Not very happy with Honda service

  • Thread starter Thread starter bpratt
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su_A_ve said:
Had my tire replaced last weekend. I asked them to charge the car too. So taking the car into the shop and back out to their charger somehow ended up with 5 miles less in HV. I think they punched it hard and ICE kicked in for a few minutes. I had forgotten to take note of incoming miles.
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Isn’t incoming and outgoing mileage noted on your receipt?
 
My dealer in Ottawa has 2 Level 2 charger and yet my car was only 70% charged when I picked up the car. It was still charging when I was doing the paperwork.

One thing nice about my dealer is they are only 1.5km away from my home and there is a Costco about 1km from the dealer so I can always stop at the dealer and plug it in and then go to Costco to get some free food and come back in an hour or so to a full charge.

I figure they cost me $1000 (since the provincial government cancelled the $1000 Level 2 charger rebate due to delay getting my car), I will charge as much as I can at the dealership
 
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Team Honda in Milton told me they have a charger, not sure if L1 or L2, and my car was fully charged when I picked it up. My L1 charger was still sealed in the original packaging in the trunk, so it was not used to charge. (Nor was it tested on PDI, but I charged once with it and it did work.)
 
I bought the first one in Feb in my city. Charger still sealed in plastic. 4 bars of charge showing. No plugs installed.

Not sure my dealer even knew it was an electric car. LOL
 
I've been browsing Plugshare around my area and beyond and lots of non-Honda dealers have chargers. Nissan, Ford, Chevy ... never ever a Honda dealer.
 
bpratt said:
I took my car in to a Honda dealer to have the windshield replaced. When I got to the dealer I made note of the mileage, the EV miles left and the HV miles left. When I picked up the car I noticed the car had been driven about 5 miles but the EV miles were 10 less (39 instead of 49) and the HV miles were 3 less (175 instead of 178) than when I dropped of the car. Not too happy how the car must have been driven to loose that many miles.
I think I will do my own maintenance when possible from now on.
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I've had my windshield replaced, too. Re-calibrating the Honda Sensing functions (mainly lane-keep assist) required the tech to drive it on the freeway for 20 minutes at specified speeds. If the speeds weren't maintained, he had to start the process again. This used several EV miles to complete. Also, getting up to speed fast may have started the ICE.
 
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