Fuel Pump Recall - Long Wait for New Parts

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made a service appointment today for the recall. SA told me the same thing - leave less than 1/4 of fuel in the tank. Given the pump is likely accessible from the rear seats, I think some residual gas smell in the cabin after work is expected.

@gedwin - I would suggest that you go to an indy and put the car on the lift to check undercarriage damage. Sounds like you've got transmission related issues. Gather evidence before you head back to the dealership
 
I had my fuel pump replaced today. Dropped off the car, my wife took me home, and I received a call 2 hours later to pick up my car because the work was done. I had run the gas down to 2 bars and had no gas smell when I picked it up. The service rep said they had replaced the fuel pump on hundreds of Hondas including many models and were getting very fast at it now.
 
got it replaced for my daughter's car. Cabin is full of strong gas smell despite the tank had only 3 bars when I dropped the car off. The back seat also got oil stains, but I cleaned those off so no big deal. I drove the car for 30+ miles on HV, it ran fine. Question - how do you guys get rid of the recall warning in HondaLink?
 
lessismore said:
got it replaced for my daughter's car. Cabin is full of strong gas smell despite the tank had only 3 bars when I dropped the car off. The back seat also got oil stains, but I cleaned those off so no big deal. I drove the car for 30+ miles on HV, it ran fine. Question - how do you guys get rid of the recall warning in HondaLink?
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I rarely use HondaLink so I don't know when the warning disappeared, but I didn't do anything and it went away.
 
lessismore said:
got it replaced for my daughter's car. Cabin is full of strong gas smell despite the tank had only 3 bars when I dropped the car off. The back seat also got oil stains, but I cleaned those off so no big deal. I drove the car for 30+ miles on HV, it ran fine. Question - how do you guys get rid of the recall warning in HondaLink?
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It will go a way in a few days once Honda updated their database.
 
We had the fuel pump replaced in our 2018 Clarity yesterday.
It was a very smooth process. They took the better part of the day but I had told them there was no hurry.

I had planned for my gas tank to be very low (not even one bar).
I did not detect any gasoline aroma when picking up the car, but there was a fairly strong smell kind of like airplane glue.
I suspect they used an adhesive or gasket cement somewhere along in the process.

Afterwards, I immediately got some gas.

I was also curious whether they would do anything that might 'reset' the HV battery capacity so I had taken a reading prior to taking the car in, and then afterwards. Nothing changed so they did not do a reset during the repair process.

It is the next day, and HondaLink still nags me about needing the recall, but as others have stated, it takes some time for their databases to catch up. I'll send a followup once HondaLink gets corrected.

I also noticed something odd (probably completely unrelated to the repair). Once I got home (after filling the gas), the vehicle properly indicated ~20 bars, and 350 miles of HV range. HondaLink showed the 350 HV miles, but it displayed zero bars. This morning HondaLink is now correct showing both miles and bars.
 
I just had the recall fixed for 2018 clarity. Don't know anything about resetting the HV battery capacity. Curious now. Please keep us informed.
I had to have my fuel level at 1/4 to 1/2 tank, preferably at 1/4, according to service people. So I had to wait until my fuel dropped before I took it in.
 
Flower said:
Don't know anything about resetting the HV battery capacity. Curious now.
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Understand that the battery capacity is not reset. The method by which the battery capacity is measured is reset to the factory default setting.

As an example, if a battery measures 48Ah’s and the reset maneuver is deployed the next measurement may show 55Ah’s. This is an inaccurate measurement. After a number of charge cycles the measurement will return to 48Ah’s.

The key takeaway is to not be fooled into believing that the battery has been restored to its original capacity.
 
Just a quick followup. My car needed a standard A01 maintenance completed today. i.e. oil change, tire rotation, some inspection. Anyway, when I called to schedule, I mentioned I'm still waiting on the impeller recall. They told me they could do it all today (for a full-day check-in). I cleaned out the trunk and back seat area. I ran the gas down to 45 HV miles (shows about 3 bars). Anyway, it did smell of gas initially. I drove it some with windows down and the smell appears to be going away. So finally complete for me. I'm glad to get this one done.
 
Just a hint regarding the recall message on HondaLink...

The recall was done on my vehicle 4 days ago, but the nag message was still there.
So, I decided to try logging out, and then back in again. To my surprise, this cleared the message !

So I don't really know how many days it took for Honda to update their database, but try logging out if your message is still there.

Now, if we could only get rid of the darned "myQ Connected Garage" that takes up the entire top portion of the screen...
You can dismiss it, but it keeps coming back !
 
I went to the dealer for VIN verification so they could order the pump sometime in the beginning of November, still haven't gotten a call that the pump was in yet.
 
Joe17 said:
I went to the dealer for VIN verification so they could order the pump sometime in the beginning of November, still haven't gotten a call that the pump was in yet.
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I have learned that waiting for a call is not a good strategy...
These pumps ARE available.

After being on a waiting list for a long time, I called again.
When she again told me that they could put me on a waiting list, I told her that I already was on the list and asked her to check to be sure.
After several minutes she came back on the line and said they could have one "tomorrow"

So, if you want to get this done, you can probably politely nudge them to get one for you !


 
I'm not sure I was ever put on a waiting list, but after receiving the letter from Honda, I started calling the dealer every couple of weeks. In early December, they said they had the parts; I scheduled the replacement, and it was done yesterday.

They requested that I empty the back seat and rear storage of personal items before bringing the car in as they have to remove the rear seats to get to the fuel pump. And they wanted the car to have "less than half a tank" of gas. The interior smelled of a scented cleaning product, but I didn't smell gasoline.

MrFixit said:
I have learned that waiting for a call is not a good strategy...
These pumps ARE available.

After being on a waiting list for a long time, I called again.
When she again told me that they could put me on a waiting list, I told her that I already was on the list and asked her to check to be sure.
After several minutes she came back on the line and said they could have one "tomorrow"

So, if you want to get this done, you can probably politely nudge them to get one for you !
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Hello I live in the Bay Area in California what city and Honda dealers are you getting your fuel pumps replaced. I have had no luck and my registration notice said they cannot renew until I show proof of fixing. So far I called Concord and Pittsburg and no luck
 
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Amris said:
Hello I live in the Bay Area in California what city and Honda dealers are you getting your fuel pumps replaced. I have had no luck and my registration notice said they cannot renew until I show proof of fixing. So far I called Concord and Pittsburg and no luck
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You might try calling Honda America and opening a case. Once they do that they'll contact the dealer and at least in my case they had a part specially ordered to the dealer and the dealer had the part marked for me. On my work order there was a note that the part had been put aside specifically for my car (and I'm not even in a state where they restricted registration).
 
We had the fuel pump recall repair done yesterday. I have been of the thought that one reason for the gasoline spillage is that the tech does not follow the TSB and run the engine with the fuel pump disabled to empty and relieve the pressure in the fuel line. To save time, the tech may just pop the line off, spilling (and spraying) the fuel in it. I brought this up to both the service advisor and the Service Department head and was assured that the TSB would be followed. BTW, I understand that releasing the pressure in the tank and in the fuel line are specific to the Clarity and not the other models that are subject to the recall.

When we picked up the car in the afternoon, any gasoline smell inside was masked by the smell of a cleaner so I do not know if any gasoline was spilled inside. After the pickup, we filled the Clarity gas tank (first gas purchased in over a year and most of the gas was used in the last month getting the tank level less that 1/4 full). Last night was a different story. We park th Clarity in an attached garage. When I went out to disconnect the charger, the garage smelled of gasoline. I did not see any obvious leaks. I would have opened the garage door for a while but it was raining and old outside. This morning, there was still a not minor gasoline smell in the garage. Looking underneath, again, nothing amiss was obvious. I think that the fuel tank has a plastic cover underneath and the wheep holes in th cover's bottom looked like they had been wet with something recently. I hope that some gasket or seal was not replaced incorrectly. In warmer weather I check for the gas tank pressure by removing the gas cap but it is too cold now.

My question to the group is "Has anyone experienced a gas smell outside and around their Clarity after the fuel pump recall repair?"

LeoP
 
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