Not very happy with Honda service

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bpratt

bpratt

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I took my car in to a Honda dealer to have the windshield replaced. When I got to the dealer I made note of the mileage, the EV miles left and the HV miles left. When I picked up the car I noticed the car had been driven about 5 miles but the EV miles were 10 less (39 instead of 49) and the HV miles were 3 less (175 instead of 178) than when I dropped of the car. Not too happy how the car must have been driven to loose that many miles.
I think I will do my own maintenance when possible from now on.
 
The only miles that matter are the ones on the odometer. And yes, they'd need to do some driving just to ensure the new windshield was seated properly and the Honda Sense system was operational. There's more to this windshield than R&R. They have to recalibrate and then test the Honda Sense camera after a windshield replacement. That's one reason a windshield replacement for this car will be expensive. The glass has to be better than a knockoff or they can't recalibrate the system. Safelite might be able to get a good enough piece of glass and install it for less, but you'll still have to have the system recalibrated - likely by Honda. Hidden cost of owning one of these smart cars…
 
bpratt said:
I took my car in to a Honda dealer to have the windshield replaced. When I got to the dealer I made note of the mileage, the EV miles left and the HV miles left. When I picked up the car I noticed the car had been driven about 5 miles but the EV miles were 10 less (39 instead of 49) and the HV miles were 3 less (175 instead of 178) than when I dropped of the car. Not too happy how the car must have been driven to loose that many miles.
I think I will do my own maintenance when possible from now on.
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bpratt said:
I took my car in to a Honda dealer to have the windshield replaced. When I got to the dealer I made note of the mileage, the EV miles left and the HV miles left. When I picked up the car I noticed the car had been driven about 5 miles but the EV miles were 10 less (39 instead of 49) and the HV miles were 3 less (175 instead of 178) than when I dropped of the car. Not too happy how the car must have been driven to loose that many miles.
I think I will do my own maintenance when possible from now on.
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Really, you’re going to change your own windshields? So the dealer test drove it to make sure all was well, and probably turned on the engine to see if the additional vibration affected the windshield. You’re being ridiculous dude(tte).
 
You should install a dash camera if you’re skeptical of any service done to your car. And it should preferably be hidden.
 
I think the OP was concerned about how the car must have been driven, rather than the fact it was driven. When I drive my Clarity around town, I lose about 1 mile EV range for every one mile driven (approximately). To lose double the miles in EV range for the miles on the odometer, the car may have been driven pretty hard? Maybe there are other things that could cause the EV range to drop that fast?
 
Sandroad said:
I think the OP was concerned about how the car must have been driven, rather than the fact it was driven. When I drive my Clarity around town, I lose about 1 mile EV range for every one mile driven (approximately). To lose double the miles in EV range for the miles on the odometer, the car may have been driven pretty hard? Maybe there are other things that could cause the EV range to drop that fast?
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Or, running the A/C while calibrating etc in place?
 
Agree, most likely it was sitting "idle" for a long time. Ideally they would put it on a charger for you though, something those dealers need to learn. They also might have pushed it faster to make sure no wind noise, etc, which will eat off miles quicker.
 
bpratt said:
I took my car in to a Honda dealer to have the windshield replaced. When I got to the dealer I made note of the mileage, the EV miles left and the HV miles left. When I picked up the car I noticed the car had been driven about 5 miles but the EV miles were 10 less (39 instead of 49) and the HV miles were 3 less (175 instead of 178) than when I dropped of the car. Not too happy how the car must have been driven to loose that many miles.
I think I will do my own maintenance when possible from now on.
Click to expand...
You meant "lose" not "loose," right? Also "into" not "in to" and "dropped off" not "dropped of."
 
I would suggest that the "excessive" lose of EV range was due to having the car "on" without actually driving it. There really is no other way to explain such a wide disparity between the distance driven (odometer reading) and the EV range reduction.
 
Pulling a car in and out of a bay, moving it around the lot, leaving it on but idle - all of these normal service operations are likely to affect the cars mileage estimates differently than normal driving.
 
Viking79 said:
Ideally they would put it on a charger for you though, something those dealers need to learn.
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Ideally, Honda dealers would have L2 chargers. Anyone care to weigh in on whether their Honda dealer has an L2 charger. I'd be surprised if ANY do (outside Cali).
 
Steven B said:
Ideally, Honda dealers would have L2 chargers. Anyone care to weigh in on whether their Honda dealer has an L2 charger. I'd be surprised if ANY do (outside Cali).
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The dealer in Nebraska where I purchased mine said that Honda was requiring L2 chargers, even for dealers like his that would almost never sell an EV or PHEV. Not sure how true that was, but that was his claim.
 
Steven B said:
Ideally, Honda dealers would have L2 chargers. Anyone care to weigh in on whether their Honda dealer has an L2 charger. I'd be surprised if ANY do (outside Cali).
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When I bought my car (May in Philadelphia suburbs) I overhead dealership staff discussing the trouble they had finding the one L1 charger they had (they are not suppose to use the ones that come with the cars). One of them told me they were in the process of getting an L2 charger from Honda....
 
Had my tire replaced last weekend. I asked them to charge the car too. So taking the car into the shop and back out to their charger somehow ended up with 5 miles less in HV. I think they punched it hard and ICE kicked in for a few minutes. I had forgotten to take note of incoming miles.
 
MikeB said:
When I bought my car (May in Philadelphia suburbs) I overhead dealership staff discussing the trouble they had finding the one L1 charger they had (they are not suppose to use the ones that come with the cars). One of them told me they were in the process of getting an L2 charger from Honda....
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Mine has one. One of the selling points on me buying from them, as they are next to a shopping mall and I saw myself coming over, charging for a bit and so on.

But when I got my car, it was clear that the 120v charger was used as it was left unwrapped in the trunk. Also, the car was only charged to 50%. Got the car, and decided to top it off. Sure enough, the L2 charger was not working. They said it was turned off because they were using too much power tools inside the garage. Came back a few days later to get the missing body plugs. Charger still not working.

But this weekend when I got the tire replaced, the charger was once again working. And yesterday when I went to show them the Plug-in Charger Problem, there was an unsold Clarity being charged.
 
su_A_ve said:
Mine has one. One of the selling points on me buying from them, as they are next to a shopping mall and I saw myself coming over, charging for a bit and so on.

But when I got my car, it was clear that the 120v charger was used as it was left unwrapped in the trunk. Also, the car was only charged to 50%. Got the car, and decided to top it off. Sure enough, the L2 charger was not working. They said it was turned off because they were using too much power tools inside the garage. Came back a few days later to get the missing body plugs. Charger still not working.

But this weekend when I got the tire replaced, the charger was once again working. And yesterday when I went to show them the Plug-in Charger Problem, there was an unsold Clarity being charged.
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According to the prep doc, they are supposed to unwrap your cord and partially, not fully, charge your car with it to make sure it works. Sounds like they did you a solid.
 
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