I was told today because of recall 200, Hyundai wants buy back our cars

Thomas - Tom Walker said:
I talked with Hyundai North America when I heard about buybacks and was told to expect a call with a quote within a week. The call I received, though, told me the buyback program had ended and replacements were beginning. Also told me which dealership I should talk with. Sure enough, the dealership knew about it and I'll have the replacement installed shortly.
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Sorry to hear Hyundai is no longer offering buybacks.
I started the buyback process in August with a call to HNA for my leased 2019 Kona Ultimate,
Received a buyback offer September 13th.
Turned in my Kona over to a Sedgewick representative (3rd party company handling buybacks for Hyundai) on October 21st at the dealer (Capital Hyundai in San Jose CA)

In between all this I did have the battery replaced. That was actually the most stressful part as the dealer required my Kona to be dropped off there before they would put in an order for the battery.
This took one month from car drop off to battery installed.
I have read that some dealers were allowing owners to keep their cars till the battery arrived but the DGDG dealer group that Capital Hyundai was part of had a directive from the big boss not to allow that.
The dealer initially told me I would need to rent a car and that Hyundai would pay me back ($45/day max) after I submitted the bill.
As car rentals for a mid-size SUV were costing more then the daily rate I refused and demanded a loaner.
Dealer did come through with a bottom trim gas Kona, a poor cousin to the EV.

All in all it worked out, there was some frustration but over all the dealer was responsive to my concerns.




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Well this it, finally completed the buyback process today. I delayed it as long as possible hoping that the Ioniq 5 would be available before, but I am going to have to go back to ICE for a few months…
I was sad to see the car go, I enjoyed it very much !
 
My wife and I were down to 1 car for a couple of months after my buyback. It was a pain, but worked out in the end.
Mathieu said:
Well this it, finally completed the buyback process today. I delayed it as long as possible hoping that the Ioniq 5 would be available before, but I am going to have to go back to ICE for a few months…
I was sad to see the car go, I enjoyed it very much !
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Well, my car has been moved to the port of Los Angeles. It still has its original battery in it, unless they magically managed to keep the exact same SOC.
 
Corporate is ALLEGEDLY looking into this for me, but I can’t get a callback or reach the Case Manager. Anyone gotten a buyback for a purchased vehicle?


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HepKona said:
Corporate is ALLEGEDLY looking into this for me, but I can’t get a callback or reach the Case Manager. Anyone gotten a buyback for a purchased vehicle?


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I've been dealing with someone at corporate for months and received an official rejection of buyback request today. They're hiding behind state lemon laws. I made it quite clear that without a buyback I would never purchase another Hyundai again. And promptly cancelled my Ioniq 5 reservation. Still waiting on battery replacement as well.

Volvo is handling issues with the rollout of the XC-40 Recharge in a much better fashion by comparison (and that's not a ringing endorsement either). But Hyundai is really going out of its way to muck this up. I don't get the logic of screwing over and angering early tech adopters -- bought the first gen vehicle and all they've provided for a year of issues is a measly $250 gift card. We're young folks and will be buying lots of cars over the rest of my lifetime. Never another Hyundai (and I had purchased several in the past). Dumb decisions.
 
Stb105 said:
I've been dealing with someone at corporate for months and received an official rejection of buyback request today. They're hiding behind state lemon laws. I made it quite clear that without a buyback I would never purchase another Hyundai again. And promptly cancelled my Ioniq 5 reservation. Still waiting on battery replacement as well.

Volvo is handling issues with the rollout of the XC-40 Recharge in a much better fashion by comparison (and that's not a ringing endorsement either). But Hyundai is really going out of its way to muck this up. I don't get the logic of screwing over and angering early tech adopters -- bought the first gen vehicle and all they've provided for a year of issues is a measly $250 gift card. We're young folks and will be buying lots of cars over the rest of my lifetime. Never another Hyundai (and I had purchased several in the past). Dumb decisions.
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Sorry to hear that. I 100% agree with you. AND I’m shouting from every rooftop and to anyone who will listen to steer clear of this shitshow of a company.



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HepKona said:
Sorry to hear that. I 100% agree with you. AND I’m shouting from every rooftop and to anyone who will listen to steer clear of this shitshow of a company.



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Amen. In one of my emails, I had to cc some senior execs when they told me they were going to stop helping with the actual recall / order of the replacement battery and that I just had to deal with the dealership. After they had gotten in the middle already and called the dealer/mucked up the process. I was in the midst of issues where my normal dealership made me run through a bunch of hoops only to tell me at the end, "oops, we dont have the equipment to even do the replacement." Then I had to go to another dealership and repeat it all.

The dealers did NOT have nice things to say about corporate's handling of this entire issue.

I told them - I already have reserved an Ioniq 5 and want to even trade in the Kona for that. "no, we cant do that, it's a dealer issue." OK, fine, I'll never buy another Hyundai then. Your loss. I'll buy a more expensive car from someone else at this point just to spite Hyundai.
 
After my request for a repurchase of my 2019 Kona EV was denied, there was an option to use the BBB Auto Line Dispute program in order to resolve the dispute. Is there anyone out there that has any experience with the BBB Auto Line program?
 
HepKona said:
Corporate is ALLEGEDLY looking into this for me, but I can’t get a callback or reach the Case Manager. Anyone gotten a buyback for a purchased vehicle?


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Nope. My buy back request was denied. There was an offer of $800 as a gesture of customer satisfaction. Hopefully the battery will be replaced and all will be well. Aside from the battery problem I still think the Kona EV is an awesome car for the price.
 
Kona Man said:
Nope. My buy back request was denied. There was an offer of $800 as a gesture of customer satisfaction. Hopefully the battery will be replaced and all will be well. Aside from the battery problem I still think the Kona EV is an awesome car for the price.
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Have you noticed any issues with the car slipping in wet conditions? We have an original '19 and it seems to be getting worse lately. Wet leaves for instance had us sliding a bit. Get that it's not AWD but I'd think wet leaves wouldn't cause that much of a traction issue.
 
Stb105 said:
Have you noticed any issues with the car slipping in wet conditions? We have an original '19 and it seems to be getting worse lately. Wet leaves for instance had us sliding a bit. Get that it's not AWD but I'd think wet leaves wouldn't cause that much of a traction issue.
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That's a tire issue not a car issue. Maybe a driver issue.
 
Wildeyed said:
That's a tire issue not a car issue. Maybe a driver issue.
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If it's a tire issue, it was the case from day one, which is very possible. Have never had the issue with any other cars, AWD or not, in similar road conditions and the same exact driver. These are slow speeds we're talking about too.

Kind of a moot point as after the battery issue and how Hyundai has handled, we'll be moving to a different car once it's replaced.
 
Stb105 said:
If it's a tire issue, it was the case from day one, which is very possible. Have never had the issue with any other cars, AWD or not, in similar road conditions and the same exact driver. These are slow speeds we're talking about too.

Kind of a moot point as after the battery issue and how Hyundai has handled, we'll be moving to a different car once it's replaced.
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If you're driving the stock Nexens they are known to be a bit greasy.
 
Wildeyed said:
If you're driving the stock Nexens they are known to be a bit greasy.
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Thank you -- good to know in case we do keep! We haven't driven it a ton (10k miles since we bought in April 2019) so hasn't been a huge priority of mine but figured I'd ask.
 
I recently purchased a 2022 Kona EV and they came with the Nexens. I am looking at buying a 2022 ICE Kona N this week and I have noticed they come with nice looking Goodyears. Gotta think the Goodyears are a better tire than the Nexens, no? I read somewhere that the EV gets the Nexens because they are harder and will last longer?
 
Stb105 said:
Have you noticed any issues with the car slipping in wet conditions? We have an original '19 and it seems to be getting worse lately. Wet leaves for instance had us sliding a bit. Get that it's not AWD but I'd think wet leaves wouldn't cause that much of a traction issue.
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I've always noticed the slippage issue with the tires. Wet or not. Sometimes I thought "is it just because the car is lighter than others?" Kona EV=3715 lbs,
regular internal combustion Kona=2890 lbs, Tesla model 3 2019=3686 lbs. I think it is just the EV Kona stock tires are not that good holding on to the road.
 
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