill to swallow.
 
Fastnf said:
I wouldn't be surprised if Hyundai is offering buy backs in the US on 2019 models more to get out of the Lifetime battery warranties than to avoid changing batteries. They will then have LG pay most of the cost on the rest of the battery changes which would be a win win for them.
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This is still one of the things I suspect. Canada did not have the lifetime warranty but US did and it was only on the 2019 model. Coincidence? Possibly, but doubtful.
 
Matt D said:
I just started this process today. I called Hyundai Corporate....Also, for note, I'm in NJ.
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I'm surprised by the game playing on their end. I mean, mine also asked what I wanted and I said something like "a loaner car until the battery is replaced, or a set date within a reasonable time frame for the battery to be replaced, like 1-2 months max". That's when she asked if I would consider selling the car back to them, she brought it up first. I'm surprised yours didn't just say it instead of asking you what you want.
 
SeanH said:
It is a really good question. As I noted above, most of the things I was going to replace my Kona with don't come out until at least Q4, if not later. Also, I am about to stop WFH and go back to the office. So I may have some awkwardness ahead where I need to figure out a car for a few months (the wife vetoed the e-bike for commuting).
That said, I wasn't sure exactly how long this was going to take, or if Hyundai was going to change their mind or formula (which, for me, is quite good now). So I'm at least going to get to the point of getting an offer from them.
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Since we're both in Pittsburgh and I expect to get my offer in the next 2 weeks, I'm guessing you'll be interested in that ;) Or more specifically, did Hyundai in fact use the PA lemon law as the guide for the valuation and depreciation as we think / expect? I'll definitely let you know.
 
Toolworker said:
I asked Sedgwick what would happen if I got an offer and wanted to delay it. They said I'd pretty much have to turn the car in within a couple of weeks.

The question is, if Hyundai issues an offer that fills all the lemon law requirements for your state, and you don't take it, does that let them off the hook and put you back in the queue for a new battery?

That's probably a question for a lemon law attorney (google "lemon law" and you'll get a hundred of them) and may vary from state to state.
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Ooh, good question. My guess is if you turn them down you are default agreeing to live with the 80% charge until the battery is replaced. I'd probably go out of my way to weasel around that if I were going to reject their offer I think I'd say something like "that's not going to work and neither is 80% battery for a year or more, so please tell me what you plan to do to fix the car that you sold me 2 years ago with a battery that every reasonable person expects you can charge fully to 100%". To really play hard ball you could have an attorney write a letter... but I hope to never go down this road and am optimistic they're going to give me a reasonable offer. In fact my main concern is what they will do about the $4200 I spent on vinyl wrap :-(
 
I joined the buy-back brigade yesterday. Strangest thing ever. When I said I had decided to proceed with the buy-back the rep said "sure, I can help you with that!" It was like I asked him to upgrade my cable account to a higher cost level. Wouldn't you expect a car company to push back even a little bit to someone who has owned a car for two full years and then decides they want the company to buy the car back. They have clearly made a decision that they're going along with anyone (perhaps only in the US) who wants to return a recalled Kona Electric. The rep didn't even ask me for a reason why I wanted to do the buy-back! I could have said "I spilled coffee on the seat" and they would have been like "okay, we'll take it back". Maybe they really are ticking time bombs. Until now I thought this was probably much ado about nothing.
 
Jgood said:
I joined the buy-back brigade yesterday. Strangest thing ever.
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I had the same reaction. I expected a fight if I even suggested them buying it back and initially had no plans to ask that, I was actually just going to press them to replace the battery fast or put me in a loaner until then. Next thing I knew they were like "hey how about we buy it back, would that be something that might interest you?"
 
Jgood said:
I joined the buy-back brigade yesterday. Strangest thing ever. When I said I had decided to proceed with the buy-back the rep said "sure, I can help you with that!" It was like I asked him to upgrade my cable account to a higher cost level. Wouldn't you expect a car company to push back even a little bit to someone who has owned a car for two full years and then decides they want the company to buy the car back. They have clearly made a decision that they're going along with anyone (perhaps only in the US) who wants to return a recalled Kona Electric. The rep didn't even ask me for a reason why I wanted to do the buy-back! I could have said "I spilled coffee on the seat" and they would have been like "okay, we'll take it back". Maybe they really are ticking time bombs. Until now I thought this was probably much ado about nothing.
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I think that they are smart from a PR perspective as also because 2019 Kona Electric have a lifetime warranty on the battery.. The moment they take them back, that warranty is null and void..
 
Jgood said:
I joined the buy-back brigade yesterday. Strangest thing ever. When I said I had decided to proceed with the buy-back the rep said "sure, I can help you with that!" It was like I asked him to upgrade my cable account to a higher cost level. Wouldn't you expect a car company to push back even a little bit to someone who has owned a car for two full years and then decides they want the company to buy the car back. They have clearly made a decision that they're going along with anyone (perhaps only in the US) who wants to return a recalled Kona Electric. The rep didn't even ask me for a reason why I wanted to do the buy-back! I could have said "I spilled coffee on the seat" and they would have been like "okay, we'll take it back". Maybe they really are ticking time bombs. Until now I thought this was probably much ado about nothing.
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I would like to pursue this path. May I ask What # did you call?
 
Mattsburgh said:
By the way I got an official letter from Hyundai today stating they want to buy the car back. I was told I would not hear from someone in that department for 5-10 business days though. Funny/not really funny, my rep called it an "offer letter" and said she emailed it to me while we were on the phone. I opened it, it's not an offer letter in the sense that it has a dollar figure, but only in the sense of they are officially stating they want to buy it back at this point.

If anyone wants to see what the letter said, here it is:

View attachment 11956
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Did they ask you for all of these things? Specifically, for number 3, mine says a copy of the check we used to purchase the car. I don’t have this. I can always request this from the bank, but there’s probably a fee.
 
Sue said:
I would like to pursue this path. May I ask What # did you call?
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I called 1-800-633-5151. That number was provided to me by the first contact person I spoke with. They said this was the department that would initiate the process.
 
I own EV kona 2020 ultimate with 6000miles I went (like stupid ) and got software UPDT T6C and rage went down from 330 miles to 260!!!! 100% so I'm charging now to 90% BMS and 238 miles. No more software update .I'm done with Hyundai I will new car with better range!!!
 
janusz Grabon said:
I own EV kona 2020 ultimate with 6000miles I went (like stupid ) and got software UPDT T6C and rage went down from 330 miles to 260!!!! 100% so I'm charging now to 90% BMS and 238 miles. No more software update .I'm done with Hyundai I will new car with better range!!!
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Mine didn't drop at all. Maybe give it some time for the GOM to reset. Although it doesn't sound like you have the patience for that. :(
 
janusz Grabon said:
I own EV kona 2020 ultimate with 6000miles I went (like stupid ) and got software UPDT T6C and rage went down from 330 miles to 260!!!! 100% so I'm charging now to 90% BMS and 238 miles. No more software update .I'm done with Hyundai I will new car with better range!!!
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The memory of the GOM got reset and lost all the previous driving data. Your cars range is not affected at all, it just defaults back to no information. Here is explained how the GOM works:
 
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