Any interest in joining a class action against arrogant Hyundai Canada?

George Davidson said:
Quick update.
Did you ask about the $5.00 day since June 1st


Got a voice mail from the dealership this afternoon. Battery replaced, car cleaned, and washed. Called back to verify. Confirmed. Going to pick it up tomorrow morning.

Just a time coincidence?

Will provide more details tomorrow.

Asked about the warranty reset for the new battery. Nope.

I think it is something we might be looking at. Together. It could be useful for most of us here in Canada.

Basic logic says it is a new part. The warranty should start ticking from 0.
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@GPM432

I did not ask. I heard it only from others on this forum. Not from the dealership. Neither I heard from the dealership about the $250 gift card.

Neither $5/day nor $250 gift card really matters.

What matters most is the new warranty of 160,000 km / 8 years on the replaced battery ticking from 0% again.

This is basic logic.

The guys from the U.S. claim they have got an UNLIMITED warranty on their batteries.
 
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George Davidson said:
@GPM432

It could be over $1000.00 I'll take yours George

I did not ask. I heard it only from others on this forum. Not from the dealership. Neither I heard from the dealership about the $250 gift card.

Neither $5/day nor $250 gift card really matters.

What matters most is the new warranty of 160,000 km / 8 years on the replaced battery ticking from 0% again.

This is basic logic.

The guys from the U.S. claim they have got an UNLIMITED warranty on their batteries.
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Update.

We talked with other Kona EV owners who had the batteries replaced. When picking up EVs the batteries were charged to 100% with driving ranges of 420 km and more. One lady, coincidently from the same dealership and living even further in rural Alberta, picked up her car with a range of 442 km.

We do not believe the range of our EV should be only 328 km at 100%. We do not race. We drive efficiently, using the ECO mode.
 
While I agree with you the range does appear low and that you should certainly register your concern with your dealer I still believe that there's a strong chance that that range figure could reset if it's driven and given a chance to recalculate. While comparing to others gives a sense of what others are experiencing it's not necessarily a foolproof way to gauge things. I've seen lots of stories of people with ranges of 500-600km, something I have never experienced myself, but it doesn't mean that my car is a terrible failure. It just means it has different inputs and different results.

I sincerely hope your battery is not faulty but I don't think you'll know until you give it a chance to prove itself.
 
Wildeyed said:
While I agree with you the range does appear low and that you should certainly register your concern with your dealer I still believe that there's a strong chance that that range figure could reset if it's driven and given a chance to recalculate. While comparing to others gives a sense of what others are experiencing it's not necessarily a foolproof way to gauge things. I've seen lots of stories of people with ranges of 500-600km, something I have never experienced myself, but it doesn't mean that my car is a terrible failure. It just means it has different inputs and different results.

I sincerely hope your battery is not faulty but I don't think you'll know until you give it a chance to prove itself.
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We will leave it up to the dealership. Their tech can drive the EV as efficiently as possible around Edmonton. If it recalibrates to over 400 km then the problem is gone, we will take the car back and will happily notify the dealership whenever the range goes under 400 km and will request to have it fixed.

We will also request the serial numbers of the old battery and the new battery, as well as the date when the new battery was produced.

I will purchase at least one of the tools electriceddy suggested (Torque Pro / EV Watchdog app / Carscanner) and learn how to use it.

Our trust is gone.

They have to prove the battery is ok. Not us.

They can reset whatever they need. They can drive it as efficiently as they want to recalibrate it where it should be.

If things do not evolve in the right direction, we will get in touch with the media. At least we will see ourselves on local TV.

Google reviews will also become handy.

We will become the first ones to provide a review on battery exchange on https://www.hyundaicanada.com/en/owner-reviews.
 
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Update. The car is still with the dealership nearly a week after the battery was replaced. Still getting the Safety Warning message.

upload_2021-10-6_11-44-3.webp


Range still around 320 km:

upload_2021-10-6_11-45-8.webp



For comparison this was the range when the car got bricked in April and needed to be towed to the dealership:

upload_2021-10-6_11-46-31.gif



Waiting for information from the dealership.
 
George Davidson said:
Ten days after the battery was replaced.

Still getting the Safety Warning:

0


Question starts popping up. Was the battery really replaced?
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If it's displaying a warning then it almost certainly throwing a code. Your dealer in consultation with Hyundai Technical services should be able to determine the cause. Sometimes two things can malfunction at the same time. With respect, you seem to leap to conspiratorial theories rather quickly and without any basis in fact. I understand that your experience has been a stressful one but but I am pretty sure it's not because someone is out to defraud you.
 
Wildeyed said:
If it's displaying a warning then it almost certainly throwing a code. Your dealer in consultation with Hyundai Technical services should be able to determine the cause. Sometimes two things can malfunction at the same time. With respect, you seem to leap to conspiratorial theories rather quickly and without any basis in fact. I understand that your experience has been a stressful one but but I am pretty sure it's not because someone is out to defraud you.
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I hope you are right. The car is still with the dealership. They should know what to do. Perhaps. We will see. Riding their 4th ICE loaner. Having more than 30,000 km on the first three ones. Some 5,000 km already on this 4th one and some 5,000 km still available before they would need to provide a 5th loaner.

My doubts (or as you call them "conspirational theories") are based not only on frustration and stress but also on the fact they tried to convince me to pick up the car immediately after "the battery replacement" while the battery was only halfway charged and the Safety Warning was still there and their statement "in the meantime we will get in touch with Hyundai Canada to work with them on resolving the problems".

Keeping the communication with the dealership and Hyundai Canada in the electronic form (i.e. emails) in case the media need to get involved at some point or some legal solutions are needed further down the road.
 
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George Davidson said:
I hope you are right. The car is still with the dealership. They should know what to do. Perhaps. We will see. Riding their 4th ICE loaner. Having more than 30,000 km on the first three ones. Some 5,000 km already on this 4th one and some 5,000 km still available before they would need to provide a 5th loaner.

My doubts (or as you call them "conspirational theories") are based not only on frustration and stress but also on the fact they tried to convince me to pick up the car immediately after "the battery replacement" while the battery was only halfway charged and the Safety Warning was still there and their statement "in the meantime we will get in touch with Hyundai Canada to work with them on resolving the problems".

Keeping the communication with the dealership and Hyundai Canada in the electronic form (i.e. emails) in case the media need to get involved at some point or some legal solutions are needed further down the road.
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I understand. Yes, you should certainly document your experience thoroughly. It's possible that they were simply trying to get you back into your car without delay since you have been so long without it.
 
Hi George, we are having the same issues as you and any further updates from Hyundai Canada? We are located like you in Ontario, Canada and our Winters get cold. With our new battery replacement for the recall R0183, we also noticed a significant range reduction up to 40% as we get around 285 km now. We had to fight to get our $250 for all the inconveniences since Hyundai Canada reduced our range by 80% remotely without our knowledge/permission. Our dealership can't help us and apparently they opened a case with Hyundai Canada but they haven't got back to us yet since they are assuming that our family or other Hyundai Canada owners will forget. They seem to be coordinating their efforts together to Delay, Deny and Deflect to assume their responsibilities from all these Kona EV lemons since we are getting the same error messages. We took photos of all the Kona EV error issues and from their diagnostics, they couldn't find anything while the proof shows the contrary. Transport Canada was no help to help/protect Canadian citizens and we would be interested to start an action like they did on South Korean if other Kona EV owners join us in solidarity!


George Davidson said:
At 100% charge, the driving range is 327 km for the new battery.

That is nearly 100 km (25%) less than the driving range of 415 km officially advertised by Hyundai.

It is currently 16 degrees celsius so the range should not be affected by the temperature.

View attachment 13656
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George Davidson said:
Having Kona EV 2019. After two years 130,000 kms.

Our Kona EV is bricked since April, parked at the dealership waiting for the battery replacement. Asking both Hyundai Canada and the dealership about the timing I am told nobody knows. It could take months. Maybe next year.

Hyundai knows nothing about anything and needs to get in touch with the dealership to answer my questions. So the dealership needs to call Hyundai Canada.

Vicious circle.

Ridiculous.

People in the dealership are mostly nice and helpful but getting annoyed with the situation.

Every month we are driving a different ICE loaner. Collecting receipts, hoping to get reimbursement from Hyundai Canada but with their approach, I wonder.

Hearing the new batteries do not get a new warranty (160,000 kms / 8 yrs).
In our case, that would mean pretty much no warranty on the new battery.

Isn't it a time for us, polite & dumb Canadian consumers, to wake up and do something?

Somebody would like to join a class action against the arrogant Hyundai Canada?

In the meantime every month we will happily pay CAD 800 in the financing, CAD 300 in the insurance, CAD 500 - 600 in the gas for the ICE loaner, for a car we cannot use.

Our EV dream turned into an EV nightmare.
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Hi George, we are having the same issues as you and any further updates from Hyundai Canada? We are located like you in Ontario, Canada and our Winters get cold. With our new battery replacement for the recall R0183, we also noticed a significant range reduction up to 40% as we get around 285 km now. We had to fight to get our $250 for all the inconveniences since Hyundai Canada reduced our range by 80% remotely without our knowledge/permission. Our dealership can't help us and apparently they opened a case with Hyundai Canada but they haven't got back to us yet since they are assuming that our family or other Hyundai Canada owners will forget. They seem to be coordinating their efforts together to Delay, Deny and Deflect to assume their responsibilities from all these Kona EV lemons since we are getting the same error messages. We took photos of all the Kona EV error issues and from their diagnostics, they couldn't find anything while the proof shows the contrary. Transport Canada was no help to help/protect Canadian citizens and we would be interested to start an action like they did on South Korean if other Kona EV owners join us in solidarity!
 
On the other thread I just posted the below mention. So I copied and pasted it here as well.

I would like to address two things.

The first " ... With our new battery replacement for the recall R0183, we also noticed a significant range reduction up to 40% as we get around 285 km now ...".

When did you have your battery replaced?

Did you take note of the "serial number" of the old battery?

The second " ... we would be interested to start an action like they did on South Korea if other Kona EV owners join us in solidarity! ... ".

Months ago I started a thread about "class action".

My impression at that time was the answers from other Kona EV owners in Canada were "you are on your own".
 
George Davidson said:
On the other thread I just posted the below mention. So I copied and pasted it here as well.

I would like to address two things.

The first " ... With our new battery replacement for the recall R0183, we also noticed a significant range reduction up to 40% as we get around 285 km now ...".

When did you have your battery replaced?

Did you take note of the "serial number" of the old battery?

The second " ... we would be interested to start an action like they did on South Korea if other Kona EV owners join us in solidarity! ... ".

Months ago I started a thread about "class action".

My impression at that time was the answers from other Kona EV owners in Canada were "you are on your own".
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Thanks George for the quick turnaround and we got our new battery replaced last Summer 2021. Unfortunately we couldn't get the serial number and compare when it was repaired in the dealership. We hope that they replaced it with a 64 kwh battery and not a lower standard one. We also hope that is it a new and not an old battery replaced and you can't verify it without affecting the warranty. We have noticed that there are a lot of other owners that are from the States with different Kona EV versions, different driving habits and in different locations (warmers climates vs colder climates) which needs to be factored in. In addition, one of our colleagues works for an automaker and he indicated that certain members on these types of forums are not actual Kona EV owners and are paid to dissuade people from putting negative comments regarding their products and/or pursuing forward with their actions. They are called paid social media influencers and write positive comments on the companies products and contradict any issues for example. Any further updates on your end from your dealership and Hyundai Canada? Any resolution and did you get your vehicle back or pursuing the buy back? Keep us posted!
 
Is buy back even an option in Canada? If yes, I would happily return my car if I could avoid any additional depreciation and just have the remainder of my loan disappear; our 2021 has been at the dealership since early September.
Is there a point where the car must bought back, is it acceptable for the dealership to have the car for 6 months, 1 year, 5 years??
 
IGSAD said:
is it acceptable for the dealership to have the car for 6 months, 1 year, 5 years??
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IMHO if the car sits at the dealership (waiting for parts) longer than it takes to manufacture it, it should be outright replaced with a new one;)
Try BBB, unfortunately our only hope in Canada.
 
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