Any interest in joining a class action against arrogant Hyundai Canada?

GPM432 said:
George where abouts do you live I think you have some sort of case what ever that is You have been mistreated and should be hounding Hyundai Canada. There are batteries out there so you should of got yours first instead of the others with running cars. You have to get mad in a good way Phone your dealer every day and Hyundai Canada It's a pain for sure but if you bug them enough they may get you a new battery. First thing I would do is submit all your expenses to your dealer to pass on to Hyundai You have to be aggressive. getting a TV station to help you out would be a good thing. Keep on them phone them today and very day. Become a pest. If you are really adamant picket your dealer ''DON'T BUY A KONA EV JUNK" example of a sign.
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Mad in a good way. Good one. I will stick to it. The dealership is ok. It is Hyundai Canada that deserves to be treated.
 
Note: As of July, 2021, due to Parts Supply Issues, this recall is launched for a limited number of Kona EV Vehicles Only.

Grrrrr.

Really Hyundai Canada?

You want me to wait from April 2021 till next year?
 
Was on a phone with a lady from Customer Service (her name was Cathryn I believe). Was told they need to get in touch with my Dealership to get an update on when the replacement battery would be delivered. She explained the Customer Service department is not allowed to contact the Warranty Service department (though likely in the same building). The process stipulates it is the Dealership that needs to contact the Warranty Service department.

What a wonderful company Hyundai Canada is.

Before the call with Cathryn, I was on the phone with Roman. That call got interrupted just in the middle.

It was kind of funny to hear the lady's surprise when talking odometer. "Did you really put 130,000 km on the car just in two yrs?" It nearly sounded like my car should not be driveable for that very reason. Not because of the battery.
 
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Two words - Global News
I don't know about AB but in Vancouver they do a segment called "Consumer Matters" where people in your situation can contact a news reporter and have they're situation investigated. Out here the success rate for a resolution is over 90% and I think you're story would get results quickly. HMC is getting enough bad publicity I doubt they want to add more to the pile (the steaming pile).
We were told the replacements would be done by serial number, what they didn't tell us is that it would be "random" serial number. Our car is is Dec 2018 and all we've heard are crickets. The dealer says to talk to HMC - HCM says to talk with the dealer, the guy running this sh_t show should be fired.
 
EVatLast said:
Two words - Global News
I don't know about AB but in Vancouver they do a segment called "Consumer Matters" where people in your situation can contact a news reporter and have they're situation investigated. Out here the success rate for a resolution is over 90% and I think you're story would get results quickly. HMC is getting enough bad publicity I doubt they want to add more to the pile (the steaming pile).
We were told the replacements would be done by serial number, what they didn't tell us is that it would be "random" serial number. Our car is is Dec 2018 and all we've heard are crickets. The dealer says to talk to HMC - HCM says to talk with the dealer, the guy running this sh_t show should be fired.
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Agreed with "the guy running this sh_t show should be fired". I would suggest considering the CEO of HMC, Mr. Don Romano.

Random serial number? Sounds like magic performed by HMC.

You are right. Definitely worth contacting a local TV.
 
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While on the forum an advert showed for 2022 Kona FWD ICE at CAD 21,999.

My 2019 Kona EV cost CAD 51,999.

Exactly by CAD 30,000 more expensive.

And I have not been able to drive it since April.

I paid CAD 30,000 more for a car that is not driveable.

Ridiculous.

I am kind of getting sick from all that. :-(

Is there anything about Hyundai Canada at all I could like?

Hey you, the CEO of Hyundai Canada, Mr. Don Romano, do you care at all?
 
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George Davidson said:
While on the forum an advert showed for 2022 Kona FWD ICE at CAD 21,999.

My 2019 Kona EV cost CAD 51,999.

Exactly by CAD 30,000 more expensive.

And I have not been able to drive it since April.

I paid CAD 30,000 more for a car that is not driveable.

Ridiculous.

I am kind of getting sick from all that. :-(

Is there anything about Hyundai Canada at all I could like?

Hey you, the CEO of Hyundai Canada, Mr. Don Romano, do you care at all?
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I wrote him emails directly during the initial pre-order delivery delays. He never responded.
 
George Davidson said:
Thanks for your comment.

I guess he is the "privileged one" who does not care about others. Only about himself and his profits.
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Are you sure that the problem is not your dealership that had not started the process with Hyundai Canada properly? Here in Quebec, many of the 2019 users that had their car on recall have been getting their batteries replaced already ..
 
I don’t live in Canada but I can sympathize with your plight. My 2019 Kona was bricked on May 9th. We’ve been fighting with Hyundai ever since. We finally got into a buyback and they made us an offer both to keep the car or buy it back. When the offer came in last week our car was still not fixed. But lo and behold got a call yesterday and they just put a battery in. We still plan to turn the car in as we’re fed up with Hyundai.

Not sure if there is a Hyundai Canada as there is a Hyundai USA, but only way I was able to get movement was to call the Hyundai case management office but not dial the extension to our case manager and to wait for someone to answer. I then demanded to speak to a supervisor— took a lot of persistence and had to keep telling them not to transfer me to my case manager. Eventually got a supervisor—in August. It was only at that point I got movement on the car and demanded to be put into the buyback program. I did also get the sales manager at the dealer to call Hyundai as well to see what was up.

So totally understand you situation and hope anything I mentioned might help.

Btw. Keep your gas receipts as they are willing to reimburse you for those expenses.

Good luck
 
George Davidson said:
You are right. Negative publicity should help.

Then there is the topic of Hyundai Canada not providing a new warranty on the replacement battery. In my opinion, the new warranty should start counting again from zero to 160,000 kms / 8 yrs. Not from the point at which the old battery was replaced.

The other thread "2021 Hyundai Kona may have same battery issues as 2019-2020 models" injects a suspicion whether the newly produced batteries are not going to fail in a similar way as the old ones. Having some level of fire risk. This is pure speculation based on the current non-transparent Hyundai Canada behavior and their unwillingness to provide a warranty on new batteries.
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FWIW I am at least one potential customer for whom the negative publicity had an impact. I was ready to pull the trigger, figuring that the battery problems were a thing of the past. Then I read that other thread, and decided "not yet". Maybe it has been resolved, but the uncertainty, along with the treatment of customers like yourselves was enough to put me off. We live 3 hrs from a dealership, and are a 1 car family, so we don't want to deal with a bricked car. I agree that restarting the warranty would be a good move to help restore some faith. If the company is confident in the new battery, they should stand behind it. I wish you all the best with this.
 
R P said:
Yes, negative publicity can help. Most of the local TV stations have a consumer reporter that investigates and reports on bad practices and experiences. And that can sometimes get very quick and positive results. I would definitely pursue that path. When you give them the story of how long your car has been out of service, with no indication of when it will be fixed, that could make a good story for them. Car companies (or any company selling to the broad public) do not like bad publicity.
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https://www.cbc.ca/news/marketplace
 
Fritz40 said:
Are you sure that the problem is not your dealership that had not started the process with Hyundai Canada properly? Here in Quebec, many of the 2019 users that had their car on recall have been getting their batteries replaced already ..
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How are we supposed to know if it's the dealer's fault? The process is a complete mystery to owners.
 
I am surprised you are having such a horrible experience. I live in Oregon so don't deal with Hyundai Canada. I have a 2019 Kona. Within a month after signing paperwork to get a new battery, it was shipped to my dealer and ready to install. I was told that the lifetime warranty for the 2019 car was still in effect for the new battery both by the dealer and by 2 Hyundai Customer Service people on the phone. Best wishes to you.
 
Quick update.

Got a voice mail from the dealership this afternoon. Battery replaced, car cleaned, and washed. Called back to verify. Confirmed. Going to pick it up tomorrow morning.

Just a time coincidence?

Will provide more details tomorrow.

Asked about the warranty reset for the new battery. Nope.

I think it is something we might be looking at. Together. It could be useful for most of us here in Canada.

Basic logic says it is a new part. The warranty should start ticking from 0.
 
Was ready to set for the dealership to pick up the Kona EV this morning. It is still morning.

Got an idea to check the car on Bluelink app to check the state of charge while the car is still at the dealership.

Around 8:20 it showed the car is charging, 60%, driving range 185 km, remaining charging time 5:20 hrs. That would be 308 km range at 100%.

At 8:52 it showed 63%, range 195 km, remaining time 4:55 hrs. That would be 309 km range at 100%.

At 9:15 it showed 65%, range 205 km, remaining time 4:30 hrs. That would be 315 km range at 100%.

The outside temperature is 10 degrees.

The calculated range 308-309-315 km at 100% is far from the advertised 415 km for Kona EV.

I could not accept such a range for a new battery.

Sigh.

I am not sure how the car is calculating the driving range at this very moment.

That can change once the car is started and driven.

I do not know.

I will keep posting here as this could be an interesting topic to follow.
 
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George Davidson said:
Was ready to set for the dealership to pick up the Kona EV this morning. It is still morning.

Got an idea to check the car on Bluelink app to check the state of charge while the car is still at the dealership.

Around 8:20 it showed the car is charging, 60%, driving range 185 km, remaining charging time 5:20 hrs. That would be 308 km range at 100%.

At 8:52 it showed 63%, range 195 km, remaining time 4:55 hrs. That would be 309 km range at 100%.

At 9:15 it showed 65%, range 205 km, remaining time 4:30 hrs. That would be 315 km range at 100%.

The outside temperature is 10 degrees.

The calculated range 308-309-315 km at 100% is far from the advertised 415 km for Kona EV.

I could not accept such a range for a new battery.

Sigh.

I am not sure how the car is calculating the driving range at this very moment.

That can change once the car is started and driven.

I do not know.

I will keep posting here as this could be an interesting topic to follow.
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Sounds like they have it on a granny charger. Who knows what shenanigans have influenced the range calculations after sitting for so long and after the dealership doing God-knows-what to the software? Don't judge the new range until you get a few hundred km of real driving under your belt.
 
Wildeyed said:
Sounds like they have it on a granny charger. Who knows what shenanigans have influenced the range calculations after sitting for so long and after the dealership doing God-knows-what to the software? Don't judge the new range until you get a few hundred km of real driving under your belt.
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Thanks for your comment. I will let the car charge to 100% while still at the dealership and will request to have the range at 100% officially recorded on file.

With the old battery, before the car got bricked, I was getting only 340 - 350 km range at 100% charge at nice outside temps. When it was around 0 it was some 300 km and deep-dived the lower the outside temp got.
 
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Does anybody has got personal experience with some tools/software on how to check the battery state of charge and its capacity yourselves, independently from Hyundai? To verify that the battery capacity is really 64 kWh as advertised by Hyundai. It is a new battery so its full capacity should be 64 kWh, right?
 
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