Battery Recall for Canadian Kona Owners

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BC-Doc said:
Thanks @Wildeyed. I am presently travelling but will complete this form. As I am away from home, I don’t have access to my repair/update folder— would you or anyone else know how long ago the exploding battery issue was first publicly identified/recognized by Hyundai Canada and how many times they’ve issued recalls and software fixes as I’d like to include this info in my narrative? From my VIN check on the HC website, I only see a BMS update (R0175 (01D076)) on November 6th, 2020. I seem to recall other BMS updates beside this but I don’t recall the specifics— am I incorrect?

Again, thanks for pointing out the Transport Canada portal and form. I think your idea to report the lack of a disclosed fix and timeline is a good one!
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Thanks.

Your memory is similar to mine. A BMS update last Fall (which may have just been a service bulletin rather than a Recall), another BMS update (as a Recall) between Fall and March which called for the 80% charge reduction and promised the $250 card within 20 days (Ha!). Then the actual Battery recall in March.

I do welcome others to fill in the holes in my memory and records.
 
I sent a complaint also.

Checked the Transport Canada web site/recalls. It only lists one recall on Kona EVs, recall #2020-593 related to Kona breaks for the 2019-2020-2121- model years.

Very interesting. Can it be true that Transport Canada was not advised about the HV battery recall?
 
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Lars said:
I sent a complaint also.

Checked the Transport Canada web site/recalls. It only lists one recall on Kona EVs, recall #2020-593 related to Kona breaks for the 2019-2020-2121- model years.

Very interesting. Can it be true that Transport Canada was not advised about the HV battery recall?
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Not sure where you looked but recalls 477 & 109 are currently listed along with the brakes one. I just checked.

They were well aware of the recalls when I spoke to them
 
chestersailor said:
Hello,

Four weeks ago, my Kona failed its “tests” at the DC fast charging station and refused to charge. It would still AC charge and occasionally DC charge but at an incredibly slow rate.

Two weeks ago the car refused to go into gear when I started it in the morning so I had it towed to the dealership.

For two weeks I’ve been in a rental paid for by Hyundai while they ran all kinds of diagnostics on the battery. I received a call from them yesterday that a new battery was being shipped and would be installed next week. There was no offer of a buy-back or any other proposal - just that a new battery would be installed next week.

It appears that they may be replacing them as the cars become “bricked”.
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You are lucky, had a call from dealership today and they said my battery replacement for my Kona 2021 won't be before September...
 
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I think I've reached a new low today. I've got a car with a battery recall for potential fires that has a "check ev system" light that's been on continuously for 3 weeks and has been exhibiting random charging behaviour. The dealership hasn't called to inform me of the fix for the warning light even though Hyundai Engineering called them 2 weeks ago after a consult and after Hyundai Canada emailed them telling them to call me. Hyundai has exactly zero communication with regard to the recall and there's conflicting information flying every which way about the status of the battery replacement. On top of that I can only use 80% of the range and there's no hint of compensation actually happening.

I understand I'm not alone but I certainly feel like I am.

It's all getting to be just a bit much to take.
 
I empathise of course but there's little any of us can do about hurrying this up and I think it's not worth the mental anguish to keep involved. I had a brand new Golf smashed up by a major San Diego VW/Audi dealer in 2004 while in for a warranty claim and they just walked away from it because they could. That caused me a lot of distress and added to the pile of reasons I already had to leave the country permanently. It was a good lesson to not let things get the better of me.
As long as each of us has transport of some sort, Kona or not, and if not our Konas are kept somewhere safe, there's little else we can do except wait. I'm confident our various Hyundai importers will come through for us.
 
Just started a new thread pls read it.... it's some up to date info I got from my dealer today who has been exchanging batteries already believe it or not.
 
Wildeyed said:
Just had a very interesting and pleasant chat with a fellow at Transport Canada recalls division. I asked some questions and learned a few things.

Hyundai Canada told the government that they were going to replace the battery. The only resolution for the recall as it stands is battery replacement.

If Hyundai wants to change the remedy to something else they must inform Transport Canada BEFORE doing it. They can't just tell consumers to come in for a software update and summarily "close" the recall on that vehicle.

If they wish to change the remedy Transport Canada CAN challenge it but would likely only do so if they have complaints on file.

So we all need to complain. Search "Transport Canada Defect Complaint Form" look for the link down the page and file it electronically. Easy peasy. We need to report it as a "safety concern" not just a consumer complaint about lousy Hyundai efforts. I personally reported "fire" as a concern.

Hyundai needs to give Transport Canada a quarterly update on July 30th so we might see movement/new info then.

June 14th is the date on file for the start of $250 gift cards. So, I believe, nothing happened with processing them before that date no matter when we got the work done.

There are 3558 cars affected in Canada.

98+% of cars bricked by the Fall '20 software update/fix have had batteries replaced.

Please complain to Transport Canada. It's the best way to avoid Hyundai Canada easily skipping out on the promised battery replacement.
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I hope the complaint regarding the battery fire includes replacement, or buy back as an option if the owner wants it. The gift card said 20 days on the Hyundai website,no June 14.

Met a 2018 Bolt EV owner. Their only resolution is for a replacement, maybe as software is the other. Where a battery fire occurred after the latter. Similar to Hyundai USA where it appears to handle Canada more now.
 
BC-Doc said:
Thanks @Wildeyed. I am presently travelling but will complete this form. As I am away from home, I don’t have access to my repair/update folder— would you or anyone else know how long ago the exploding battery issue was first publicly identified/recognized by Hyundai Canada and how many times they’ve issued recalls and software fixes as I’d like to include this info in my narrative? From my VIN check on the HC website, I only see a BMS update (R0175 (01D076)) on November 6th, 2020. I seem to recall other BMS updates beside this but I don’t recall the specifics— am I incorrect?

Again, thanks for pointing out the Transport Canada portal and form. I think your idea to report the lack of a disclosed fix and timeline is a good one!
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It's not a matter of when Canada knew, Hyundai Motor Company knew as early as 2017 because it began issuing software updates.


Canada began "campaigns" as early as 2019 to improve the Li-ion...
 
ehatch said:
It's not a matter of when Canada knew, Hyundai Motor Company knew as early as 2017 because it began issuing software updates.


Canada began "campaigns" as early as 2019 to improve the Li-ion...
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Can any one explain to me how a software upgrade can prevent/fix a supposedly short circuit in the battery? Hyundai, GM anyone? :(
 
electriceddy said:
Hyundai Ionic models outside SK included November 2017 to March 2020 ;)
https://insideevs.com/news/490300/hyundai-announces-massive-battery-reacall-82000-bevs/
"In the case of models outside of South Korea, they were produced between November 2017 and March 2020."
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Okay, thanks but I don't recall ever having seen any BMS updates related to fire risk at that early date. In fact, I've never read anything about Ioniq fires or Ioniq getting BMS updates. Admittedly I'm not as tuned in to Ioniq news so they may well have happened. And the earliest I recall any fire-risk related BMS software updates was Fall 2020 for the Kona. Am I misremembering?
 
I haven’t heard anything from the dealership here in BC. All they did is send me a recall letter, asked to come in, but then made the change to my software reducing the charging capacity to 80% automatically via BlueLink app.
I had multiple issues with this car. That included the car rapidly decelerating on the highway at 8000KM on odometer which was a significant safety concern. It took about 2 weeks to fix so I guess I was lucky that way. I was also lucky that they had provided a loaner gas car at that time. They have not provided any loaners with any other warranty claims. Mind you the car stayed at the dealership for only 3-4 days.
Today, I still have an ongoing clicking issue that the dealership is not able to diagnose or fix. All their remedies have failed and most recently they told me to replace the break pads at my own cost which I did with no effect on the clicking issue.

Now with the safety recall I have to also deal with decreased battery capacity. My car also stops charging from time to time. So I have to diligently check my app to ensure it actually charges, otherwise I might come back to the car that didn’t charge.
The is my rant. I have not bothered the dealership or Hyundai Canada since I no longer care. I’m just not going to purchase Hyundai again and will advice that others will not as well. I do regret that 1 of my family members purchased Kona because my Kona was decent at first.

And a random question. How do people who live in urban areas are expected to park their car “away from cars, building and other structures”? That would mean these people will not be able to use their vehicle at all.
 
Taking my car in Wednesday to have the dealer finally try to figure out why my "check ev system" light has been illuminated for nearly a month. Apparently they are going to "consult" with Hyundai Engineering because it's beyond the dealership's ability to diagnose. I'm also going to report the spate of unusual charging activity I had a few weeks ago. For all the good it'll do...
 
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