New MINI App

nice, yeah - hit the same recently as well...

 

Thanks for sharing! Good to know this is there.

 

Is this a new vehicle? It’s in the MINI app as a demo.

 

Weird! My MA mentioned they were working on a BEV Countryman, but I assumed it would be a next-gen model.

 

Went to try that demo in the app of the Cooper SE ALL4 and went to the vehicle status then messages and it said engine oil OK, so I reckon that is the current plug-in Countryman. My dealer said the fully electric Countryman is coming 2023.

 

Not to hijacker the thread…

Do any of you have issues with the app failing to send commands to Ty our mini? Mine just spins and spins… then pops up saying it failed. Womp womp.


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Has anyone gotten signed up via the Owners Lounge website (ol.miniusa.com) without submitting their SSN? I have an account for My Garage (mygarage.miniusa.com) but the mobile app needs info from Mini Connect, & Mini Connect/Owners Lounge requires the SSN to create an(other) account, it seems insane to send an SSN when they don't need it.

 

Is anyone who picked up their SE in the past week or so having problems getting the code from the car to setup the app? I tried setting up at the dealer yesterday when I collected the car and the code didn’t appear. The sales manager said that it’s been taking anything for 15 minutes to an hour to come through so I left and came home with instructions to call him if it didn’t arrive. The code didn’t arrive. I tried again last night since the request and code is only active for 3 hours, but again nothing appeared on the car. I deleted the app from my phone (iPhone 13 pro max running iOS 15.2) and tried it again but it still didn’t work. The phone is connecting to the car as CarPlay is working perfectly so it must be a communication thing with the app. I called the dealer back this morning and told them it still hadn’t appeared and they’re looking into it to see what to do. They think plugging in their computer to it might send the code directly, but they need confirmation/ guidance from Mini before they do it. It’s not a big deal as I know they’ll fix it, it’s just a bit of an irritation. These apps really are crucial with EVs to manage charging, preconditioning etc.I know you can do it directly on the car but that’s not always convenient.

 

There are quite a few suggestions in this thread:

https://www.insideevsforum.com/community/index.php?threads/Newbie-MINI-app-question.12677/


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Thanks for that. I’d had a look through this thread already but it seems like the issue there is that commands sent by the OP via the app aren’t being received by the car. I can’t even get the car to pair with the app in the first place so I’m a step behind this. I will go try checking if the car has a data signal without my phone connected though. If it doesn’t then I can report it to Mini when they call me back by the end of the day.

Update: Just went to the car without my phone, which I’d also put in airplane mode in case it was able to still connect, and the weather service and news service on Mini Connected worked just fine so it seems the car has the required data connection. Hopefully that’ll mean it’s a silly software issue or something along those lines.

 

This is sounding more and more common, unfortunately. Quite a few people here and at least one on NAM with the same issue. Sounds infuriating.

 

It could be the dealer did not activate the car (something about the ESA). I’d reach out to your MA and ask if they activated the car? I had that issue at first (the car wouldn’t receive the security code). Once the ESA was activated, it automatically paired with my app. I also added the car to my garage around that same time so not sure which one actually did it.


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Thanks @DisgruntledSanta. What is the ESA? The sales manager for the dealership was investigating yesterday and confirmed that there had been a bulletin about the issue but not the fix. The car definitely has a data connection as I tried getting the news and weather without my phone being connected and it worked.

 

I think it is an Electronic Service Agreement? After they submitted it, I got an email from Mini Connected with the terms and conditions, and confirmation that I had been signed up to Mini Connected. I can DM you a copy of the email if you would like?


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I appreciate the offer but I have called Mini’s Connected Services line a couple of times today and they say the services are active and they tried to perform a service update at their end, which didn’t work straight away. They then told me it could take a couple of hours for the change made at their end to be pushed through to the car’s sim. I tried again a couple of hours later and still no code. I called them back and they said to give it 24 hours for the car to update or try driving to another location and then trying it! Given I tried it at the dealer and at home and neither worked, plus I can get news and weather updates on the car, the location isn’t the issue. I had connected services with similar functionality on my X6 and never had a problem. Similarly we have virtually the same app on my wife’s i3 and it works just fine. We don’t live out in the sticks with poor mobile reception so it must be an issue at their end. I explained I was told to give it 24 hours when I picked the car up on Sunday, then another 24 hours yesterday when the dealer allegedly tried something, so yet another 24 hours will have to elapse. If it doesn’t work I will have to wait until I have the V5 registration document and they’ll do it manually. Given the time of year I suspect it may be a while before I see the V5 as it’s delivered by post. It’s gone from a minor annoyance to a real pain in the ***. Not being able to monitor SOC remotely and to set preconditioning etc is disappointing. I know they’ll eventually get it working, it just takes the shine off getting the car a little.

 

Woof, yeah I know the feel. I picked mine up on a Friday, and it wasn’t until the following Tuesday that we got ours all worked out. A bit of a pain, and annoying!

Best of luck, keep us posted on what the eventual solution is!


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I had a similar issue when I got my SE. I ended up deleting the app, downloading it again, and that seemed to do the trick.

http://1revorg.org/mini.html

 

Tried that with no luck unfortunately.