"Unable to Receive A response from the Vehicle" Honda Link App

  • Thread starter Thread starter RobinBrain
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2002 said:
In the app press the "person" symbol in the upper left hand corner which brings up your Account Settings. Under Manage Subscriptions you should see your car listed. Press that and it takes you to "Manage Features" which is really just a list of all the features you (supposedly) have. At the top of the list it should say "Activated on ...." and the date. Assuming it does you can call them back and say it's activated now what.

Or, there is a Deactivate button on that menu, I deactivated once and reactivated with no problem, I think you may need your Honda password to reactivate so make sure you have that handy in case you do. It didn't solve the problem I was having but it would be something to try since they said it has to do with activation.

Do you mean Turn on Climate or Schedule Climate or both? Those are two completely different functions, one may work but not the other.
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After deactivating and reactivating, the remote climate seems to work.

However, I don’t see my cruise control and LKAS icons on my dashboard, nor can I activate it. Any ideas on how to possibly get them back (aime reset?)?

Édit: Forget it, I clicked on the MAIN button and it came back. Oops
 
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Ray B said:
Aeris is the cellular data network for HondaLink, which appear to be handled on AT&T's network. The question is does HondaLink use 3G which will someday soon be shut down, or is it using LTE. I wonder if the disruption had anything to do with the eventual 3G shutdown (anytime between now and 12/31/2021), or if it was just a server hiccup. Presumably the latter.

https://community.aeris.com/aeris/topics/availability-of-at-t-s-3g-service-in-the-united-states

By the way, FYI: Aeris sends Honda data to Verisk Analytics who sells data to the insurance industry.

EDIT: I think I found the answer to my own question. HondaLink in current gen cars are likely LTE through AT&T. Presumably Aeris is still the middle man.

https://venturebeat.com/2017/01/04/honda-partners-with-att-to-put-4g-lte-and-wi-fi-inside-its-cars/
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While the article does imply that all future cars are going to have LTE through AT&T, it's not clear to me that every current car, especially those with last generation entertainment systems predating 2017, also benefits from this agreement.
Hopefully it's LTE, but I can see Honda cheaping out.
 
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Like most people my Hondalink App wasn't communicating with the car from September 5th until they fixed it on September 9th. It then worked fine until a couple of days ago when it stopped being able to schedule charge. It still communicates as I have no problem getting updated charging information, but any time I try to schedule a charge I get a message "An error has occurred. Please try again later" and I have been getting that message for the past two days. Uninstalling and reinstalling the app didn't help.
 
Like you said, the battery update seems to be working now, but for the past couple of days I am not able to use the 'Stop Charging' function. It sends the command to the server, and it keeps working at processing it and then the process just kind of stops and it just continues charging.
 
Ray B said:
Like you said, the battery update seems to be working now, but for the past couple of days I am not able to use the 'Stop Charging' function. It sends the command to the server, and it keeps working at processing it and then the process just kind of stops and it just continues charging.
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Same here with Start Charge and Turn On Climate, I see it sending commands to the car but nothing happens and no error messages. Scheduled charging worked for me as recently as Monday so whatever is going wrong seems to have started a couple of days ago.
 
Greetings,

Same as everyone. Was working a couple of days ago, and stopped being able to do a Turn On Climate since yesterday. Updates saying that the car is charging. Don't understand how a company cannot have a reliable service. My Ford Focus Electric app (free service) was fairly "rock solid" for 33 months. The Clarity Electric is so much better, but the app is so unreliable.

Regards,

GHTech
 
The evening of the 17th (Tuesday) the app would not successfully complete a charge schedule change. I had to get in the car and change it there. After changing in the car, the app immediately showed the new schedule, so it was an outbound (App-to-Server) issue.

Since you all seemed to have problems today, I tried a 'Turn on Climate' command. Here are the app messages displayed when attempting:
1) Sending command
2) Contacting server
3) Connecting to vehicle
4) Awaiting response
After about 10 seconds showing this last status, the app seems to drop the action and simply display the app interface as though nothing had been requested of it (no error message displayed). The car did not turn on climate.

Then I tried 'Schedule Climate' and set a schedule to turn on the climate at a time less than 10 minutes from current time. After completing the task, the app showed the schedule was successfully set. At the prescribed time, the climate system did not turn on; the app still reported that it was scheduled.

Using the fob, I turned climate on. Refresh of the app reported correctly that Climate was on. Attempted to turn Climate off with app, same four messages above and no error behavior: Climate not turned off.

Inside temp update interval in the app still consistently once every 5 minutes.

Using the fob, I turned climate off. Refresh of the app reported correctly that Climate was off.

Conclusion: car is sending its status to the server and the app is reporting that correctly, but car is refusing commands from the server.
 
I just started having this problem today. Yesterday I did my usual charge cycle without a problem. Today at first it was able to see the remaining HV range but not the EV range nor the charging status. I tried logging out and in and now it doesn't see anything. When trying to update location it says "unable to find your car, make sure it is not moving". It is sitting quietly in my garage, charging. Already contacted customer support, they "opened a case".
 
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