Charging Plug does not lock - No Fast Charge

Chris Alemany

Chris Alemany

Active Member
Hi all,


My 2019 Kona EV has recently developed an issue where the locking mechanism on the charge port does not engage.


This does not seem to affect L1 or L2 charging.


However, I have tried multiple L3 charger stations and all have failed with an error reported from the car. I don't have the ability to see what that error is exactly, but what I have read is that if the charge receptacle does not lock, it will not start the charging cycle.


I can hear the locking mechanism trying to engage multiple times when a plug is inserted or when I unlock or re-lock the car.


Does anyone have any tips on fixing or further diagnosing this outside of the dealer (I'm out of warranty)?

Thanks

Chris
 
Chris Alemany said:
Hi all,


My 2019 Kona EV has recently developed an issue where the locking mechanism on the charge port does not engage.


This does not seem to affect L1 or L2 charging.


However, I have tried multiple L3 charger stations and all have failed with an error reported from the car. I don't have the ability to see what that error is exactly, but what I have read is that if the charge receptacle does not lock, it will not start the charging cycle.


I can hear the locking mechanism trying to engage multiple times when a plug is inserted or when I unlock or re-lock the car.


Does anyone have any tips on fixing or further diagnosing this outside of the dealer (I'm out of warranty)?

Thanks

Chris
Click to expand...
There have been other cases reported of the same failure type.
Unfortunately the only remedy is charge port assy. replacement or possibly a new actuator if available separately.
I would take it to the dealer and get a quote. Good luck
 
Have you tried supporting the DC charge plug while starting the charge? The latch must be working on AC charging otherwise those sessions wouldn't start either.
 
KiwiME said:
Have you tried supporting the DC charge plug while starting the charge? The latch must be working on AC charging otherwise those sessions wouldn't start either.
Click to expand...

yes, I have tried supporting the plug. From what I have read the lock is not required for AC charging. Only DC.
 
electriceddy said:
There have been other cases reported of the same failure type.
Unfortunately the only remedy is charge port assy. replacement or possibly a new actuator if available separately.
I would take it to the dealer and get a quote. Good luck
Click to expand...

thanks. I’ll talk to them. I believe when I had them look at the charging port because of a shorting connection on the ac adapter (which turned out to be a problem on my L2 charge plug) they said a charger assembly replacement was $1500+.
 
My friend with a 2022 Kona just had this exact same problem and had to have the charge port replaced, there is a safety lock that engages a pin to inhibit removal while at level three.
 
I just had this fixed last week at the Dealer in Nanaimo. They only had to fix the actuator, rather than replace the whole charge port.
Cost was $250 for the part and $350 for labour.
 
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You could try pulling the emergency release cable a few times and see if that frees it up? It is a warning to all of us to try the fast charger every now and then, he travelled a long distance only to find he couldn't fast charge and had to run around town topping up at level two wherever he could, not a fun road trip! I do 99% of my charging at home and it could be a year before I fast charge.
 
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