It's possible that there are date-limited cars eligible for the buybacks. 2019s seem to be covered some 2020s do not. That might be the "rejection" you're hearing about?Just saw on another topic that a US Kona owner’s buyback request was rejected. I just initiated my buyback; hope this is not their new response. Maybe too many folks are requesting buybacks and they were hoping for sheep.
Where did you see this? I just searched the entire forum and found nothing. Is it a different site?Just saw on another topic that a US Kona owner’s buyback request was rejected. I just initiated my buyback; hope this is not their new response. Maybe too many folks are requesting buybacks and they were hoping for sheep.
Now I can’t find it.It was definitely this site. I am not on any other forum. I looked everywhere. When I find it I will post it.Where did you see this? I just searched the entire forum and found nothing. Is it a different site?
I have little hope that they will make me a decent offer on mine. As I already ordered my Y, I'm not interested in another Hyundai.. I personally really have no issue with the way Hyundai is handling the recall.. My main reason why I'm getting rid of the Kona is not really related to the car or the recall but because it's getting too small for my family for road trips.. Adding to that, is the lack of range with 80% charge limit makes it impossible for me to drive the car to our summer vacation destination.. The reason why I opened a buy back case is mostly due to the reduced value because of the open recall. Tesla wouldn't even consider it as trade.. Resale value is super low because of the open recall.. This is my main issue.
The Kona serves my needs perfectly and is a joy to drive. Best car I ever owned from a driving experience perspective. When Hyundai customer service told me they will not be replacing the battery, my heart sank. So, what's our options? Right now I only see two: (1) Live with the 80% max charge and accept a significant hit to the car's value, or (2) buy back. I'd be willing to consider a swap with a 2021 model, but I don't think that option is on the table.
Regarding Tesla, do you plan on installing a Tesla-specific charger at home, or will you continue to use your portable J1772 charger with the Tesla adapter?
A buyback and a trade- in are two very different things. The recall is immaterial to buyback value and catastrophic to trade-in value.Were you able to trade in your Kona? I am considering the Y but Tesla informed me that they cannot take my Kona EV as a trade in because of the battery recall. Which means, my Kona has 0 value as a trade in.
I am interested in the Y because of its greater mileage per charge, quick charge and Tesla's universe of charging stations. We could even get it charged in Forks, Washington! There are no charging stations for the Kona anywhere on the Washington peninsula beyond Port Angeles.
I would appreciate the phone number for Hyundai US so I can determine if Hyundai will buy back my vehicle. My local dealership is asking for photos of my vehicle before they'll tell me how much they'll offer me. How do I know how much the price is reduced due to the recall?
Tesla would not accept it as trade due to open recall. That's why I'm going with the buyback. Carvana offered $20300 or so..Were you able to trade in your Kona? I am considering the Y but Tesla informed me that they cannot take my Kona EV as a trade in because of the battery recall. Which means, my Kona has 0 value as a trade in.
I am interested in the Y because of its greater mileage per charge, quick charge and Tesla's universe of charging stations. We could even get it charged in Forks, Washington! There are no charging stations for the Kona anywhere on the Washington peninsula beyond Port Angeles.
I would appreciate the phone number for Hyundai US so I can determine if Hyundai will buy back my vehicle. My local dealership is asking for photos of my vehicle before they'll tell me how much they'll offer me. How do I know how much the price is reduced due to the recall?
1. No, they just told me they aren't aware of any plans Hyundai has to replace any batteries in the US at this time. I guess we can ask, but I doubt they'll tell us because it's probably something like "we really want to get people out of that 'lifetime' battery warranty" or "the US is so litigious we decided it would be more cost effective to just buy the cars back at this point".
2. That's funny because I actually said to the woman at Sedgwick today "I mean if I bought Weather Tech floor mats I could just remove those and sell them, but this is a vinyl wrap that is attached to the car, I can't just take it off and sell it to someone else".
3. Sure, np. It's 800-215-6230 just keep in mind until you start the process with Hyundai I doubt they'll talk to you. In my case they had my name in the system and my car and vin but were awaiting formal paperwork from Hyundai. The Hyundai corporate numbers are: 844-462-5557 and 833-462-8722, the first number is best to start with, but once you have an open case and a person assigned with an extension, the 2nd number is better b/c it'll let you bypass waiting and enter the extension of the exact person handling your case.
I'm in a similar situation - purchased in Oregon, because they weren't sold in Washington at the time, licensed in Washington.Mattsburgh, I bought my Kona from a MD dealer but live in OR. Which lemon law is applicable: MD or OR?
Got my Kona replacement today.. Siill will have the Kona for a few more days...View attachment 12119 View attachment 12120 View attachment 12121 View attachment 12122
The answer is they want you to just quietly go away.I'm a bit frustrated with the lack of information on what Hyundai is going to be doing in the USA. They haven't formally said they were planning on buying back our cars or replacing the batteries. I'd just like to know one way or the other of what they want us to do.
Does anyone know if legally, they can actually keep our cars at 80% forever without any other type of resolution?
I'm a bit frustrated with the lack of information on what Hyundai is going to be doing in the USA. They haven't formally said they were planning on buying back our cars or replacing the batteries. I'd just like to know one way or the other of what they want us to do.
Does anyone know if legally, they can actually keep our cars at 80% forever without any other type of resolution?
I just filed a complain with the NHTSA. I don't think Hyundai will be able to hide for long.Just saw on another topic that a US Kona owner’s buyback request was rejected. I just initiated my buyback; hope this is not their new response. Maybe too many folks are requesting buybacks and they were hoping for sheep.
Exactly! If the NHTSA gets a few thousand complaints they will come down on Hyundai like a ton of bricks. The recall was considered to be serious by the NHTSA. When I spoke with them they indicated they would absolutely be contacting Hyundai to follow up on the delay. They agreed that no follow-up from Hyundai 11 weeks after sending out recall letters (at that time) was too long for a fire hazard involving batteries. The more people that file complaints, the better the chances that Hyundai will be forced to respond.I just filed a complain with the NHTSA. I don't think Hyundai will be able to hide for long.
I am a big believer in filing NHTSA complaints. It'll take maybe five minutes; start here.Exactly! If the NHTSA gets a few thousand complaints they will come down on Hyundai like a ton of bricks.I just filed a complain with the NHTSA. I don't think Hyundai will be able to hide for long.
Just filed a complaint. Thanks for the info.Exactly! If the NHTSA gets a few thousand complaints they will come down on Hyundai like a ton of bricks. The recall was considered to be serious by the NHTSA. When I spoke with them they indicated they would absolutely be contacting Hyundai to follow up on the delay. They agreed that no follow-up from Hyundai 11 weeks after sending out recall letters (at that time) was too long for a fire hazard involving batteries. The more people that file complaints, the better the chances that Hyundai will be forced to respond.
4/20: Reached out to Hyundai Consumer Affairs (USA)
4/21: Received email response stating someone would be in touch with me in 3-5 business days
4/27: Received call from Hyundai Consumer Affairs Representative who almost immediately offered a buyback
4/27: Received buyback offer letter just after talking with representative. Said letter explained that I would hear from the Auto Solutions Team at Sedgewick within 5-10 business days and that I should have a copy lease/sales agreement, a payoff quote from the leinholder, a copy of my registration, and a copy of all payments made
5/7: Received email from Sedgewick notifying me that I should send over the paperwork (which I did right away). From that point they told me to expect to receive my buyback offer within 7-10 business days (5/19-5/21)
5/20: Emailed Sedgewick to ask if I should expect to receive the buyback by the following day (10 business days from date I sent over paperwork)
5/20: Received a response stating that even though I sent the payoff as requested, Hyundai Finance payoffs must be received from Hyundai directly and Hyundai just sent this to them earlier in the day (9 business days after I sent other paperwork). At this point I was told the buyback offer calculation would take up to an additional 3 business days (no later than 5/25) and then it goes to Hyundai for final approval and back to me for approval. The rep also mentioned that my lease contract was not fully legible in all fields which was concerning since my car was broken into last year and one of the things they took was this paperwork - all we have to go off of is the dealer provided copy of the contract which is very faint.
5/25: Reached out in the afternoon to verify if the calculation was completed and sent to Hyundai for approval
5/25: Received a response stating they were still working on it (asked if the contract was causing delays - received no clarification/response)
5/27: Emailed asking for an update
5/27: Received response stating "as soon as we know anything new on your case we will let you know" with no clarification that the calculation was completed or where things stand (at this point I just resign myself to waiting until after the holiday weekend)
6/1: Called and emailed again and the 2 people I had been working with were both on vacation and were due to return today, 6/2
6/2: Called again and only get voicemail.
6/2: Received email response stating they have submitted the calculations to Hyundai for approval and once they have the buyback offer they will send to me (no clue when this will be, but they did say they are processing many offers and have to do them in the order they are received so I guess I need to be more patient)