Dear Hyundai Customer,
Hyundai is recalling certain Hyundai Kona Electric vehicles produced between January 31st 2018 and March 2nd 2020 Our records indicate that your Hyundai is affected by the safety recall, which requires a software update of the high voltage lithium-ion battery management system (BMS).
The high-voltage battery system in the subject vehicles might contain electrical deficiencies, such as internal damage to certain cells of the lithium-ion battery and/or faulty battery management system (BMS) control software that could increase the risk of an electrical short circuit after charging the lithium-ion battery. This could increase the risk of vehicle fire and therefore serious injury to occupants, bystanders and property. We recommend the vehicle is parked away from flammable structures, for example not in a garage.
As a precaution it is recommend to only charge the high voltage battery to a maximum level of 90% capacity and then the charge cable to be disconnected (no overnight charging), this is an interim measure and only required until the safety recall has been carried out.
To correct this potential concern we request that you
contact an authorised EV Hyundai dealer to arrange a time to have this procedure performed. This work will be carried out free of charge.
A list of Hyundai dealer locations and service department contact details can be found at
www.hyundai.com/au/en/find-a-dealer. Alternatively, you can contact Customer Care at 1800 186 306:
- To locate your nearest dealership and book an appointment, select option 3
- For all other enquiries, select option 4
As a result of the software update, the charge time may increase in certain circumstances. Additional information can be downloaded
HERE.
Please present this notice to your Hyundai dealer when attending your appointment. Please contact your nearest dealer to confirm the process relating to
Good Hygiene for coronavirus (COVID-19). The health and safety of you and Hyundai dealer personnel are the priority.
We apologise for any inconvenience this may cause you and assure you of our best efforts to maintain your driving pleasure and satisfaction with your Hyundai vehicle.
Yours sincerely,
Hyundai Motor Company Australia