Plug-in charging system problem

  • Thread starter Thread starter Eva Farkas
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Having this same issue with my workplace, 240V, charger. Prematurely stops charging and I get a notification through Honda Link. Have to restart multiple times through the app to get it to start, but usually stops again shortly after. After around 5-6 tries, will usually stay charging until complete. Just got the rapidly blinking green light a few times and gave up trying for half an hour, clicked charge from the app and its been ok since.

Extremely annoying/frustrating issue, regretting this lease already as my car is Electric only. I have opened a case as suggested in this thread, hopefully we get a fix soon. I've used this same charger with my old Chevy Volt for 3 years with zero issues. Other EV drivers also report no issues
 
Got the Plug-In Charging System Problem, Range Limited error today. Have been charging at the same ChargePoint station at work for over 2 months but never received this error before. Only difference today was that it was raining. Will give it some time and see if the error goes away. Car @ ~2000 miles.
 
AGarg said:
Got the Plug-In Charging System Problem, Range Limited error today. Have been charging at the same ChargePoint station at work for over 2 months but never received this error before. Only difference today was that it was raining. Will give it some time and see if the error goes away. Car @ ~2000 miles.
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Keep us posted! I'm still keeping track of unique issues like yours, although our team is working to resolve the charging issue others are experiencing in this thread and others. Details to contact our team can be found up thread, if you find that you're still receiving an error later today. :)


vicw said:
Active participation in the forum by ChargePoint is very encouraging to me, showing that you are engaged, and diligently working to provide reliable support for Clarity owners, and based on recent posts, it seems that positive results are happening.

All too often, corporations or corporate reps are reluctant to expose themselves, or their companies, by participation in customer forums like this, so it is a pleasure to see you take a positive approach to customer issues this way. Based on that, I am now much more likely to use ChargePoint in the future, when the opportunity arises. Thank you.
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Thank you! We appreciate your encouragement, support, and the feedback we're getting here from you and others is incredibly valuable!
 
My new thing is trouble on some stations if I try to remote climate. I’ve also run into this error at a hospital in my home town at all three evse stations (two Eaton one Schneider electric).
 
LegoZ said:
My new thing is trouble on some stations if I try to remote climate. I’ve also run into this error at a hospital in my home town at all three evse stations (two Eaton one Schneider electric).
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Does trying to activate the climate control system halt the charging? Or does the climate control system not start up when you ask it to? Does the problem occur using the key fob, the HondaLink app or both? Does the app indicate the climate control system is active? Does the problem occur both when the car is charging and when charging is complete? You say "some stations," so does that mean that other stations never exhibit the problem?
 
I have problems using the GE charging system. I have used them for a few times with no problem. But recently, it did not charge at all and it cannot detect the charger at all. However, I noticed Tesla can use those stations with no problem at all.

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Response inline
insightman said:
Does trying to activate the climate control system halt the charging? If already active or activated via keyfob (I think with app also) charging stops and on Eaton EVSE the trouble light comes on, this is not an always thing on the same EVSE but is an often thing on the chargers that exhibit the behavior. Or does the climate control system not start up when you ask it to? I believe climate control starts but I’ve been more concerned about the charging not initiatingDoes the problem occur using the key fob, the HondaLink app or both? I believe both Does the app indicate the climate control system is active? uncertain Does the problem occur both when the car is charging and when charging is complete so far I only know it to be when charging is occurring, but that only means that I hav made mental note and do not remember seeing it occur after charging has completed You say "some stations," so does that mean that other stations never exhibit the problem?I’ve had issues charging and getting the fast blinking green led at 4 EVSE in my hometown now 3 have been in the evening in different days sometimes with remote preconditioning sometimes with out. The 4th time was last night on another Eaton EVSE and this was the first time I had that problem there. I know I was not fully charged yet when I kicked off remote preconditioning as I had checked via app and was at 93%
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wjhmsme said:
I was test driving a Honda Clarity and decided to check out a free, public L2 charging station. I plugged in and it started charging for a few seconds, then stopped. I tried again, same thing. Figuring the charger was out of order, I decided to go elsewhere. I had the check engine light and the exact same message pictured in Eva's March 12, 2018 post. I took it back to the dealer, they ahd never seen it before since they have not sold many Clarity vehicles yet. They gave me another, and the same thing happened at the same charger. The engine code is P0D3D. Apparently there is discussion on the service manager forums about P0D3D and/or P0D28 being thrown. I cannot find a definition for P0D3D, but P0D28 say Charger Input Voltage high - which makes sense with the dealer explanation that Eva received. Also looking in the PlugShare app, it appears that the charger I went to is a bit wild on voltage and amps - a user posted that his Tesla session started off with 30A (no starting voltage listed) then dropped to 202V and 22A. Again, this backs up the story that the car was protecting itself. I appreciate that the car wants to protect the batteries and charger - but it should send that message via dash and/or lights at the charging port - NOT throw an engine code that the dealer has to reset or get into the fuse box, etc. I want to know what code is thrown before blindly resetting it. Since this is NOT a malfunction of the car, the malfunction indicator light should not go on, just a message to charge elsewhere. I returned the 2nd car back to the dealer and asked when the 19 model year is coming out. I LOVED the Clarity and desperately want to buy one - it drive like a dream the entire time I had it (they gave me the loaner for a 24hr test drive) and I really hated returning it. I was and still am extremely disappointed that the engine codes were thrown, I may wait until 2019 or if they get it together and issue a proper fix and proper messages, I may take the plunge yet this year. My hope is that they fix it on 2018 and then the 2019 model gets the same fix from the start and it loses the rear fender skirt as well.
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My 2018 Clarity plugin had the same issue with a L2 charger at work. It was also engine code P03D3D. I tried a couple different L2 chargers, but it would not charge. I drove it home with the check engine light on. The next morning the check engine light was off. I drove it to work and it charged fine on the same charger it had a error on the previous day.
 
Not to deny the seriousness of those w real charging problems but hopefully a little levity will help with the frustration level:
I had my first charging problem today when I had a sidewalk and driveway apron replaced. Now I can’t get to my Level 2 charger in garage for 5 days until the concrete sets. I may have to enter the dreaded HV zone before this is over. “Oh the humanity!”
Disclosure: When I say trouble free; I’ve only used 2 public chargers.
 
I have had my Clarity PHEV one week and am having the same problem with interrupted charging at a Chargepoint spot. I have charged 4 times. Level 1 charger that came with the car worked fine on first charge. Second charge was a successful Level 2 charge. On the third charge two days later at a Chargepoint Level 2, it worked fine, but I had to leave before fully charging. I am having trouble completing the charge (4th charging experience) at a different Chargepoint location at my work. Same interruption problem reported by everyone else. After several interruptions, it finally stopped and showed it was fully charged on my Honda Link app. However, when I started the car, the check engine light was on, along with the message, "Plug in charger system problem, Range Limited." Solutions???
 
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Is the problem with Chargepoint happening with all plug-in Clarity's? Or is it just some Clarity's? Are there problems with other chargers besides Chargepoint?
 
So far for me no issues on ChargePoint at home, public Aerovironment, or public ClipperCreak, or OEM Level 1 with almost 3,000 miles of EV.
 
I’ve personally never had this specific issue on any chargepoints but had trouble on some Eaton and Schneider stations. I have had different issues on a few chargepoints.
 
Tready said:
I have had my Clarity PHEV one week and am having the same problem with interrupted charging at a Chargepoint spot. I have charged 4 times. Level 1 charger that came with the car worked fine on first charge. Second charge was a successful Level 2 charge. On the third charge two days later at a Chargepoint Level 2, it worked fine, but I had to leave before fully charging. I am having trouble completing the charge (4th charging experience) at a different Chargepoint location at my work. Same interruption problem reported by everyone else. After several interruptions, it finally stopped and showed it was fully charged on my Honda Link app. However, when I started the car, the check engine light was on, along with the message, "Plug in charger system problem, Range Limited." Solutions???
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Update on chargepoint problem. I took Clarity to local Honda dealer. They found all systems normal. They turned off check engine light and left as if nothing happened. Car charged normally via 110v charger last night.
 
I had experienced the charging problem twice in less than 10 days. When I plug the car into a Level 2 charger, the car starts charging and then quickly stops. When I get into the car I get the following error message on the car dashboard: POWER SYSTEM: Plug-in Charging System Problem. Range Limited. The message goes away after I start the car, but the check engine light stays on for at least a day or two (depending on how many trips I make during those days). Car seems to charge and drive fine even with the check engine light on. When this happens, usually I can get the car to charge on the level 2 charger after several tries.

I just dropped my car at the dealer. Let's see what they say....
 
The experience has been that public chargers can be hit or miss. I went to Chargepoint station in Dublin, CA, and got the message "cannot connect to server" when I tried to active the charging service. So, I moved to another Chargepoint station about 1/2 mile away in the same parking lot and was able to recharge without a problem. I recharge at home on a L2 Charger at 32A without a problem.

I think the consensus is that public charging stations are inherently unreliable.
 
The issue is that I see many other cars (Volt, Bolt, Tesla, etc.) happily charging on the same station I've been having the problem with my Honda Clarity :-(
 
I’ve had my Clarity for 2 weeks and I got the charging problem today. It was a public charging station. Sun Country was the maker.
 
uncmyers said:
For everyone who is having these charging issues, have we all submitted tickets/cases through Honda Customer Service? Learning from the experience of KentuckyKen and the thread about the HV range issue, if we all make sure to submit a case, then hopefully this will bump this issue further up on Honda's to-do list.

From the comments here, it seems to happen on a variety of different chargers, inconsistently (working some times and not others), and with varying outcomes (either just stopping the charge, or kicking on the warning and check engine light that may require a dealer re-set). I have personally experienced all of these, and have had the car in to the dealer 4 times in less than a month of ownership. Inconsistent, intermittent issues are often the hardest to get companies to address because they aren't easily replicated, but if we all submit cases describing the same issue, they can't continue ignoring it or punting to some software update that is "coming soon."

Borrowing directly from Ken and the HV range thread (thanks guys!), here is the link for opening a case online:
https://crrs.secure.force.com/service/hondaownerw2c

It is easy to do and they do actually respond to them. I have opened a case both online and by phone, and though the agents are still just giving the same spiel about a software update, they are at least polite, interested in learning more about the issue, and seem like they are passing word on to engineering.
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Do I use that link for Honda Canada too? Also, which topic and subtopic did you open the case under?
 
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