Electric water pump recall

[Esprit1st]

Did my 10,000 miles tire rotation today and the dealer has me listed for the water pump recall as well. Mine is a 1/11/2019 car.

Since I'm in Nevada, they are comfortable to do the water pump but don't want to do the 15,000 mile check. So I need to find a dealer in California for that in about 5 months.

 

[Wildeyed]

Did my 10,000 miles tire rotation today and the dealer has me listed for the water pump recall as well. Mine is a 1/11/2019 car.

Since I'm in Nevada, they are comfortable to do the water pump but don't want to do the 15,000 mile check. So I need to find a dealer in California for that in about 5 months.

Yours is a 2019? I was under the impression that all the affected cars were early builds: 2018s. Does this mean there might be a full year's worth?

 

[Esprit1st]

I don't know. It's an early 2019. So maybe those are affected too. Looks like it.

 

[Wildeyed]

It's that damn Americanism of Month/Day/Year. I thought your's was Nov. 11th. Jan. 11th makes a bit more sense.

 

[Oilberta]

Yours is a 2019? I was under the impression that all the affected cars were early builds: 2018s. Does this mean there might be a full year's worth?

Took my Dec 20 2018 (assembly date) Ultimate in last week to the selling dealer, here in Calgary Alberta, after reading about the TSB on this forum (thanks to all). Service desk had not heard of the issue, but after entering the VIN, agreed to perform any work required. Here's what they did, per description on the work order. Parts had to be ordered. Car has only 2500 km on it since purchase on Feb 6, 2019, and there were no symptoms of cooling pump(s) problems.

"Outstanding Campaign 90C030 scanned vehicle, no codes present, pending or in history. Removed both water pumps and inspected for coolant intrusion. No coolant found in either water pump can case, stator or connector. Installed new can cases and seals on both water pumps and reassembled. Re-filled coolant and complete air bleeding procedure".

 

[XtsKonaTrooper]

I called up my dealer, and they said that TSB is only if I'm having a problem.

 

[electriceddy]

Took my Dec 20 2018 (assembly date) Ultimate in last week to the selling dealer, here in Calgary Alberta, after reading about the TSB on this forum (thanks to all). Service desk had not heard of the issue, but after entering the VIN, agreed to perform any work required. Here's what they did, per description on the work order. Parts had to be ordered. Car has only 2500 km on it since purchase on Feb 6, 2019, and there were no symptoms of cooling pump(s) problems.

"Outstanding Campaign 90C030 scanned vehicle, no codes present, pending or in history. Removed both water pumps and inspected for coolant intrusion. No coolant found in either water pump can case, stator or connector. Installed new can cases and seals on both water pumps and reassembled. Re-filled coolant and complete air bleeding procedure".

Sounds like they did what was required, same repairs on mine

 

[E-Shark]

Took my Dec 20 2018 (assembly date) Ultimate in last week to the selling dealer, here in Calgary Alberta, after reading about the TSB on this forum (thanks to all). Service desk had not heard of the issue, but after entering the VIN, agreed to perform any work required. Here's what they did, per description on the work order. Parts had to be ordered. Car has only 2500 km on it since purchase on Feb 6, 2019, and there were no symptoms of cooling pump(s) problems.

"Outstanding Campaign 90C030 scanned vehicle, no codes present, pending or in history. Removed both water pumps and inspected for coolant intrusion. No coolant found in either water pump can case, stator or connector. Installed new can cases and seals on both water pumps and reassembled. Re-filled coolant and complete air bleeding procedure".

How long would you say it took?

 

[Oilberta]

How long would you say it took?

Several dealer visits; the first to confirm that there was a TSB, and that they would do the work, but not right away. appointment set for a few days later for technician examination. I had no doubt they had never done one of these. Got a phone call a day or so later, saying that the inspection had to be postponed due to unavailability of technicians trained on EVs; another visit scheduled after the weekend (I took advantage the dealer's courtesy shuttle service for of all this back-and-forth.) After this, I got a call at home in the afternoon, saying that they had examined what had to be done, and did I want them to proceed; if so, the car would not be driveable, as they needed to order parts. I opted to wait until they could complete in one shot. They finished the job in the last visit, and I drove it home.
I think I've seen elsewhere on this forum thread that the work should take 4 to 5 hours billable shop time, but that assumes that the parts are in stock, and the trained manpower is available. Certainly not the case with mine.

 

[electriceddy]

Several dealer visits; the first to confirm that there was a TSB, and that they would do the work, but not right away. appointment set for a few days later for technician examination. I had no doubt they had never done one of these. Got a phone call a day or so later, saying that the inspection had to be postponed due to unavailability of technicians trained on EVs; another visit scheduled after the weekend (I took advantage the dealer's courtesy shuttle service for of all this back-and-forth.) After this, I got a call at home in the afternoon, saying that they had examined what had to be done, and did I want them to proceed; if so, the car would not be driveable, as they needed to order parts. I opted to wait until they could complete in one shot. They finished the job in the last visit, and I drove it home.
I think I've seen elsewhere on this forum thread that the work should take 4 to 5 hours billable shop time, but that assumes that the parts are in stock, and the trained manpower is available. Certainly not the case with mine.

In all fairness the pictures and parts references in the service campaign were pretty vague, even on the dealers computer.
Fortunately I brought the paperwork and location info posted earlier in this thread c/w the locations and functions related to each individual pump motor as they were not even aware there were two pumps to be serviced. The parts dept decided to stock the cases c/w the new o-rings as they are at minimal cost.
If upon replacement, they were found to be leaking causing corrosion, the rest of the material (new pump complete w/ replacement harness) would have initiated a second service appointment and non stocking parts.
So if the existing pumps shows no signs of leaking, replacement should occur within 4 hours or so (after a little practice of course)

 

[SkookumPete]

I called up my dealer, and they said that TSB is only if I'm having a problem.

It is rather confusing. I was told the same thing, but when they looked it up they said it was a recall, although I'd not received a notice. The necessary parts are now coming from Korea.

 

[Jamas]

Interestingly, the date range of the affected Kona EVs is Dec. 6, 2018 - Jan. 16, 2019. My car has a build date of Jan. 18, 2019, so I missed it by two days. That's a little too close for comfort. Wonder if it still counts?

 

[E-Shark]

Interestingly, the date range of the affected Kona EVs is Dec. 6, 2018 - Jan. 16, 2019. My car has a build date of Jan. 18, 2019, so I missed it by two days. That's a little too close for comfort. Wonder if it still counts?

Yes I agree. I wonder what significant change happened on Jan 17th that would change your Jan 18th build.

 

[Esprit1st]

Yes I agree. I wonder what significant change happened on Jan 17th that would change your Jan 18th build.

I would assume they got a new batch of certain parts that are not affected by whatever causes the leak. Maybe a certain type of gasket or whatever.
They use parts suppliers who sometimes have QC issues.

 

[KiwiME]

The O-ring case seal is what is being replaced and only if there was no evidence of a leak, otherwise the entire pump is changed out. If your build date is not in the applicability range then there is no reason to worry about it.

 

[R P]

I am taking mine in on March 3 for this. Will see what they end up doing.

 

[Jamas]

Interestingly, the date range of the affected Kona EVs is Dec. 6, 2018 - Jan. 16, 2019. My car has a build date of Jan. 18, 2019, so I missed it by two days. That's a little too close for comfort. Wonder if it still counts?

UPDATE: As I posted in another thread (https://www.insideevsforum.com/community/index.php?threads/my-first-service-experience.8502/), my car was affected by this recall and parts are on order.

 

[Igor]

20.

 

[ehatch]

20. View attachment 7810

You have an infamous 12/2018 build.Did you post to see if you would need a water pump? I would say yes because mine was done.It's been almost 3 months post my entire pump system was replaced.It only took the dealership about 3 hours max.I made sure they ordered the part before I brought my ride in.
Even at -7C/19F, the vehicle hasn't lost a lot of range,maybe 15-25% ?Utility mode seems slightly more efficient.I think the pump is doing its job well.

 

[apu]

You have an infamous 12/2018 build.Did you post to see if you would need a water pump? I would say yes because mine was done.It's been almost 3 months post my entire pump system was replaced.It only took the dealership about 3 hours max.I made sure they ordered the part before I brought my ride in.
Even at -7C/19F, the vehicle hasn't lost a lot of range,maybe 15-25% ?Utility mode seems slightly more efficient.I think the pump is doing its job well.

Based on his previous posts I think Igor has a grey market Kona possibly salvaged that was imported into the Ukraine, he likely has zero dealer support.