Recall 196 now shows on US Hyundai Recall website..

[electriceddy]

View attachment 10038 View attachment 10038

Weird, there was an update on November 11 after the October 13,2020 recall. If I'm reading the somewhat evasive recall details.For Canada,the BMS is acknowledged as part of a situation that may cause the Kona electric to turn into a roman candle fire work.

It very well may be.
I am leaning more toward a production defect in the cell construction itself and its (lack of) ability to conform to the protective features it was designed with.
Even if the BMS preventive overcharge measures went south, there was lots of room for safety:
https://insideevsforum.com/community/index.php?threads/lg-chem-lg-e63-cell-discussion.9783/

 

[HudsonKona]

i got a written recall 196 notice last week for my 2019 kona and have a hyundai service appointment for next tues. and yesterday i actually got a call from hyundai to make sure i was aware and following thru on the recall.
nice that hyundai is being responsible about this.
i never charge above 80% but will feel better when service shows no potential problem.


Sent from my iPad using Inside EVs

i just had the service call..
‘a customer request to perform high voltage battery update and inspection(recall campaign 196) 01d076r0 bms & vculdc update’ ‘as per manufacture specifications’
i googled vculdc update and it looks like an update to the automatic self-checking done looking for potential battery problems
my car passed the recall. i feel better now...


Sent from my iPad using Inside EVs

 

[ehatch]

Hi All,
I learn so much from this forum, Thank You in advance.
So I just took my car in for recall 196, and as soon as I got home (20 min drive) they called to tell me it was complete. On the recall site, it is still listed as incomplete. Not sure how long that takes to update... but I am skeptical, unfortunately.
What would you do or ask for? Is there a report that they can share?

As long as recall's on your work order. Your Kona should be covered you if something goes wrong.That's a little quick,average time is about 1-2 hours? Check Hyundai/NHTSA/Transport Canada site in 30 days. My campaigns are up to date,service not so much.

 

[Anaglypta]

Just had my 01D076 BMS recall - all done in under an hour while I waited. As expected, no issues with the update. The update once again resets cumulative data (CEC, CED, Op Time, etc) so the GoM loses it's way a little. Also note that Auto Recuperation gets turned off by the update, so you'll have to re enable it afterwards.

Some weird results in Torque Pro. Isolation resistance now seems to show a "real" result, but the Auxiliary Battery SoC has gone a bit stupid. Images from before and after the update.

 

[Anaglypta]

Just had my 01D076 BMS recall - all done in under an hour while I waited. As expected, no issues with the update. The update once again resets cumulative data (CEC, CED, Op Time, etc) so the GoM loses it's way a little. Also note that Auto Recuperation gets turned off by the update, so you'll have to re enable it afterwards.

Some weird results in Torque Pro. Isolation resistance now seems to show a "real" result, but the Auxiliary Battery SoC has gone a bit stupid. Images from before and after the update.

View attachment 10056 View attachment 10057

So, overnight the Aux Battery SoC has sorted itself out, and was showing 71% when I checked this morning. Leaving the car powered up for 30 minutes raised the SoC to 75%, so it looks like it's reporting OK.

The only thing I can think of is the way my dealer connected their (substantial) booster pack to the battery before attempting the updates. Anyone got any ideas as to why the sensor decided that the battery was at 255% SoC, given that the booster was connected for 45 minutes? Is this something to do with Coulomb counting?

John.

 

[KiwiME]

We certainly can't assume that any TP data is accurate or even relevant to the claimed parameter as no one has done those verifications. You could try disconnecting the (+) connection of the IBS for a minute to zero it out and see what effect that has.

 

[hobbit]

My 196 letter arrived a week-plus ago, and more recently someone from Customer Care called to
"remind" me about it. I lit into him, unloading a lot of the frustration expressed by the folks here:
Hyundai is not being straight with people or the press, their updates are failing and bricking cars
because dealer techs are clueless, nobody has been straight-up told exactly what the updates
do, and the updates remove useful features.

Not the conversation the guy was expecting to have, by any means.

I told him "the forums are angry, you NEED to escalate this to much higher levels", meanimg go
convince SK to be far more forthcoming to its owner community. And that they are welcome
and encouraged to contact me for further discussion, I'd be happy to be their conduit back into
some owner group areas which have had many questions.

My car remains as is and closely monitored until they earn my trust.

_H*

 

[KiwiME]

Both the phone call and email myself and ~800 other NZ owners received indicate that we would be "contacted by ours dealers" to make an appointment for the update, although the letter did not specifically address that responsibility. Just for pedantic interest I placed a poll in the local FB group asking if other have been proactively contacted for an appointment or not.

Statistical confidence is not great for only 22 votes out of 800 owners but so far, but 5+ weeks after the initial somewhat-urgent weekend phone call and email from the importer, 23% of owners have still not been contacted by their dealer for an appointment including myself. Some of those cars have been updated due to visiting for other reasons such as a scheduled service, but my interest is if, as a business, they can carry out a fail-safe process when needed from the importer through dealerships down to customers.

Several have owners have asked why I don't "just call" but clearly that's missing the point. It's a matter of quality regarding communications and processes. The fact that the three communications differ in wording is a clue.

NZ government and business is terrible at understanding this sort of thing - as I write an example being the White Island eruption for which prosecutions have been announced today. There have been other major accidents which in the end are a result of poor process design and implementation. In one, a daily morning fax was relied on for a weather report. The fax didn't arrive so they just assumed the weather was OK. It was not and many died.

 

[apu]

For me they have been crazy persistent to get me in for the recall campaign. So far one recall letter, 2 calls from the dealer and a text this morning from one of the service managers offering me a loaner. I have just been way too busy recently to find the time to work within their schedule. With COVID in full swing I am literally working every single day of the week for the foreseeable near future. Plus the car has been working great for first time in its relatively short tenure with me and I am not eager for them to screw it up again.

 

[victor_2019]

I'm doing mine right now and it's just a sw update, did anyone actually get a battery inspection?

 

[srkz]

As explained by my dealer tech, the first step is a sw update which adds safety checks during charging and scans the battery pack for irregularities. This part only takes an hour or less. If a code comes up on their computer after installing the update indicating an irregularity in the pack, they move on to step two which is a "stress test" of the pack apparently, and that part can take several hours. If that part completes successfully then the pack is fine, but if they get another error code after step two then the pack is bad and "we don't know what happens after that" he said. There is no visual inspection if the battery because human eyes can't see microscopic irregularities in battery construction and the pack likely can't be disassembled to that level in the field anyway.

 

[FloridaSun]

I'm doing mine right now and it's just a sw update, did anyone actually get a battery inspection?

Part of the update checks battery data to determine if the battery is ok. It is not a physical inspection. The battery would have to be pulled to physically inspect it. All the coolant would have to be drained also. Most dealers don't have the battery lift.. Definitely not a physical inspection, just some software checks on the battery status.

 

[mikeselectricstuff]

For me they have been crazy persistent to get me in for the recall campaign. So far one recall letter, 2 calls from the dealer and a text this morning from one of the service managers offering me a loaner. I have just been way too busy recently to find the time to work within their schedule. With COVID in full swing I am literally working every single day of the week for the foreseeable near future. Plus the car has been working great for first time in its relatively short tenure with me and I am not eager for them to screw it up again.

As it's just a software update, tell them they are welcome to come to you to do it.

 

[R P]

Tried to charge to 100% today, ran out of time, and just got to 96%, although that is highest ever. It really slowed down at the end (2.3kW), but was still charging when I had to shut it down. However, it never did stop or slow down at 80 or 90%, just got very slow at the very end. This was at a level 2 charger (7.4 kW). So I don't see any bad effects since the last BMS update.

And oh, my GOM range at 96% was still at 470 kms (with Climate off button pushed). That's not bad considering it is pretty near winter here now (albeit west coast winter).

 

[TheLight75]

It's 12 days,or 7 business days later.Do you have any news?Did your Kona scan show it needs a new battery?If so,how long before it reaches you.

Nope. My battery passed all the tests after the software update. Everything seems generally fine but I rarely charge more than 90%.

 

[apu]

My dealer has been unusually persistent, they offered to pick up, drop off my car at work and use of loaner during the recall service. I guess its getting done as I am running out of excuses

 

[Genevamech]

My dealer has been unusually persistent, they offered to pick up, drop off my car at work and use of loaner during the recall service. I guess its getting done as I am running out of excuses

I'm sure they're keen to clear themselves of as much liability as possible should your car spontaneously combust without that update. Little doubt Hyundai Corporate is putting pressure on them as well. Good luck!

 

[apu]

I'm sure they're keen to clear themselves of as much liability as possible should your car spontaneously combust without that update. Little doubt Hyundai Corporate is putting pressure on them as well. Good luck!

Most probably. I got a new loaner 2021 Kona AWD. I was a little surprised how much I hated the drivetrain, it was so rough and loud with weird shift points, not even sure if it was a CVT based on how weird it acted.

 

[hobbit]

If Corpoate can coordinate well enough to pressure customers, they certainly also could
well enough to tell the public what the f is really going on with this. Forum guesswork,
for all the many people of merit contributing into it, is just that.

_H*

 

[electriceddy]

My dealer has been unusually persistent, they offered to pick up, drop off my car at work and use of loaner during the recall service. I guess its getting done as I am running out of excuses

That is the way all service (not only recalls) should be handled...good for you