I think what they mean is that their Honda Clarity server is down or the connection is fd's up on their end. My connection has not updated since 9/5 at 8:37 pm. The Android app was last up dated on 7/19 and has been working fine since the last up date.
Most likely although it still works for some people which is why one theory is that it is account related.
They don't refer to it as a recall in the Service Bulletins themselves, although most of the bulletins indicate that affected customers will be notified. But from what you are saying they use the word recall in the letter that they send out.
Now working in Palm Springs!
I have always suspected that odometer is via Bluetooth. People have had problems with odometer not updating even when SOC and charge status do, and in this case when SOC and charge status stopped worked for many of us, odometer still worked. Just seems disconnected from the other items.
Not everyone experienced the problem so it was more likely a problem with certain accounts not a problem with the cellular network.
