Should I bother making a service appointment?
- Thread starter Kerbe
- Start date
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Age (of car) and mileage?
If still under the original warrantee, let Tesla fix it. If not, check with local auto glass repair shops.
Bob Wilson
If still under the original warrantee, let Tesla fix it. If not, check with local auto glass repair shops.
Bob Wilson
Kerbe
Well-Known Member
Thanks, Bob - I've had the M3 for less than a year and it's still under warranty. And it's a molding issue, not a glazing issue so only Tesla can deal with it. The reason I asked was because we have only one Tesla service center in the state and it's more than an hour away: I didn't want to make a service appointment and upend my schedule only to find that it's not something that can be rectified.
Retired, I would look forward to the trip. You know there is a new COVID strain going around. Best place to take the test is the service center waiting room. Probably some excellent restaurants in the area too. Get an early morning appointment and make it a day trip.
Bob Wilson
Bob Wilson
Kerbe
Well-Known Member
Actually, no - the Service Center is to the rear of an industrial park, behind a number of auto dealerships. The closest restaurants are fast food joints, but they're on the other side of a six-lane access road to the interstate highway that has neither sidewalks nor crossing lights/paths. When you're there, you're stuck there...
Well that s*cks.
Bob Wilson
Bob Wilson
Kerbe
Well-Known Member
Mobile Service arrived on time and set right to work. As they weren't certain which molding (rev 1 or rev 2) would be right for my M3, they brought a package of both. And neither fit - turns out that the packages had M3 part code numbers but the parts were actually for MY. The Tech contacted Tesla Service Centers in the two adjoining states that have Service Centers and asked them to check their inventory: Both had parts in stock and both had the same issue - MY parts in M3 packages. So the problem had to be reported to Fremont and new parts had to be ordered - and Mobile Service hopes to return to complete the repair in five weeks...
That's a bummer, but you probably made things easier for other Tesla Model 3 owners with the same problem.
In the Mustang Mach-e forum, a frustrated owner whose Mach-e has taken up long-term residence in his dealer's service department believes support problems happen only with EVs from manufacturers who traditionally make ICE vehicles:
If I had a Tesla, service would be easy because, last year, a large Tesla service center opened within (long) walking distance. It's next door to where the dealer who sold me my MINI Electric used to be. MINI of Ann Arbor went out of business the day after I took delivery 4 years ago. This Thursday, I have to drive nearly an hour to get to the Detroit-area MINI dealer (one of only 2 left in Michigan) to get a software update that's supposed to prevent my MINI Electric from going up in flames (BMW refers to the danger of a "thermal event," not a "fire"). Unfortunately, no OTA updates for MINIs and the dealer doesn't offer mobile service.
Kerbe
Well-Known Member
Five weeks would have been tomorrow (Sept. 26) - but they just messaged to say that they've moved my appointment off another four weeks - to the end of October. Something about Mobile Service not being available for the remainder of this month... I've offered to drive to the Service Center but, so far, they've not responded...