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Any interest in joining a class action against arrogant Hyundai Canada?

Discussion in 'Hyundai Kona Electric' started by George Davidson, Sep 26, 2021.

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  1. Sep 27, 2021 #21
    George Davidson

    George Davidson Active Member

    Mad in a good way. Good one. I will stick to it. The dealership is ok. It is Hyundai Canada that deserves to be treated.
     

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  2. Sep 27, 2021 #22
    George Davidson

    George Davidson Active Member

    Note: As of July, 2021, due to Parts Supply Issues, this recall is launched for a limited number of Kona EV Vehicles Only.

    Grrrrr.

    Really Hyundai Canada?

    You want me to wait from April 2021 till next year?
     
  3. Sep 27, 2021 #23
    George Davidson

    George Davidson Active Member

    Was on a phone with a lady from Customer Service (her name was Cathryn I believe). Was told they need to get in touch with my Dealership to get an update on when the replacement battery would be delivered. She explained the Customer Service department is not allowed to contact the Warranty Service department (though likely in the same building). The process stipulates it is the Dealership that needs to contact the Warranty Service department.

    What a wonderful company Hyundai Canada is.

    Before the call with Cathryn, I was on the phone with Roman. That call got interrupted just in the middle.

    It was kind of funny to hear the lady's surprise when talking odometer. "Did you really put 130,000 km on the car just in two yrs?" It nearly sounded like my car should not be driveable for that very reason. Not because of the battery.
     
    Last edited: Sep 27, 2021
  4. Sep 27, 2021 #24
    EVatLast

    EVatLast Active Member

    Van Island BC Canada
    Two words - Global News
    I don't know about AB but in Vancouver they do a segment called "Consumer Matters" where people in your situation can contact a news reporter and have they're situation investigated. Out here the success rate for a resolution is over 90% and I think you're story would get results quickly. HMC is getting enough bad publicity I doubt they want to add more to the pile (the steaming pile).
    We were told the replacements would be done by serial number, what they didn't tell us is that it would be "random" serial number. Our car is is Dec 2018 and all we've heard are crickets. The dealer says to talk to HMC - HCM says to talk with the dealer, the guy running this sh_t show should be fired.
     
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  5. Sep 27, 2021 #25
    George Davidson

    George Davidson Active Member

    Agreed with "the guy running this sh_t show should be fired". I would suggest considering the CEO of HMC, Mr. Don Romano.

    Random serial number? Sounds like magic performed by HMC.

    You are right. Definitely worth contacting a local TV.
     
    Last edited: Sep 27, 2021
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  6. Sep 27, 2021 #26
    George Davidson

    George Davidson Active Member

    While on the forum an advert showed for 2022 Kona FWD ICE at CAD 21,999.

    My 2019 Kona EV cost CAD 51,999.

    Exactly by CAD 30,000 more expensive.

    And I have not been able to drive it since April.

    I paid CAD 30,000 more for a car that is not driveable.

    Ridiculous.

    I am kind of getting sick from all that. :-(

    Is there anything about Hyundai Canada at all I could like?

    Hey you, the CEO of Hyundai Canada, Mr. Don Romano, do you care at all?
     
    Last edited: Sep 27, 2021
  7. Sep 27, 2021 #27
    Wildeyed

    Wildeyed Well-Known Member

    Eastern Ontario 2019 Ultimate
    I wrote him emails directly during the initial pre-order delivery delays. He never responded.
     
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  8. Sep 27, 2021 #28
    George Davidson

    George Davidson Active Member

    Thanks for your comment.

    I guess he is the "privileged one" who does not care about others. Only about himself and his profits.
     
    Last edited: Sep 27, 2021
  9. Sep 29, 2021 #29
    Fritz40

    Fritz40 New Member

    Are you sure that the problem is not your dealership that had not started the process with Hyundai Canada properly? Here in Quebec, many of the 2019 users that had their car on recall have been getting their batteries replaced already ..
     

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  10. Sep 29, 2021 #30
    JFree

    JFree Member

    Peekskill, NY
    I don’t live in Canada but I can sympathize with your plight. My 2019 Kona was bricked on May 9th. We’ve been fighting with Hyundai ever since. We finally got into a buyback and they made us an offer both to keep the car or buy it back. When the offer came in last week our car was still not fixed. But lo and behold got a call yesterday and they just put a battery in. We still plan to turn the car in as we’re fed up with Hyundai.

    Not sure if there is a Hyundai Canada as there is a Hyundai USA, but only way I was able to get movement was to call the Hyundai case management office but not dial the extension to our case manager and to wait for someone to answer. I then demanded to speak to a supervisor— took a lot of persistence and had to keep telling them not to transfer me to my case manager. Eventually got a supervisor—in August. It was only at that point I got movement on the car and demanded to be put into the buyback program. I did also get the sales manager at the dealer to call Hyundai as well to see what was up.

    So totally understand you situation and hope anything I mentioned might help.

    Btw. Keep your gas receipts as they are willing to reimburse you for those expenses.

    Good luck
     
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  11. Sep 29, 2021 #31
    Andy Murray

    Andy Murray New Member

    FWIW I am at least one potential customer for whom the negative publicity had an impact. I was ready to pull the trigger, figuring that the battery problems were a thing of the past. Then I read that other thread, and decided "not yet". Maybe it has been resolved, but the uncertainty, along with the treatment of customers like yourselves was enough to put me off. We live 3 hrs from a dealership, and are a 1 car family, so we don't want to deal with a bricked car. I agree that restarting the warranty would be a good move to help restore some faith. If the company is confident in the new battery, they should stand behind it. I wish you all the best with this.
     
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  12. Sep 29, 2021 #32
    DJP

    DJP Active Member

    https://www.cbc.ca/news/marketplace
     
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  13. Sep 29, 2021 #33
    Wildeyed

    Wildeyed Well-Known Member

    Eastern Ontario 2019 Ultimate
    How are we supposed to know if it's the dealer's fault? The process is a complete mystery to owners.
     
    George Davidson likes this.
  14. Sep 29, 2021 #34
    Konasu

    Konasu New Member

    Portland, OR
    I am surprised you are having such a horrible experience. I live in Oregon so don't deal with Hyundai Canada. I have a 2019 Kona. Within a month after signing paperwork to get a new battery, it was shipped to my dealer and ready to install. I was told that the lifetime warranty for the 2019 car was still in effect for the new battery both by the dealer and by 2 Hyundai Customer Service people on the phone. Best wishes to you.
     
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  15. Sep 29, 2021 #35
    George Davidson

    George Davidson Active Member

    Quick update.

    Got a voice mail from the dealership this afternoon. Battery replaced, car cleaned, and washed. Called back to verify. Confirmed. Going to pick it up tomorrow morning.

    Just a time coincidence?

    Will provide more details tomorrow.

    Asked about the warranty reset for the new battery. Nope.

    I think it is something we might be looking at. Together. It could be useful for most of us here in Canada.

    Basic logic says it is a new part. The warranty should start ticking from 0.
     
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  16. Sep 30, 2021 #36
    Esprit1st

    Esprit1st Well-Known Member

    2019 Hyundai Kona Ultimate, Roswell, NM
    Most definitely! And I heard that exact statement from many other owners (at least US owners).
     
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  17. Sep 30, 2021 #37
    George Davidson

    George Davidson Active Member

    Was ready to set for the dealership to pick up the Kona EV this morning. It is still morning.

    Got an idea to check the car on Bluelink app to check the state of charge while the car is still at the dealership.

    Around 8:20 it showed the car is charging, 60%, driving range 185 km, remaining charging time 5:20 hrs. That would be 308 km range at 100%.

    At 8:52 it showed 63%, range 195 km, remaining time 4:55 hrs. That would be 309 km range at 100%.

    At 9:15 it showed 65%, range 205 km, remaining time 4:30 hrs. That would be 315 km range at 100%.

    The outside temperature is 10 degrees.

    The calculated range 308-309-315 km at 100% is far from the advertised 415 km for Kona EV.

    I could not accept such a range for a new battery.

    Sigh.

    I am not sure how the car is calculating the driving range at this very moment.

    That can change once the car is started and driven.

    I do not know.

    I will keep posting here as this could be an interesting topic to follow.
     
    Last edited: Sep 30, 2021
  18. Sep 30, 2021 #38
    Wildeyed

    Wildeyed Well-Known Member

    Eastern Ontario 2019 Ultimate
    Sounds like they have it on a granny charger. Who knows what shenanigans have influenced the range calculations after sitting for so long and after the dealership doing God-knows-what to the software? Don't judge the new range until you get a few hundred km of real driving under your belt.
     
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  19. Sep 30, 2021 #39
    George Davidson

    George Davidson Active Member

    Thanks for your comment. I will let the car charge to 100% while still at the dealership and will request to have the range at 100% officially recorded on file.

    With the old battery, before the car got bricked, I was getting only 340 - 350 km range at 100% charge at nice outside temps. When it was around 0 it was some 300 km and deep-dived the lower the outside temp got.
     
    Last edited: Sep 30, 2021
  20. Sep 30, 2021 #40
    George Davidson

    George Davidson Active Member

    Does anybody has got personal experience with some tools/software on how to check the battery state of charge and its capacity yourselves, independently from Hyundai? To verify that the battery capacity is really 64 kWh as advertised by Hyundai. It is a new battery so its full capacity should be 64 kWh, right?
     
    Last edited: Sep 30, 2021
    electriceddy likes this.
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