Fuel Pump Recall - Long Wait for New Parts

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Sorry to add a me too, but perhaps its beneficial to know this is a wide-spread condition. I called today to get my service scheduled was told the same thing. My dealer does not have the parts, and that I can keep checking back. They mentioned lots of folks have been calling since Honda sent the letter (indicating the parts are now available) but they (the dealer) claims they get a trickle of parts like 2-3. They then schedule. But they also told me they are tied to VIN numbers and I will be contacted when my VIN comes up at some point in the future.
 
MrFixit said:
Having received a very recent letter from Honda indicating the recall parts were now 'available', I contacted my local dealer. I was told that they "haven't received any Clarity fuel pumps", and they would put me on a list and call when they get some. I asked if this 'list' triggers them to order the parts, and I was told NO... They simply wait for parts to arrive on their own. I asked if the parts will be there in days, weeks, or months and she told me that she has "no idea".

Less than satisfying answers given the fact that corporate Honda seems to think that part availability is no longer an issue.

My discussion with them leads me to believe I shouldn't hold my breath waiting for the call which will probably never come. I'll just wait a month or-two and call them again to see if the parts have somehow magically arrived !!!

Just as an aside, I have a friend with a CRV which also has the fuel pump recall. I asked the dealer if they have gotten any CRV pumps and she said they had received a batch of 30 but she didn't know if / how many were left. My friend called, and was told the same thing as me... We will put you on a list and call when we have them !
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It's so puzzling that my dealer's service department could schedule my fuel-pump fix for two days after my call even though they didn't have the part in stock. Without putting me on hold to check, the service adviser was confident he could order the pump and it would arrive in time for my appointment, which it did.

Did my early VIN make a difference? Perhaps he hid the fact that I'm now cruising with a CR-V pump?
 
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insightman said:
Did my early VIN make a difference? Perhaps he hid the fact that I'm now cruising with a CR-V pump?
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What Fuel Pump Motor Kit part # is shown on your recall paperwork? See below.

Also note that the failed part ends in A01. It had been discussed previously on this thread that the fuel pump, that is subject to the recall and, was installed in 2018-19 Clarities, ended in A00. And that the A01 pump, which is believed to have been used in the 2020-21 Clarities which are not subject to the recall, may have been a suitable replacement part. IMG_3699.webp
 
Below are the particulars for the CRV. Both part numbers, Motor Kit and Failed Part, are different from the Clarity.

Of note, the CRV part ends in A00, however it is preceded by TLA, rather than TRW for the Clarity. Both part numbers begin with 17045. Perhaps those similarities led to the misconception that the 2018-19 Clarities had a fuel pump part number that ended in A00.

If the 2020-21 Clarities also use the A01 part, why are they not subject to the recall?IMG_3700.webp
 
Here's the relevant part of the (no-charge) invoice for the replacement of the fuel pump. The technician spent less than an hour replacing the fuel pump, which was accessed though a panel under the rear seat of my 2018 Clarity (its S/N ends in 001244). The fuel pump's part number is 17045-TRW-A01.

upload_2024-11-12_22-7-19.webp
 
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insightman said:
Perhaps he hid the fact that I'm now cruising with a CR-V pump?
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Landshark said:
What Fuel Pump Motor Kit part # is shown on your recall paperwork?
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insightman said:
Here's the relevant part of the (no-charge) invoice for the replacement of the fuel pump. The technician spent less than an hour replacing the fuel pump, which was accessed though a panel under the rear seat of my 2018 Clarity (its S/N ends in 001244). The fuel pump's part number is 17045-TRW-A01.
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The part number for the Fuel Pump Motor Kit that was used on your Clarity to satisfy the recall is 06170-TRW-305, as shown on the paperwork. It is the part specified for the Clarity. It is not the part specified for the CR-V. The fuel pump part number, 17045-TRW-A01, is the part that was subject to the recall.

If you aren’t terribly concerned that your dealer’s service department is trying to pull a fast one on you, you could call them to confirm the information provided above.
 
Landshark said:
The part number for the Fuel Pump Motor Kit that was used on your Clarity to satisfy the recall is 06170-TRW-305, as shown on the paperwork. It is the part specified for the Clarity. It is not the part specified for the CR-V. The fuel pump part number, 17045-TRW-A01, is the part that was subject to the recall.

If you aren’t terribly concerned that your dealer’s service department is trying to pull a fast one on you, you could call them to confirm the information provided above.
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What I know: The pump wasn't in stock at my dealer. My dealer's service department consulted the recall notice and ordered the pump from Honda. Honda delivered the pump. My dealer's service department installed the pump that Honda delivered.
 
insightman said:
What I know: The pump wasn't in stock at my dealer. My dealer's service department consulted the recall notice and ordered the pump from Honda. Honda delivered the pump. My dealer's service department installed the pump that Honda delivered.
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I reckon that’s all you need to know.

Just trying to help you understand the information on the invoice and answer your question about whether or not the dealer secretly slipped a CR-V fuel pump into your car. There’s more to know, if you’re interested.
 
Robert_Alabama said:
Just out of curiosity, has anyone seen a report of failure due to this faulty impeller on a Clarity?
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Earlier in this thread it was reported that Honda had seen a failure rate of just under 2 per 1000 units. This is presumably for all models equipped with the subject fuel pump. That rate of failure is apparently sufficient to warrant a recall.

The Clarity shares the same part, however, my speculation is that the other vehicles are slightly older and use the fuel pump more frequently than does the Clarity. That could explain why there may be more failures in non-PHEV’s.

Of course, we don’t have a failure by model list from Honda, so we only have anecdotal evidence and a very small sample of owners to determine the number of failures on the Clarity.
 
MrFixit said:
[emoji637][emoji6[emoji640][emoji637]][emoji639][emoji[emoji6[emoji640][emoji638]][emoji640][emoji6[emoji640][emoji637]]]]@coutinpe.
Can you confirm that your replacement pump is [emoji[emoji6[emoji640][emoji638]][emoji640][emoji6[emoji640][emoji638]]][emoji6[emoji640][emoji638]][emoji637][emoji[emoji6[emoji640][emoji638]][emoji640][emoji639]][emoji[emoji6[emoji640][emoji638]][emoji640][emoji6[emoji640][emoji638]]]-TRW-[emoji639][emoji[emoji6[emoji640][emoji638]][emoji640][emoji6[emoji640][emoji638]]][emoji6[emoji640][emoji637]] as previously reported by [emoji637]][emoji637][emoji640][emoji6[emoji640][emoji638]]]@insightman ?
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That’s the replacement part number for mine.


Sent from my iPhone using Inside EVs
 
I had my fuel pump recall service completed yesterday. To confirm what others have said, the part number listed on the invoice was 06170-TRW-305.

I have two additional questions for the collective wisdom here...

First, my car reeked of gasoline in the interior. I understand the fuel tank would have been accessed under the rear seat, but wondering if others who had the service completed also had remnant gasoline smell in the interior? This was bad enough that I drove home in cold weather with all windows down and heater blowing maximum, outside air. I parked in my garage with windows down, and this morning the entire garage smells strongly of gasoline. Wondering if this goes with the territory of this job, or was I unlucky and perhaps they spilled while working? (Trying to decide if this is cause for complaint or if this is to be expected.)

Second, as I parked in my garage and selected park after coming home from the dealer, I heard a distinct, loud click that I believe I have never heard before. My wife agrees. With testing, I discovered no matter the drive mode selected (P, R, N, D), each selection results in the same loud click. Tracing the sound, the click comes from pictured module, or perhaps directly below it. Is this clicking something others have noticed in their Clarity? (Independent of the fuel pump job.) Assuming this is indeed a new and abnormal sound, any thoughts on why my car is doing it after the dealer had it for the fuel pump job (which I assume involved only work back in the fuel tank)?

Click.webp
 
I did have some gasoline smell after the repair and it dissipated in a day or so. I haven't heard any clicks though but will keep my ears open.
 
I went to my dealer to have the recall done. However they had to order the part, and it has not yet arrived (after a week). When I was there, the service representative suggested that I have little gas left in the tank so that there would not be any dripping during the replacement and thus a no smell. I used the gas by driving in hybrid mode and hybrid charging mode and am down to only about 1 gallon or so. Since most of my travel can be totally EV, I am now back to EV mode until the part arrives. I have 58 miles of gas range in reserve. We will see what happens.
 
I suppose the gasoline smell probably is to be expected. FWIW, they advised me to be at half tank or less to minimize the siphoning they had to do. I went in with 67 HV miles remaining (4 bars). For kicks, I recorded the gas level by OBDII before and after: 2.03 gallons going in, 1.47 gallons upon pickup after the job.
 
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