Hyundai Didn't Keep Their Promise

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dcisive

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they promised that by June 30th I'd receive the email allowing me to receive my free NACS adapter that's been going on since early spring. Now I have to wonder if it's going to happen at all. They just kept kicking this can down the road on me
 
I called and bugged their customer service again. NOW finally she said without dealing with the email they are putting me on the list to ship one out to me. Delivery time she said would be in the next 12 weeks USPS. Hopefully before. But NO email needed. So there you have it.
 
dcisive said:
they promised that by June 30th I'd receive the email allowing me to receive my free NACS adapter that's been going on since early spring. Now I have to wonder if it's going to happen at all. They just kept kicking this can down the road on me
Click to expand...
Which market are we talking about? Where do you live?
Hyundai has different semi autonomous corporations around the world and the Kona is equipped differently in each market.
For instance our Canadian Kona came equipped with a heat pump but 5 miles south in Washington state it does not. It’s not even offered as an option. In the European market a trailer hitch is an oem optional extra, but in North America if you install a trailer hitch that will void your warranty.

Here in Hyundai Canada region, all we heard was that a nacs adapter was under consideration… and that maybe it was going to be free.
 
Kirk said:
Which market are we talking about? Where do you live?
Hyundai has different semi autonomous corporations around the world and the Kona is equipped differently in each market.
For instance our Canadian Kona came equipped with a heat pump but 5 miles south in Washington state it does not. It’s not even offered as an option. In the European market a trailer hitch is an oem optional extra, but in North America if you install a trailer hitch that will void your warranty.

Here in Hyundai Canada region, all we heard was that a nacs adapter was under consideration… and that maybe it was going to be free.
Click to expand...
Maybe is the key word, they still have time to distribute before the second half is over:
"North American Charging Standard (NACS) adapters will be available to Hyundai EV customers during the second half of 2025 in combination with the revamped Hyundai App. We haven’t finalized the details yet, but as always, we aim to provide Canadian customers with a convenient process and valuable product offering and we will share details directly with Canadian owners as soon as possible."
My dealer just got one in...so I bought it.
I did a follow up report showing it does work as intended. If Hyundai does come through, I will take the second one for free and keep it as a spare or sell it to someone who may not qualify... at a discount of course.
 
Well it STILL has not ever arrived and I'd bet it won't ever. Next September I'll look at turning in the leased Kona Limited and either get a Ioniq 5 or something else. There are some nice options coming out for next year. The new Bolt, Leaf and some others. I'll be taking a look at their lease rates we shall see.
 
Kirk said:
In the European market a trailer hitch is an oem optional extra, but in North America if you install a trailer hitch that will void your warranty.
Click to expand...

When I was looking for a Kona EV, I first drove a Limited here in New York. It had a trailer hitch pre-installed for non-towing uses (lifestyle hitch?). Unfortunately, by the time I could make a purchase, no more Limited trims were available (during the no-import period a few months ago).
 
After looking at threads above re the NACS plug I called Hyundai Customer Service (Canada) about the availability of the free (or not?) NACS adapter. They didn't have a quick answer. It seemed to me that the CS rep was surprised by the question. The fellow said he needed to check with his supervisor. I was assured that they will get back to me via email. I am not holding my breath.:rolleyes:

As I charge at home it is not a real issue for me. But if I can get one free it will no doubt extend future usability - even resale value. Many DC charge networks are replacing their ChaDemo plug with NACS.
 
I too, do most of the charging of my 2024 Hyundai Kona SEL at home (I have solar) but I carry a portable L2 EVSE and L2 NACS to J1772 adapter in my car along with various plug adapters. Recently (in Nov 2025), a Tesla owner friend helped me test DC fast charging of my Kona at a Tesla (V4) Supercharger station using the NACS to CCS1 adapter provided by GM when they bought a 2025 Cadillac Optiq. It worked fine and at 40% SOC, the Tesla app showed charging at 45kW. So I decided to get my own NACS to CCS1 adapter. I asked Hyundai for one but, apparently since I never received the email offer, I missed the Sept 30, 2025 deadline for getting the complimentary adapter. I looked at feedback regarding the Hyundai supplied NACS to CCS1 adapter (1000VDC, 350ADC rated) and it wasn't all positive, so, after some research, ordered the LENZ NACS to CCS1 Adapter (500VDC,500ADC) rated which has been reported as a reliable adapter for the Hyundai Kona and cost less than the $250 Hyundai wants for theirs. I have yet to use my new LENZ Adapter. I'm interested to hear what others are using to charge at Tesla Superchargers to charge their Kona and their experience. Any issues with the Adapter overheating or getting stuck ? Also, what is the recommended sequence to connect the Tesla station to the car ? Connect the Adapter to the EV, then plug the station plug in? or connect the adapter to the station NACS plug, then plug into the car ? Does it make any difference ?
 
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