Dear John,
As per conversation, we are notifying you that Hyundai is conducting a safety recall globally to address a condition with the high-voltage battery system in certain Hyundai Kona Electric vehicles produced at its factory in Korea between 29 September 2017 and 20 March 2020. It has been identified that your Kona Electric is one of the affected vehicles that will need to be recalled.
We have been notified that there is a safety concern with this condition. An electrical short in the Li-ion battery could be a potential risk of a fire.
There have been no fires recorded in NZ attributable to this condition, however there have been 14 worldwide.
Our Customer Experience team will contact you to book in your vehicle at your nearest Hyundai dealership for inspection and replacement of the Li-ion battery, if necessary.
As an added level of protection, Hyundai is also planning on updating the Battery Management System software to allow for detection of abnormalities in the high-voltage battery system while parked. The remedy procedure will be performed at no charge.
We will book you into your local dealership as quickly as possible, however we recommend you take the following actions to reduce any risk.
- Only charge your Kona EV to 80%.
- Do not leave your vehicle on the charger overnight. Disconnect once completed.
- If you notice any warning lamps or anything operationally of concern please call us on 0800 HYUNDAI or take your vehicle to your local dealership.
Your safety is paramount to us which is why we are working hard and having discussions with Hyundai Motor Company to rectify this issue as quickly as possible. And we will also follow up with an official recall letter.
We understand the inconvenience and/or anxiety this may cause for you. We are here to support you in any way so please reach out to our Customer Experience team at 0800 HYUNDAI (0800 498 632) should you have any questions or require assistance.
The team at Hyundai New Zealand