navguy12
Well-Known Member
Didn't miss this s*** when I bought my TM3.
Painfully lived through this s*** when my wife bought her 2021 Kona EV.
Dealership model (as currently constructed) is living on borrowed time.
I was told today because of recall 200, Hyundai wants buy back our cars
- Thread starter Mattsburgh
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- recall 200
Painfully lived through this s*** when my wife bought her 2021 Kona EV.
Dealership model (as currently constructed) is living on borrowed time.
Toolworker
Well-Known Member
You can trust some dealers.
The last three cars I bought, the Costco online process connected me with a dealership that had their relationship with Costco to maintain. Once I wound up with a better price elsewhere. But in each case I got a good agreed price, visited the dealer for the first time and drove off in my new car with no surprises.
I will use any convenient dealer for a test drive. That gets them first shot at proving they are trustworthy. None of them ever have.
Apologies for wandering OT.
Mattsburgh
Active Member
Was out of town and of course Sedgwick called me like 20 minutes after I left home on Friday (ironically I was of course driving my Kona). Anyway, if anyone is starting the process and wants to get a feel for how long everything takes, here is my experience so far:
Quick summary of time line
That's where I'm at (well except that I sent all my paperwork to Sedgwick today)
So, in summary:
I opened the case with Corporate. 2 (business) days later Corporate called me. 2 days after that Corporate called me and said I'm eligible for buyback and everything is being handed off to Sedgwick. 8 days later Sedgwick contacted me and said they had formal approval from Hyundai to proceed and asked me to send them my receipts, which I've now done. So I'm waiting on Sedgwick again at this point. So far so good.
Quick summary of time line
- 5/7 contacted Hyundai Corporate and mentioned my issues with their lack of a remedy. They opened a case.
- 5/11 Corporate Hyundai called me and I again went over my complaint. She then asked if buyback was something I'd consider, I said yes, she said get the P29 and we'll be able to proceed. I said I already have an appointment for that on 5/12, they said good.
- 5/12 Got the P29 update (and all others)
- 5/13 Hyundai corporate followed up with me (she called me, as she said she would when we talked on 5/11) and confirmed now everything I needed to do for this step was complete, my car is eligible for buy back, she emailed me a formal letter saying they want to buy the car back, and she told me she was forwarding all paperwork to Sedgwick. She said I wouldn't hear from them for 1-2 weeks.
- 5/14 I received the $200 gift card from Hyundai for applying the P29 update on 5/12
- 5/19 I called Sedgwick to rattle a few chains. Was told I'm in the system but they do not have all paperwork from Hyundai yet. They said once they receive all paperwork they're required to call me within 24 hours.
- 5/21 Sedgwick called me, the person who is now handling my case is who called, he gave me the run down on how it'll work and told me to send him the title, registration, etc. He said the entire process should take 4-5 weeks. Once he has all the papers, he hands off to a different team at Sedgwick, they come up with a value/offer, and go to Hyundai for approval. If Hyundai approves, Hyundai makes a formal offer to me at that point. If I accept, Sedgwick coordinates me meeting a transfer agent at a dealership to turn over the vehicle.
That's where I'm at (well except that I sent all my paperwork to Sedgwick today)
So, in summary:
I opened the case with Corporate. 2 (business) days later Corporate called me. 2 days after that Corporate called me and said I'm eligible for buyback and everything is being handed off to Sedgwick. 8 days later Sedgwick contacted me and said they had formal approval from Hyundai to proceed and asked me to send them my receipts, which I've now done. So I'm waiting on Sedgwick again at this point. So far so good.
FloridaSun
Well-Known Member
I'm still waiting to hear from Sedgwick.. May still take a week until they will contact me.. What I've read is that they will calculate buyback amount based on state lemon law.. I wonder what state's lemon law they will use in my case.. I bought in Maryland and live in Florida.. Neither Lemon law really applies to me as Maryland Lemon Law only applies to cars registered in Maryland and Florida law applies only to cars BOUGHT in Florida.. So, neither of those apply.. Hopefully, they will go by Florida lemon law..
Maybe they will apply both and reimburse double
FloridaSun
Well-Known Member
Maybe they'll apply neither and tell me that I'm not covered under Lemon Law...Maybe they will apply both and reimburse double
Really hope those who purchased these gets the battery replaced or buyback, one of the main advantages of BEV is supposed to be better reliability especially since less parts than ICE vehicle.
How Hyundai treats their customers will affect repeat business as well as deter people from purchasing if they see other customers not taken care of.
Dan
FloridaSun
Well-Known Member
Other than the lack of support with the IRS issue, I have only had good experience with Hyundai.. My local dealer is fantastic and the car has been 100% problem free other than the issue with the LG battery which is of course not even made by Hyundai. I don't think that they could have handled the situation any different.
Having a good dealer can make all the difference , great your dealer has been fantastic.
Dan
Toolworker
Well-Known Member
How much for a battery?
As discussed above, the specific price is likely to differ from state to state depending on their lemon law, if they have one. (So please consider adding your location to your profile, so we can be of more help.)
It will be interesting to see if Hyundai is nicer than required, or if they try to lowball. If they offered less than California requires, it might be a tough call whether to accept or go through the state arbitration process. In some states, would you have to sue?
Mattsburgh
Active Member
I'm not covered either. The key here is they're not replacing it under the lemon laws they're just using the lemon laws as a guide for determining the value to pay you for the buy back. Very important distinction there.
Let me state it a different way to be absolutely clear. Hyundai is not buying my car back because of any lemon law, period. They're buying my car back because that is the remedy THEY chose, over replacing the battery but telling me I have to wait a year for the replacement, which may result in me and others filing a class action lawsuit. They're buying the car back because they want to, not because any state Lemon Law is telling them they have to (though some may still be in effect and owners probably could go that route if they choose).
The only relevance of the lemon law is Hyundai is using it as a guide for "what would be fair to pay you for your car when we buy it back". It seems entirely reasonable to tell us "well your state says for a lemon law buy back .... so we're going to use that to guide us as well". That's fair in my opinion.
Anyway, hope that clears things up for folks.
Toolworker
Well-Known Member
Yes, that's fair, and I would expect that's what they will do. But do we know they are? Has anyone gotten a price offer yet?
Zoomie71
New Member
Someone posted on one of the Kona Electric Facebook groups that they got an offer but they wouldn't disclose how much. They said that the offer was in line with how the CA lemon law would calculate it. They didn't seem disappointed with the offer amount.
Found this for those in Canada
Canadian Motor Vehicle Arbitration Plan (CAMVAP), which essentially is Canada’s “lemon law”
https://www.wheels.ca/news/canadas-has-a-lemon-law-program-that-you-didnt-know-existed/
Canadian Motor Vehicle Arbitration Plan (CAMVAP), which essentially is Canada’s “lemon law”
https://www.wheels.ca/news/canadas-has-a-lemon-law-program-that-you-didnt-know-existed/
Chris Alemany
Active Member
Yes, I used the buyback tool on that site to estimate my buyback at $40K. It's a long process to get there though.
Sent from my iPad using Inside EVs
doggyworld
Active Member
I think it varies by State, but most laws I think require they to pay for all the fee's associated with the purchase. Although I don't know if the dealer tacked on fee's that weren't required then maybe those won't be covered? My guess is they'll just look at the bottom line of your bill of sale.
Wildeyed
Well-Known Member
Having been personally acquainted with this process I can't state with confidence that this is nothing like a Lemon Law.
Had all the recalls and got the notice on my car that charge would be limited to 80%. I did enjoy the car but made me a little nervous with all the battery issues and actually was only charging a little more than 50%. I immediately started exploring options and ended up selling rather quickly at a price I was happy with at the time.
I am assuming I can’t do much at this point, but is there possibly anything? Did I sell prematurely? I would not have been inclined to look to sell if there were not so many issues with car.
I am assuming I can’t do much at this point, but is there possibly anything? Did I sell prematurely? I would not have been inclined to look to sell if there were not so many issues with car.