Perhaps your dealership didn't realize ahead of time they had to obtain Honda's Integrated Power Unit (IPU) Handling Kit (including lift) for changing Clarity PHEV batteries. I wonder how many dealerships purchased these expensive kits and how many of those have had the opportunity to use them?
I just found an
Integrated Power Unit (IPU) Handling Kit on eBay for the bargain price of $1,999.99 OBO (+ $200 shipping). Possibly, your dealership ordered this very eBay unit but failed to notice the caveat at the top: "The seller is away until May 15, 2026. If you buy this item, expect a delay in shipping."