Map updates

I registered and signed into the mapcare site, and it accepted my VIN. But it won't let me do my own download (Place an Order button). Instead it says Map Update currently unavailable for this model. and I have to visit a dealer to do the update. I have an Ultimate model with Nav. Is this maybe because I have only owned the car for 3 weeks? It did accept the VIN, though. I am in Canada.
 
R P said:
I registered and signed into the mapcare site, and it accepted my VIN. But it won't let me do my own download (Place an Order button). Instead it says Map Update currently unavailable for this model. and I have to visit a dealer to do the update. I have an Ultimate model with Nav. Is this maybe because I have only owned the car for 3 weeks? It did accept the VIN, though. I am in Canada.
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Nope. It's not available to me either and I've had my car since late February.
 
R P said:
I registered and signed into the mapcare site, and it accepted my VIN. But it won't let me do my own download (Place an Order button). Instead it says Map Update currently unavailable for this model. and I have to visit a dealer to do the update. I have an Ultimate model with Nav. Is this maybe because I have only owned the car for 3 weeks? It did accept the VIN, though. I am in Canada.
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Wildeyed said:
Nope. It's not available to me either and I've had my car since late February.
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I opened a support ticket on this exact thing and this was their response:

"Thank you for contacting us. The reason you are unable to place an order is that after release, we were made aware of some minor software bugs introduced with the v13 update on certain radios, of which your model year is included. As a precaution we have suspended the availability of those updates until the issue is resolved. We expect these maps will be made available again in about 3 weeks, I deeply apologize about the inconvenience."
 
EnerG said:
I opened a support ticket on this exact thing and this was their response:

"Thank you for contacting us. The reason you are unable to place an order is that after release, we were made aware of some minor software bugs introduced with the v13 update on certain radios, of which your model year is included. As a precaution we have suspended the availability of those updates until the issue is resolved. We expect these maps will be made available again in about 3 weeks, I deeply apologize about the inconvenience."
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Well, good to know that there is an explanation for this happening. I also opened a help desk ticket yesterday, and will see what they say with mine.
 
Car companies are going to have a slow transition in becoming tech companies. Most of the software and components are outsourced so it is surprising it works as well as it does. Case in point: have a look at the Mercedes EQC review on this site and you may notice too many similarities with the Kona to be coincidental.
 
EnerG said:
Car companies are going to have a slow transition in becoming tech companies. Most of the software and components are outsourced so it is surprising it works as well as it does. Case in point: have a look at the Mercedes EQC review on this site and you may notice too many similarities with the Kona to be coincidental.
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I know the feeling... Our other car, 2018 Crosstrek, has a Harman Kardon HU (used across multiple Subaru models), and took them a couple of iterations before they got it right. But they finally did, and am sure they will work it out with our Kona EV as well. If we are talking just a couple months, I can live with that.
 
EnerG said:
I opened a support ticket on this exact thing and this was their response:

"Thank you for contacting us. The reason you are unable to place an order is that after release, we were made aware of some minor software bugs introduced with the v13 update on certain radios, of which your model year is included. As a precaution we have suspended the availability of those updates until the issue is resolved. We expect these maps will be made available again in about 3 weeks, I deeply apologize about the inconvenience."
Click to expand...
Glad I didn't update
 
I received a reply to my ticket, very similar to the one above. Still saying 3 weeks...

After release we were made aware of some minor software bugs introduced with the v13 update on certain radios, of which your model year is included. As a precaution we have suspended the availability of those updates until the issue is resolved.<br /> <br /> We expect these maps will be made available again in about 3 weeks, I apologize about the inconvenience.
 
Can anyone who just bought a new Kona tell me if you are equipped with V13 maps.

One month has passed and still no sign of updates for the Kona.
 
I just updated yesterday. US version!
Version 12.41.51 is the map version displayed in the car, however the download said 13¿! [emoji2369]

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The site still does not allow me to download and update the latest maps/firmware. They told me 3 weeks on my ticket, and that time period is pretty well up now.
 
You are in Canada, right? Maybe that makes a difference. For whatever unknown reason.

Also, is your VIN registered in the system? They took 3.5 months until mine was finally in their system!

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Esprit1st said:
You are in Canada, right? Maybe that makes a difference. For whatever unknown reason.
Also, is your VIN registered in the system? They took 3.5 months until mine was finally in their system!
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Yes, and my VIN is registered with them and shows on the Mapcare site. The site does have a .ca in it, so is for Canada.
 
Looks like i got my update on may 6 before they stopped the download i guess.
It says i have ver 13, prev order shows it being updated in mid dec of 2018 and it was updated to ver 12.5.
 
XtsKonaTrooper said:
Looks like i got my update on may 6 before they stopped the download i guess.
It says i have ver 13, prev order shows it being updated in mid dec of 2018 and it was updated to ver 12.5.
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What map version does it show in the car system screen?

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All my numbers are exactly the same, other than the CAN in the two upper strings are USA on mine.

Now I'm wondering if they released the old version here in the US or if they didn't change version numbers, which I think would be weird.

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