what dealership in CT is this? We bought a Kona in April 19 from Stamford and haven’t heard a peep on the recall since the appointment in April where they set the level to 80 percent. We’ve been going to Balise in Fairfield for all of these appointments. I sent a message into Hyundai tonight.
I was told today because of recall 200, Hyundai wants buy back our cars
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what dealership in CT is this? We bought a Kona in April 19 from Stamford and haven’t heard a peep on the recall since the appointment in April where they set the level to 80 percent. We’ve been going to Balise in Fairfield for all of these appointments. I sent a message into Hyundai tonight.
FWIW, it seems all comms come from the mothership, so reaching out to them is the right call. I took mine in about 14 days ago. Seven days later I got this from the company:
"Thank you for bringing your EV vehicle in to the dealership for the recommended reduction in “Max Battery %” and inspection associated with Recall 200. Please accept my sincere apologies for the inconvenience of reducing your maximum battery charge level. Hyundai is currently making preparations to implement the recall remedy. You will receive a notification letter when the remedy is available.
Since you have already completed the max battery charge reduction, there is nothing further that you need to do at this time. You can park your car normally and charge up to 80%. If the Malfunction Indicator Light is illuminated in your vehicle, you should seek service at your Hyundai dealership as soon as possible.
Director, Customer Experience
Hyundai Motor America "
ericy
Well-Known Member
The thing that is weird about this is that when my Kona was bought back last Dec, they didn't use Sedgwick at all - it was a different company called Morley.
2019KonaEVUlt
New Member
They are truly horrible to deal with and I have to often remind myself that they are only human and likely caught up in some convoluted process that they have no control over. I just think it would help if they could be more clear/transparent about the process. In addition to not ever answering their phone or returning voicemails/emails in a timely manner, they can't seem to stick to a timeline. My case was opened with Hyundai 14 weeks ago. I was transferred to Sedgwick just under 13 weeks ago. I finally received and immediately returned my offer/acceptance (including the notarized form) on 7/1. I still have not heard from anyone regarding coordinating the drop-off of my Kona and collection of my buyback check. It took 2 emails last week to get a response essentially telling me I "should" hear from someone this week.
Esprit1st
Well-Known Member
Strangely different than my experience. They followed up on everything within a couple days. Actually too fast for me since I have a strange work schedule that doesn't allow me to to easily work on getting them the info they need during my work week. So I had to tell them I'll get back to them with the info in a few days.
Chris Alemany
Active Member
Update on our battery replacement.
Background: I had pushed Hyundai Canada for a buyback but relented when they offered a loaner until my battery was replaced.
They then rescinded that offer when they determined I could get my battery replaced “in July” before I returned to work in August.
My replacement was scheduled for this week. I got a confirmation text from my dealer service dept on Friday.
So I showed up at 11AM on Monday morning to hand over my car. “I’m here for my battery replacement”. The fellow (not the good guy) behind the counter looked back with a blank stare and said “for your key fob?”.
I knew immediately where this was going…
“I left at least 4 messages to let you know your service had to be delayed” (I have no missed calls or voicemail on my phone)
“So you’re number 4 in line for a replacement. Unfortunately, we have not received any batteries. And since you are number 4 and we are doing one per week, it will probably be at least 4-5 weeks before you get in…”
So there you go.
Now, I have no love for the fellow I dealt with, he’s rubbed my wife and I the wrong way before, but what this also feels like is Hyundai Canada leaving their dealerships high and dry… and also misleading their customers like me with promises that they do not need any kind of compensation while they wait for a replacement because the replacements are “coming real soon now”. Also no $250 yet either.
We are back to end of August or September before our battery is replaced.
I’ll let you know what HC says when I give them a call about their performance so far.
Sent from my iPad using Inside EVs
Background: I had pushed Hyundai Canada for a buyback but relented when they offered a loaner until my battery was replaced.
They then rescinded that offer when they determined I could get my battery replaced “in July” before I returned to work in August.
My replacement was scheduled for this week. I got a confirmation text from my dealer service dept on Friday.
So I showed up at 11AM on Monday morning to hand over my car. “I’m here for my battery replacement”. The fellow (not the good guy) behind the counter looked back with a blank stare and said “for your key fob?”.
I knew immediately where this was going…
“I left at least 4 messages to let you know your service had to be delayed” (I have no missed calls or voicemail on my phone)
“So you’re number 4 in line for a replacement. Unfortunately, we have not received any batteries. And since you are number 4 and we are doing one per week, it will probably be at least 4-5 weeks before you get in…”
So there you go.
Now, I have no love for the fellow I dealt with, he’s rubbed my wife and I the wrong way before, but what this also feels like is Hyundai Canada leaving their dealerships high and dry… and also misleading their customers like me with promises that they do not need any kind of compensation while they wait for a replacement because the replacements are “coming real soon now”. Also no $250 yet either.
We are back to end of August or September before our battery is replaced.
I’ll let you know what HC says when I give them a call about their performance so far.
Sent from my iPad using Inside EVs
Addison Chappell
New Member
I dropped mine off 2 weeks ago and not a peep from the dealer. I'm in NY. Apparently, I'm the first owner in my area to get a battery replacement so until them I'm in limbo. Started the buyback process as well. At least 10 business days until you get a callback to start the process.
Wildeyed
Well-Known Member
Any idea why you are #4?
Chris Alemany
Active Member
No idea. Not entirely convinced I am that number or that there is a number.
Sent from my iPad using Inside EVs
Wildeyed
Well-Known Member
I get ya.
My buyback is now complete: check in hand, no more car.
Timeline:
2021-05-25 -- Spoke with someone at Hyundai of America to request a buyback
2021-05-28 — Spoke with someone at Hyundai of America who was forwarding my info to Sedgwick
2021-06-03 -- Spoke with someone at Sedgwick who requested documents (registration, sales contract, title)
2021-06-08 -- Sedgwick confirmed receipt of the documents
2021-06-25 -- Sedgwick sent offer letter for me to sign.
2021-06-25 -- Sent signed offer letter back to Sedgwick
2021-06-28 -- Sent signed offer letter back to Sedgwick
2021-06-28 -- Sedgwick sent SAR form to be notarized
2021-06-28 -- Sent Notarized SAR form back to Sedgwick
2021-07-20 -- Scheduled car hand-over -- had to be postponed due to a family issue
2021-07-29 -- Handed car over at local dealership. Have check in hand.
YMMV.
Looking forward to my next EV, just not sure what it will be yet.
Timeline:
2021-05-25 -- Spoke with someone at Hyundai of America to request a buyback
2021-05-28 — Spoke with someone at Hyundai of America who was forwarding my info to Sedgwick
2021-06-03 -- Spoke with someone at Sedgwick who requested documents (registration, sales contract, title)
2021-06-08 -- Sedgwick confirmed receipt of the documents
2021-06-25 -- Sedgwick sent offer letter for me to sign.
2021-06-25 -- Sent signed offer letter back to Sedgwick
2021-06-28 -- Sent signed offer letter back to Sedgwick
2021-06-28 -- Sedgwick sent SAR form to be notarized
2021-06-28 -- Sent Notarized SAR form back to Sedgwick
2021-07-20 -- Scheduled car hand-over -- had to be postponed due to a family issue
2021-07-29 -- Handed car over at local dealership. Have check in hand.
YMMV.
Looking forward to my next EV, just not sure what it will be yet.
JedK
Member
Maybe this has already been discussed (There are a lot of posts in this thread).
I lease my 2019 Kona EV.
The dealer keeps blowing me off about this recall.
Now I'm thinking of asking for my lease to continue with a new car. Do you guys think that is reasonable?
Since it's not a buy back issue, I think this would be easier for the dealer.
Thanks,
Jed K
I lease my 2019 Kona EV.
The dealer keeps blowing me off about this recall.
Now I'm thinking of asking for my lease to continue with a new car. Do you guys think that is reasonable?
Since it's not a buy back issue, I think this would be easier for the dealer.
Thanks,
Jed K
Grats - I am jealous, they told me that mine has no problem, so they won’t buy ack or replace the battery. On one hand I want to be happy that there isn’t a problem, but I have received so much conflicting information I don’t trust them anymore.
Addison Chappell
New Member
I think even with a lease, it can be considered a buy-back issue. They can buy you out of your current lease and refund some $$ as you presumably put some cash down at the beginning of the lease (or had a trade-in). I'm in the same situation and the sales rep I talked to said that they cannot just switch you to a '21... you would need to be fully out of the old lease and then just lease the new vehicle with new terms using whatever settlement they provide. You might (or might not) get a better deal on a newer car. sucks to have to go through that whole rigmarole again...
Jamas
Active Member
Stamford
Also, I did receive an additional recall notice in the mail about bringing the car in for the Recall 200 resolution. Since I was close to completing the buyback, I didn't bother.
styx66
New Member
I signed my offer 7/15 and Sedgwick says a check was requested 7/21, but so far crickets. What i didn't have is this SAR form - what was that? Could that be something missing that Sedgwick forgot?
I have a lease payment due in mere days and Hyundai Financial best they can do is say there's a 10 day grace period and just wait it out... I dont want to damage my credit.
I also sent my notarized form on 7/15. I was told Sedgwick would get a check by today - I didn’t hear anything and will follow up with the tomorrow to get an update.
They have consistently missed their own deadlines so I’m sure they will just say another week.
styx66
New Member
I'm rather concerned about this notarization that everyone seems to have had to do. They did not ask that of me. I simply signed, scanned, and returned the offer via email. I am now concerned something was missed and I will somehow be disqualified or miss the opportunity. Already got a replacement car lined up and other plans for that sorely needed money.
Did they confirm receipt of the signed offer? They missed my first email and luckily followed up 3 days later asking where it was. I was like… I sent it but here it is again!
I have found it helpful to ask them when I should expect the next step and to then follow up when the deadline is missed. Id recommend reaching out and asking for a timeline.