I was told today because of recall 200, Hyundai wants buy back our cars

I am in the same situation as well. I talked to my Hyundai customer support contact and he told me it shouldn't be an issue to delay the buy back until the fall but I might have to close this case and reopen another one. For now I am just going to stall with Sedgwick.
 
Has anyone asked if they'd just straight up swap it for a 2021/2022 model? The Kona is my only vehicle and there's not really anything else on the market (yet) that I'd rather have, so a buyback would just leave me with a chunk of cash and no car.
 
gonfunko said:
Has anyone asked if they'd just straight up swap it for a 2021/2022 model? The Kona is my only vehicle and there's not really anything else on the market (yet) that I'd rather have, so a buyback would just leave me with a chunk of cash and no car.
Click to expand...
The first person I talked to at Hyundai asked if the resolution I wanted was a buyback. I didn't ask what the other options were, but you could.
 
gonfunko said:
Has anyone asked if they'd just straight up swap it for a 2021/2022 model? The Kona is my only vehicle and there's not really anything else on the market (yet) that I'd rather have, so a buyback would just leave me with a chunk of cash and no car.
Click to expand...
I was told - by both Sedgwick and my dealer that the way to "swap" is to go to the dealer with your buyback offer and make a deal. It's a buyback and a new car purchase. That way you get to claim tax credits and rebates on the new purchase.

If they do a swap, do you get the Federal tax credit on the new car? Do you have to pay sales tax on the value when you go to register it? Better not to open that can of worms.
SeanH said:
The first person I talked to at Hyundai asked if the resolution I wanted was a buyback. I didn't ask what the other options were, but you could.
Click to expand...
Probably wait for a battery replacement.
 
gonfunko said:
Has anyone asked if they'd just straight up swap it for a 2021/2022 model? The Kona is my only vehicle and there's not really anything else on the market (yet) that I'd rather have, so a buyback would just leave me with a chunk of cash and no car.
Click to expand...

This is kind of my dilemma too. I love our Kona EV and really would rather them fix it as it has worked wonderfully for us. If they were to buy it back, I'd probably have to spend an extra $5k for a new one with the same options again.. which isn't ideal. Granted, it would be one with a new warranty also, but I don't really want to spend $5k for a new warranty. I'd want them to just give me a new battery.

The only other option is to wait for the Ioniq 5 to come out which would suit my needs but be a little bit pricier. Considering how many dealers wanted to mark up the Kona EV when I wanted to buy it in 2019, I don't see them selling the Ioniq 5 for MSRP when it comes out either.. so I'm thinking I probably can't get one of them at the start.
 
doggyworld said:
This is kind of my dilemma too. I love our Kona EV and really would rather them fix it as it has worked wonderfully for us. If they were to buy it back, I'd probably have to spend an extra $5k for a new one with the same options again.. which isn't ideal. Granted, it would be one with a new warranty also, but I don't really want to spend $5k for a new warranty. I'd want them to just give me a new battery.
Click to expand...
Again - Under the Lemon Law (at least in CA) you will be reimbursed for the purchase price, without regard to the fact that you've pocketed the $7500 federal tax credit. Then when you buy the new car you get another $7500 credit. So even if it costs you $5k more, you pocket $2500 and have a new car.
The only other option is to wait for the Ioniq 5 to come out which would suit my needs but be a little bit pricier. Considering how many dealers wanted to mark up the Kona EV when I wanted to buy it in 2019, I don't see them selling the Ioniq 5 for MSRP when it comes out either.. so I'm thinking I probably can't get one of them at the start.
Click to expand...
But if you buy a new Kona, you can wait until the Ioniq 5 has been out for a while and the price comes down. And you get a chance to drive before you buy, and look at other alternatives. You're not under time pressure.
 
Last edited:
Chris Alemany said:
Here's an update from what we've heard from our dealer in (Nanaimo,BC) Canada.

We received a flurry of phone calls from them (the local dealer) as news broke and they got their act together as far as how to move forward. They are offering both the buyback and battery replacement. They went so far as to say that they may rent another repair shop space so that they can continue doing regular servicing for all their customers plus dedicate two full bays in their store to the replacement process, one to store the new battery and one to do the replacement. They do not have a timeline, perhaps summer, on when they will start doing replacements. They expect the replacement process to take at least a week or two. They do seem sure that they will be doing replacements including on the models they buy back.

They definitely are wanting us to do the buy back instead though. They said we would still be eligible for the rebates that are available for new EVs (though they have dropped from $10,000 when we bought it to $7500 now), and said they would go through the normal used car assessment process. So I am not confident that we would be getting an acceptable deal when it comes to going all new.

We love our Kona and have as you know customized it with a trailer hitch so that puts us more firmly on the side of wanting to do the replacement. As far as I am concerned, I would not be willing to put down more than $2000 for a new Kona in a buyback. We own the car outright and want to use it to its fullest. We are going to go in and talk to them about the buyback anyway just to see what they offer, but that's where we are at.

If anything signicant changes Ill come back here and let you know.
Click to expand...
A trailer hitch has been installed on your Kona EV? From what I am told here by U-haul here in US (the major installer) there is no way to install, not even customized. Can you please tell me more.
 
Suzanne Roth said:
A trailer hitch has been installed on your Kona EV? From what I am told here by U-haul here in US (the major installer) there is no way to install, not even customized. Can you please tell me more.
Click to expand...
Not at all, in the words of the guy who did it for me: "We do 'not recommended' all the time, that's what customize means" :)
Lots of threads on it here! I detailed my experience on my blog: https://www.chrisalemany.ca/2020/06...ng-harness-into-a-2019-hyundai-kona-electric/

...

On the Recall issue:
I called Hyundai Canada Customer Relations this morning and contrary to the reports here, the lady on the other end was *very* responsive. I think she was actually working from a script based on how she talked and answered.

She actually immediately offered to contact the dealership and setup a loaner vehicle (EV) so that we could use a vehicle that is fully up to our expectations while we wait for the battery to be replaced. This is definitely an option we are willing to consider.

It's worth noting I think that she said more than once, specifically, that limiting the charging to 80% "removes the problem" of potential fire. This sounded like legal speak. They're definitely banking on that.
 
Got my call from Sedgewick today, followed by an email requesting the sales contract, title and registration. Was told the entire process from this point forward will be 30 - 45 days.
 
Can someone explain how the buyback works? I still owe a ton on my car. Purchase $42K, financed $30K. I'm thinking a buyback would not work for me, but I have no idea what the buyback entails. What would Hyundai give for my car? I'm trying to figure out next steps, but I'd like more information.
 
EVRIGREEN said:
Can someone explain how the buyback works? I still owe a ton on my car. Purchase $42K, financed $30K. I'm thinking a buyback would not work for me, but I have no idea what the buyback entails. What would Hyundai give for my car? I'm trying to figure out next steps, but I'd like more information.
Click to expand...

I know it's probably a lot to digest at once, but many posts in this thread cover the basic process.
 
EVRIGREEN said:
Can someone explain how the buyback works? I still owe a ton on my car. Purchase $42K, financed $30K. I'm thinking a buyback would not work for me, but I have no idea what the buyback entails. What would Hyundai give for my car? I'm trying to figure out next steps, but I'd like more information.
Click to expand...
The buyback amount will likely be keyed to your state's lemon law. If you let us know what state, or even better, put it in the Location field of your profile so it appears on all your posts, then you might get more specific help.
 
Toolworker said:
The buyback amount will likely be keyed to your state's lemon law. If you let us know what state, or even better, put it in the Location field of your profile so it appears on all your posts, then you might get more specific help.
Click to expand...
Rhode Island has a horrible lemon law. Based on what I found, the car wouldn't be eligible: According to Rhode Island statute, the state's lemon law protects car buyers for up to one year from delivery or 15,000 miles, whichever comes first. Eligible consumers invoking the lemon law may choose either a comparable replacement vehicle or a full refund (minus a "reasonable allowance" for use).

Don't know if that would be retroactive to when Hyundai first realized there was an issue.

I did go back to the threads and found some useful information. Just getting STRESSED about this. Also emailed Hyundai. Thanks!
 
EVRIGREEN said:
Rhode Island has a horrible lemon law. Based on what I found, the car wouldn't be eligible: According to Rhode Island statute, the state's lemon law protects car buyers for up to one year from delivery or 15,000 miles, whichever comes first. Eligible consumers invoking the lemon law may choose either a comparable replacement vehicle or a full refund (minus a "reasonable allowance" for use).

Don't know if that would be retroactive to when Hyundai first realized there was an issue.

I did go back to the threads and found some useful information. Just getting STRESSED about this. Also emailed Hyundai. Thanks!
Click to expand...
As Mattsburgh said, the Lemon law isn't actually being used. So the time-based limitation isn't a problem. PA also has a 1 year limit on its lemon law, but Hyundai and Sedgewick said that they will use the Lemon Law's formula for determining value.
 
Esprit1st said:
I wonder what they're going to do in my case.

I bought mine in California and payed CA tax. But lived in Oregon at the time, then moved to Nevada, then to New Mexico.
Click to expand...

It sounds as though you are literally the rolling stone that gathers no moss...
 
You must log in or register to reply here.
Back
Top