A couple of weeks ago, a fellow Kona driver and I met up at a charging station and we discussed the recall. He passed on a copy of the email he received from Hyundai Australia about getting a new battery pack. The timing was vague (I'm being polite).
I contacted Hyundai Australia by phone a few days later to ask when I could expect an email on the matter. They assured me that my VIN was on the list for replacement but the emails were being issued in stages and the Customer Care folk didn't have visibility of the process and he wouldn't be chasing it down for me.
The email has been stripped of images and any non-relevant stuff like facebook and twitter links. The VIN has been made unidentifiable.
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Important Safety Notice
Vehicle Safety Recall - Kona Electric.
Dear Hyundai Customer,
Kona Electric - KMHK381GULUnnnnnn. This note is to inform you that Hyundai Motor Company (HMC) has identified a safety concern with respect to the Hyundai model of vehicles identified above.
You have been identified as the current registered owner of a Hyundai Kona Electric Electric Vehicle (EV). If you are not the current registered owner or otherwise not in possession of this vehicle, please refer specifically to Part C below.
Part A. Defect, Hazard and Remedy
You may be aware or have recently read in the media that HMC has decided to implement a safety recall in respect of certain models of Hyundai Kona Electric. The recall is to address a potential condition with the battery in these vehicles which could result in a fire. The potential condition can be remedied by a battery replacement. HMC is initiating this recall action to ensure the safety of its vehicles and the continued satisfaction of its customers.
As a Hyundai Motor Company Australia (HMCA) customer, your safety is paramount to us. HMCA has notified the recall to relevant Australian regulatory authorities, and is currently working with HMC to implement recall action and remedy the identified condition for affected vehicles in Australia.
Part B. What to Do - Interim Safety Precaution
Until you are contacted with details of next steps to arrange replacement of the battery in your vehicle, as an important interim safety precaution please:
- Charge your Kona Electric to a maximum of 90% capacity.
- Do this via the Charge Management function as follows:
- Press the green 'EV' icon on the main touch screen
- Press the large battery icon within the 'Energy Information' box
- Within 'Energy information' select 'DC Charger'
- Set charging limit to 90 percent then press 'OK'
- Within 'Energy information' select 'AC Charger'
- Set charging limit to 90% then press 'OK'
Once you have taken the steps above, your vehicle battery will be set up to charge to a maximum of 90%.
Click here to watching a short video that illustrates this process. You can also find more information in your owner's manual (
click here).
If you notice any warning lights [on your vehicle dashboard], please contact us (see Contact Details below).
Part C. Contact Details:
If you are not the owner of the vehicle affected by this recall because, for example:
- the vehicle has been sold or transferred;
- the vehicle is being leased and driven by another party; or
- the vehicle is otherwise being primarily driven by a party not residing at the same address as you,
Please contact our Customer Care team on 1800 186 306.
Should you have any questions or require any further assistance at this time, you may also contact the HMCA Customer Care team.
We wish to assure you that HMCA is taking all steps necessary to implement the recall and will contact you with further details, including to arrange for replacement of the battery in your vehicle.
Yours sincerely,
The Hyundai Motor Company Australia team
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, but I would like an educated guess at the timeline. 
.