Battery Recall for Canadian Kona Owners

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R P said:
Hey, look on the bright side. The longer it takes to get your new battery, the longer you will be able to enjoy your wonderful Kona before it gets old. I am still waiting for mine. Actually let me rephrase that. I am waiting as long as I can for when I get my battery...
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Got the bad news today. My dealer service manager called me to tell me my battery replacement is scheduled to be here this Thurs. Was hoping it would take longer, but I guess I can't refuse it. He said they would also arrange a loaner for me, and will call to confirm battery arrival. Probably get done at the end of this week, or next.

I have been happily fast charging my car to 80%. Now may have to be more careful, and maybe cut back my regular fast charging to 70%. I want this one to last a long time...
 
R P said:
Got the bad news today. My dealer service manager called me to tell me my battery replacement is scheduled to be here this Thurs. Was hoping it would take longer, but I guess I can't refuse it. He said they would also arrange a loaner for me, and will call to confirm battery arrival. Probably get done at the end of this week, or next.

I have been happily fast charging my car to 80%. Now may have to be more careful, and maybe cut back my regular fast charging to 70%. I want this one to last a long time...
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You can refuse it. Give it to the next person in line. I'm sure there will be no shortage of takers.
 
R P said:
Got the bad news today. My dealer service manager called me to tell me my battery replacement is scheduled to be here this Thurs. Was hoping it would take longer, but I guess I can't refuse it. He said they would also arrange a loaner for me, and will call to confirm battery arrival. Probably get done at the end of this week, or next.

I have been happily fast charging my car to 80%. Now may have to be more careful, and maybe cut back my regular fast charging to 70%. I want this one to last a long time...
Click to expand...
Well it was only a matter of time! Since my battery replacement, out of an abundance of caution, I have limited AC charging to 90%, and let the public fast chargers stop at 80%. If this bad news continues you will be shelling out $$ for kWhs next! Happy driving with the new battery.
 
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John Lumsden said:
Well it was only a matter of time! Since my battery replacement, out of an abundance of caution, I have limited AC charging to 90%, and let the public fast chargers stop at 80%. If this bad news continues you will be shelling out $$ for kWhs next! Happy driving with the new battery.
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Not a bad decision. Only so much density in our "Gen 1" LG 150 kWh/kg cells. No sense in pushing the limit.
I have not yet to charged over 85% (AC or DC) after one year of ownership.
If one can make that work, why not extend the life / cycle duration ;)
 
I have an update. As a reminder, I got my battery replaced on August 2nd, and got the initial letter for the 250$ gift card on August 12th. I chose a physical card, which took about 2 weeks to get to me.

Well, on October 8th, I got the email for the second gift card, in the amount of 315$. That's the sad part about getting my battery replaced early: the amount of this card is lower, I'm not getting the 850$ that some of you will be getting eventually. I again chose a physical card, and I am now waiting for it in the mail. So you should keep your hopes up: both cards exist!

For those bugging their dealers... I called my dealer at the beginning of October to inquire about the second card. They told me that the request was already in and that I would receive it shortly. Then I did receive it a few days later. I have no reason to believe that they entered the request at that time and that I got the card thanks to this particular call... but that MIGHT be the case. It sounded like the person was truthful and that the request was already in. YMMV.
 
Pcph said:
I have an update. As a reminder, I got my battery replaced on August 2nd, and got the initial letter for the 250$ gift card on August 12th. I chose a physical card, which took about 2 weeks to get to me.

Well, on October 8th, I got the email for the second gift card, in the amount of 315$. That's the sad part about getting my battery replaced early: the amount of this card is lower, I'm not getting the 850$ that some of you will be getting eventually. I again chose a physical card, and I am now waiting for it in the mail. So you should keep your hopes up: both cards exist!

For those bugging their dealers... I called my dealer at the beginning of October to inquire about the second card. They told me that the request was already in and that I would receive it shortly. Then I did receive it a few days later. I have no reason to believe that they entered the request at that time and that I got the card thanks to this particular call... but that MIGHT be the case. It sounded like the person was truthful and that the request was already in. YMMV.
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Great to here this things are finally rolling I'm waiting for as long as I can to get the maximum amount..
 
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I brought my Kona in recently after having the charge limit reduced to 80% back in April. They did 11D043 (first step of two I believe) and said I needed a new battery (which I was expecting due to the letters but have seen mention of 2019's not needing it). The summary was "BATTERY SYSTEM ASSEMBLY NEEDS REPLACE AS PER GDS TEST. REQUIRE PWA WITH HYTAC TECHLINE FOR APPROVAL"

Some of you probably know these terms but I didn't so looked them up and included them here for anyone interested.
GDS test is the dealer diagnostic (https://aviondemand.com/shop/tools/hyundai-gds/)
PWA is the pre-approval with Hyundai for the replacement (https://docs.oracle.com/cd/E14004_01/books/AutoDlrSIS/AutoDlrSISWarranty15.html#wp1035299)

My MY2019 has a build date April 3, 2019 (Battery Date of 2019/04/02).
 
dan17 said:
I brought my Kona in recently after having the charge limit reduced to 80% back in April. They did 11D043 (first step of two I believe) and said I needed a new battery (which I was expecting due to the letters but have seen mention of 2019's not needing it). The summary was "BATTERY SYSTEM ASSEMBLY NEEDS REPLACE AS PER GDS TEST. REQUIRE PWA WITH HYTAC TECHLINE FOR APPROVAL"

Some of you probably know these terms but I didn't so looked them up and included them here for anyone interested.
GDS test is the dealer diagnostic (https://aviondemand.com/shop/tools/hyundai-gds/)
PWA is the pre-approval with Hyundai for the replacement (https://docs.oracle.com/cd/E14004_01/books/AutoDlrSIS/AutoDlrSISWarranty15.html#wp1035299)

My MY2019 has a build date April 3, 2019 (Battery Date of 2019/04/02).
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Thanks for the deciphering those acronyms, hopefully the approval goes through without any hitches and within reasonable timeframe replacement pack is provided. (plus the additional $850 cash);)
 
Wildeyed said:
Looks like you're only counting business days. It's 121 days from June 1st to yesterday. 121x 5= $605. Weekends with a crippled car count just as much as business days.
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Did they mention starting fresh with the battery warranty - to 8 years or 160,000 k? The Chevy Bolt owners received notice that they would be getting a new warranty with their new battery.
 
Hyundai Toronto has had my Kona EV 2019 since late August. I scheduled the battery recall myself online, but when I brought it in, they weren't ready. It took them a day or so to verify the battery pack was one of the dodgy ones (it was), and they arranged a rental for me. Every week I ping the dealership for an update, and the last one (October 10, 2021) said they estimated "3-4 weeks" for the new battery to arrive. So, they have had my vehicle for two months and we are no closer to even starting the work. (Meanwhile I have to pay for street parking because my street parking pass is in my Kona).
Where is the documentation about $200 gift certificate? I have not seen this.
 
Why did they keep your car? You drove it it of your own accord. Why didn't you drive away with it too?

If you're referring to the $250 gift card you can find information about it in the Canadian Gift Card thread.
 
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Green Tech Nerd said:
Hyundai Toronto has had my Kona EV 2019 since late August. I scheduled the battery recall myself online, but when I brought it in, they weren't ready. It took them a day or so to verify the battery pack was one of the dodgy ones (it was), and they arranged a rental for me. Every week I ping the dealership for an update, and the last one (October 10, 2021) said they estimated "3-4 weeks" for the new battery to arrive. So, they have had my vehicle for two months and we are no closer to even starting the work. (Meanwhile I have to pay for street parking because my street parking pass is in my Kona).
Where is the documentation about $200 gift certificate? I have not seen this.
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This doesn't make sense. The remedy is to limit charging to 80% until battery replacement can be done. You should be able to continue to drive your car with the charge limit unless it has somehow been bricked?
 
Wildeyed said:
Why did they keep your car? You drove it it of your own accord. Why didn't you drive away with it too?
I had booked the car to get the work done, and dropped the car at the dealer while I travelled for a few weeks. They said they would check the serial # on the battery pack while I was gone, and if it was one of the affected ones, order the parts. When I returned, they said the parts hadn't arrived but covered a rental for me, which I'm still driving. Then days turned into weeks. Since posting to this thread, the car was trucked to Hyundai Canada, and it looks like the work has been completed. My Bluelink app is showing the car is 100% charged.

If you're referring to the $250 gift card you can find information about it in the Canadian Gift Card thread.
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If you've got a link, that would be great. The Search features of this site got me nowhere close.
 
Kathryne said:
This doesn't make sense. The remedy is to limit charging to 80% until battery replacement can be done. You should be able to continue to drive your car with the charge limit unless it has somehow been bricked?
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I'm guessing it's a liability thing? Once they check the serial number on the battery pack and see it's affected, they can't let you take it back until it's fixed? The recall also says to avoid charging near residential buildings". My urban lot means my car is about 18 inches from my back door when it's charging.
 
Green Tech Nerd said:
If you've got a link, that would be great. The Search features of this site got me nowhere close.
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Here is a good post showing the criteria (although it was posted in the $200 gift card U.S. thread):
https://www.insideevsforum.com/community/index.php?threads/200-gift-card.10810/#post-128483
not to be confused with this one from Canada for $250:
https://www.insideevsforum.com/comm...eir-250-from-hyundai.11103/page-2#post-139070
Thanks to @apu for both those posts.
Hope that helps.
 
Green Tech Nerd said:
I'm guessing it's a liability thing? Once they check the serial number on the battery pack and see it's affected, they can't let you take it back until it's fixed? The recall also says to avoid charging near residential buildings". My urban lot means my car is about 18 inches from my back door when it's charging.
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That just seems so different from everyone else's experience here who have been driving and charging to 80% after battery recall while waiting for their confirmed replacement.
 
Just had a look at the Hyundai recall site, looks like they cleared my battery recall as completed after the most recent service visit (GDS-software cathode inspection), so despite what my service advisor said(not surprising) it looks like no battery replacement on my end. No sign of $250 card, hmm more of the usual Hyundai runaround/outstanding communication. Well the upside is that I don't have this recall label hanging over the car.
 
R P said:
Got the bad news today. My dealer service manager called me to tell me my battery replacement is scheduled to be here this Thurs. Was hoping it would take longer, but I guess I can't refuse it. He said they would also arrange a loaner for me, and will call to confirm battery arrival. Probably get done at the end of this week, or next.

I have been happily fast charging my car to 80%. Now may have to be more careful, and maybe cut back my regular fast charging to 70%. I want this one to last a long time...
Click to expand...
Taking my car in tomorrow morning to have the battery replaced. Will only take one day, but they are still giving me a loaner car. Hope all goes well.
 
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