Battery Recall for Canadian Kona Owners

Discussion in 'Hyundai Kona Electric' started by mcsquared, May 31, 2021.

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  1. Screenshot_20210928-132001.png
     
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  3. I went to the Hyundai Canada website, but could not find the path to the subject Service Bulletin. JIC I am not the only one, could you please post the actual link, and/or the steps to get to the bulletin? Not all of us are tech savvy with this stuff. Thanks. ......Rickker
     
  4. I just got a letter from Hyundai yesterday that says the same so maybe everyone else’s is still in the mail?


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  5. I should have clarified, my letter stated virtually the same info as before with the addition of the March 2022 notice. It also only mentions that if you haven’t heard from your dealer by the end of March ‘22 to call them to set up an appointment so nothing about actual supply or replacement dates.

    [​IMG]


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  6. It's a screenshot from this forum. Someone else posted it. I believe that TSBs are only available to/from dealers and repair shops.
     
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  8. GPM432

    GPM432 Active Member

    Well I got my $250.00 next the battery then the $850. slow process but it will happen when who knows but my Kona is alive and well.
     
    R P likes this.
  9. I got the stupid letter today about "March 2022". I guess we're all getting $850.
    I saw articles today about Bolt batteries already shipping. It seems that despite our recall being 8 months earlier than Chevy's we are actually second in line for batteries. Another great job, Hyundai.

    And do you notice that they don't even promise to complete it by then or even take responsibility for administering it? "Oh, if you haven't heard from us by March" call your dealer because, you know, it's none of our concern.
     
    XtsKonaTrooper likes this.
  10. GPM432

    GPM432 Active Member

    I just got the letter too WTF.... crazy..
     
  11. XtsKonaTrooper

    XtsKonaTrooper Active Member

    I feel for you guys, I suspected this all along , especially considering the production date of the replacement batteries. I'm glad I went on my letter writing campaign, cuz going thru winter at 80% is bs.
     
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  13. Hey, look on the bright side. The longer it takes to get your new battery, the longer you will be able to enjoy your wonderful Kona before it gets old. I am still waiting for mine. Actually let me rephrase that. I am waiting as long as I can for when I get my battery...
     
    ScubaSteve and John Lumsden like this.
  14. TD2021

    TD2021 New Member

    I have the Konda Electric Ultimate 2022, does this model have a battery recall?
     
  15. So my dealer called yesterday and said that I should come in for the "test" to determine whether I need a replacement. Further up this thread I shared my letter and the fact that when I called the dealer previously that they told me I was on the list for replacement and had no idea about the test mentioned in my letter. So who knows? I go in for the test on the 29th.

    In the meantime, I have developed the cards in spokes noise and noted that with the dealer. They knew all about it, surprisingly, and told me that there are several steps to go through to resolve depending on the parts affected. The first was to install brackets to take weight off the spline that attaches to the motor after they inspect for excessive wear on the affected parts. If that doesn't resolve it, they start looking at other known remedies.
     
    Wildeyed likes this.
  16. Question is... if the motor requires "brackets" to take the weight off the spline, why was it not included with the vehicle in the first place, like when it was manufactured. Is this something that will occur given time with all other vehicles without said "brackets":confused:
     
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  17. I got a feeling these "brackets" they are referring to are the motor mounts. That is what they are replacing on my car next week, I am doubtful if will help but then again maybe they have figured this out.
     
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  18. GPM432

    GPM432 Active Member

    RP that's the way I look at IT...... $250 Plus $850 Plus a new battery whenever that is a win for me but not others.
     
    R P likes this.
  19. KonaTom

    KonaTom Well-Known Member

    I had my battery replaced but still haven’t seen any gift card
     
  20. You need to go after your dealer. If he says the submission was sent in, then check with Roman at Hyundai Canada. It took me a couple of iterations, but I finally got it. Will have to the same with the $850 if it gets delayed.
     
  21. Yeah well, I’m sure they don’t use “technical” terms when talking to women. At least that’s been my experience. Most places I deal with that have to do with technical or engineering are generally blown away when I tell them I’m an executive leading an engineering and manufacturing team at a medical device development and engineering consulting company.

    So yeah, I’m sure he meant the motor mounts.

    Would love to hear if your “brackets “ helped.


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    BC-Doc and electriceddy like this.
  22. When they replaced the traction motor in mine they also did the motor mounts as well.


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    Kathryne likes this.
  23. No ... not yet ;-)

    I have a 2021 without a recall for the battery - LG figured out what was wrong and corrected it at the factories. You should check your VIN against recalls and don't rely on mail notifications.
    https://www.hyundaicanada.com/en/owners-section/recalls
     
    electriceddy likes this.

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