Did you have to leave your car at the dealer for 26 days?
You seem to be a lot more understanding than I am.
You seem to be a lot more understanding than I am.
Mine also took 26 days, and I also had a loaner. The loaner was OK, an Ioniq hybrid, but not nearly the same as my Kona, and it didn't have Sirius XM activated (which I'm paying for in my car). My understanding is that the replacement only takes a few hours, and they never explained why they had to have my vehicle the entire time, except that they needed it on the lot to order the new battery. That still doesn't explain why I couldn't take it home in the meantime. Plus they gave me a constant runaround. A couple of weeks. Well, maybe another week. We should have the battery next week. etc. etc., and no follow-up at all unless I called or texted first.
Well, I have my car back as of yesterday and everything is good, but still not too happy with their handling of this.
No! They just my battery passed the test and there was nothing to be done. I called corporate a couple of weeks ago and they escalated me to a callback from a case manager but I haven't heard from anyone yet. I read a post somewhere on this forum that said they test the battery cells one by one and if nothing is amiss, then they cancel the recall.
Which connectors did they have to order... or did you mean the 22 mounting bolts?
The 3 units of "electric battery syste" 00232-19091 is actually a reference to 3 gallons of coolant.
After some digging:
So interesting. I wonder why some vehicles are referred for replacement and others for buy-back? My Kona 2019 was approved for buyback in June. I have accepted & signed the buyback offer/quote, and now waiting for the final paperwork (takes 2-3 weeks), at which point I surrender my vehicle to the dealer and get my check (to include my down payments, 21 lease payments, 2020 registration, minus mileage calculation- per CA lemon law guidelines). I did not accept any of Hyundai’s offers for new lease or purchase on 2020 Kona. Contrary to what I had been told by Hyundai Sales in 2019, U-haul has no customized method to install a hitch for bike carrier. I’m going to be driving my brothers 25 year old Toyota truck for awhile and new e-bike
).
Just got done replying to other post. Again I wonder what qualifies a battery for replacement versus buyback. My leased 2019 Hyundai Premium was approved for buyback in June. I have accepted the offer and final paperwork pending.
I’m wondering if certain vehicle’s battery replacements are considered more urgent? Maybe it is known how many batteries there are in the pipeline. Since my vehicle is a lease, and possibly nothing urgently wrong with my battery (other than mileage reduction) Hyundai calculates that a battery will not be available until after lease end (Oct 2022)? Per CA lemon law, they are required to buy back or remedy situation. Not sure what you mean by “invoice” I received a dollar offer which included my down payment, 21 lease payments, minus mileage per CA Lemon law)
Your state's lemon law has a lot to do with whether or not you are offered a buyback. California has a very strong lemon law.
Pathetic communication, all you can really do is inform the dealer. Let them deal with it as it is not your issue any longer. Some one else may benefit with an earlier than expected replacement.
