Thanks for the ideas. The infotainment system has been updated twice (last month unfortunately with the terrible new radio interface), so that reset has happened.
Sometimes when I open the app it says it's refreshed some time earlier the same day, so possibly it does wake the car up periodically, or randomly. So I did log out of the app the other night, and observed the same behavior overnight - no 12v charging during the charge period. FWIW a 12v charge had just started at 9 pm and was cut off.
When I logged back into the app around 11:05 am, the main screen said "Last updated 10:47 am today," although the data on the screen was null (0%, 0 miles, not plugged in). I wonder if a Bluelink server pings the car ever half hour or so, but doesn't update the app's data. I should try to update the app while near the car and see if it visibly wakes up.
Then I tried removing the charge timing altogether, so the car would always be willing to accept a charge. Overnight, it charged the 12v battery every hour or so.
This morning at 8, I set timed charging to begin at 9 am. At that time it stopped the 12v charging and resumed beating the 12v battery down. I will now unplug the charge cord and expect it to resume normal behavior.I prefer to think of my client as a more sensitive soul.
This is all in the context of an intermittent, repeated dead 12v battery. It appeared to be an interaction with the EVSE - although different responses to different EVSEs - and I still think that is the case.
Are we agreed that this behavior - the interaction between the EVSE cord and timed charging leading to suspension of 12v charging - is abnormal?
But last month there was one dead 12v battery with the car unplugged. Unfortunately the battery monitor was removed for the recall appointment the next day, so no data.