Stopped KONA: After lasted BMS update - we found 100th cases..

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Tpg said:
Deafening silence from Hyundai India. Senior managers in hiding. No answers. No one has a clue. Refused roll back. Car s locked away in service centres across India. A corporate disaster. No effort to reach out to customers
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This was expected, given that Hyundai has sold Kona's without any RnD center here in India. Any issue in the battery or power electronics will mean, the cars will have to be diagnosed remotely by the Korean RnD team.
Also the 39 kWh Kona's sold in India did not have any telematics unit built in, so the local team will have to get the data and send it to Korean team.

We have seen many Kona's stuck in dealerships and they expect them to get the car by end of Jan. Yikes.

A giant company like Hyundai needs to have local Tech Support teams in every country where they are selling electric cars.
But i agree, atleast the dealers should communicate with Kona customers and keep them updated.
 
DAS14 said:
My 2020 was updated yesterday. After charging over night my car displayed the electrical fault and was towed back to the dealer. Anyone know what I should expect?
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It has been over a month and I was notified last week a new battery was on the way. Today the dealership called and said that the new battery arrived damaged and now they need to order another one. I have called my Hyundai assigned rep and asked for a replacement vehicle already. Do I have any luck with that and would anyone just go and find a lemon law attorney? This seems unreasonable.
 
I wonder why this seems more prominent in India and South Korea than in USA and Canada. Perhaps charging infrastructure differences or just not enough sales in the USA yet?
 
doggyworld said:
I wonder why this seems more prominent in India and South Korea than in USA and Canada. Perhaps charging infrastructure differences or just not enough sales in the USA yet?
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India maybe high ambient termperatures? Don't know about South Korea.
 
The Kona was launched here in Sep-19, and people have been driving around in peak 45 celsius summer since then. It's actually a lot cooler here now when the cars got bricked. It looks like either the recall software has a bug or is flushing out the battery packs that have the fire hazard issue.
 
KiwiME said:
"Hyundai to end domestic sales of Kona EVs after recalls"

https://www.msn.com/en-ca/autos/new...r-recalls-reports/ar-BB1c1H4h?ocid=entnewsntp
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Not so sure that recalls have a major contribution (more likely a press thing) to this, as the new E-GMP platform is set to arrive in 2021. Make room for the new skateboard without the ICE conversion concept.
Personally I think Hyundai did really well (minus a few hiccups :oops:)by comparison to others- Toyota...Nissan to mention a few and availability at the time ...looking forward to 2021 reviews...
 
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mannimagus said:
I'm pretty skeptical of this report. They are quoting another local news channel/newspaper as their basis, and that's pretty much hearsay. Moreover, I can't imagine why Hyundai would stop a model completely, and only in their home market on the basis of these recalls.
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It could involve the limited supply of batteries and want to progressively move forward to the new lineup.
 
Almost a 100 cases of bricked Konas here in India (out of ~500 sold totally), and Hyundai has finally begun replacements. A shipment of 70odd replacement battery packs arrived earlier this week and are being distributed to various service centers around the country.
Bangalore alone has around 20 bricked cars in this 100, and the service here is geared up to replace packs for upto 2 cars a day, according to a fellow owner who is tracking it.
This will be followed by a week or so of on road testing before it is released back to the owner(s).
 
DAS14 said:
It has been over a month and I was notified last week a new battery was on the way. Today the dealership called and said that the new battery arrived damaged and now they need to order another one. I have called my Hyundai assigned rep and asked for a replacement vehicle already. Do I have any luck with that and would anyone just go and find a lemon law attorney? This seems unreasonable.
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I would do the lemon law if they won’t replace it for you immediately. I did that with my Chevy bolt. Now I have a 2020 Kona with both recent recalls done. No problems so far
 
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