Seeing reports of a Kona Recall in form of Software Update

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Sounds to me like the dealerships have a lot of catching up to do before they achieve competence on EV maintenance. I've resolved to stay away from my dealer, software recall or not. They're still pressuring me to come in for an oil change, I'm afraid they'd actually attempt it if given the chance. My car's running just fine, I want to keep it that way.
 
I ran into this same problem with the Toyota dealer and my 2012 Rav4 EV. There was one tech who was supposedly trained on the EV, but he was always over-burdened or gone - I spoke with him a couple times and he did not instill any confidence ... none at all. I finally decided not to take it to them because every solution involved expensive CPU (board replacements) - shotgun repair approach. I tracked one problem down to a buss fuse in the inverter and had a local mechanic change it out for me - couple hundred dollars versus the ~$4K Toyota quoted me. I don't want to take my Kona in until I know I can be certain that the work was actually performed. Do you guys know if we've reached that point yet?
 
Jimct said:
Sounds to me like the dealerships have a lot of catching up to do before they achieve competence on EV maintenance. I've resolved to stay away from my dealer, software recall or not. They're still pressuring me to come in for an oil change, I'm afraid they'd actually attempt it if given the chance. My car's running just fine, I want to keep it that way.
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Just had my update at healey hyundai in beacon, ny. I was pleased that they treated my kona ev like they were comfortable with ev service.
They gave me a courtesy ride to home and back. And had my car on their ev charger when done the service. Good to know not all places are ev clueless.


Sent from my iPad using Inside EVs
 
HudsonKona said:
Just had my update at healey hyundai in beacon, ny. I was pleased that they treated my kona ev like they were comfortable with ev service.
They gave me a courtesy ride to home and back. And had my car on their ev charger when done the service. Good to know not all places are ev clueless.


Sent from my iPad using Inside EVs
Click to expand...

PS. The only difference i found after was that it was set on normal, rather than eco. My regen 3 setting was still there.
And the dc %charge max was now 100%, instead of 80% max previously. I just set it back to 80.
Never did find out why the update.


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HudsonKona said:
PS. The only difference i found after was that it was set on normal, rather than eco. My regen 3 setting was still there.
And the dc %charge max was now 100%, instead of 80% max previously. I just set it back to 80.
Never did find out why the update.


Sent from my iPad using Inside EVs
Click to expand...
Just got it done. Found exactly the same thing. Also, winter mode was on and I'm pretty sure I turned it off this Spring.
 
Wildeyed said:
Just got it done. Found exactly the same thing. Also, winter mode was on and I'm pretty sure I turned it off this Spring.
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Yes, besides the battery cap off, my Winter mode was on, too. And I thought I had shut it off. I can't believe that all the dealers can be that careless with the battery caps!!??
 
R P said:
Yes, besides the battery cap off, my Winter mode was on, too. And I thought I had shut it off. I can't believe that all the dealers can be that careless with the battery caps!!??
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My battery caps were in place. I checked after you brought it up.
 
I bought my Kona earlier this month and just learned this service campaign wasn't done before I bought it (check the VIN and such). I know it's not a safety recall and it won't take long to get it done, but I'm still a little peeved at the dealership.
 
Rightfully so. Yours must have been in inventory for a while. My understanding is that cars coming off the assembly line now and for a few months now have had the software installed during production.
 
Had mine done in the SF Bay Area (Concord) about a month ago. Topped to 100% Monday for a planned trip. I was pleasantly surprised it said 310 Miles of range! My only other time I topped to 100% is was 299 miles...
 
I got this recall campaign taken care of at Gyro Mazda in Toronto yesterday. All good and the invoice indicates they updated the BMS, MCU, VCULDC, and IGP. (I must try converting it all out of roman numerals and back to decimal numbers.)

So now what's the part number for a negative battery terminal cap? Mine was missing when I got home (but I'm not sure it was there earlier, either.)

eastpole
 
HudsonKona said:
Just had my update at healey hyundai in beacon, ny. I was pleased that they treated my kona ev like they were comfortable with ev service.
They gave me a courtesy ride to home and back. And had my car on their ev charger when done the service. Good to know not all places are ev clueless.


Sent from my iPad using Inside EVs
Click to expand...

I bought my Kona at Healy last December and I should have gone there for the service...went to a place that was closer. Here's my report....I sent it to them but got no reply (now 5 days ago). Central Ave Hyundai in Hartsdale. Battery was connected (thank goodness).
"First service today on a 2020 Kona Electric, 7 mo. old, 4500 miles. The high voltage battery check was done promptly although the vehicle was not returned in the same condition as before....Bluetooth connections lost, not in same driving mode, etc. It should be the same. Also, mentioned left front wind deflector was falling down (in front of front tire). They replaced a clip. 0.47 cents charge, and 0.03 cents tax, for 0.51 cents cost. Dealership claimed was due to hitting curb so they won't cover the clip. One, you can't help but run slowly against a parking stop because this deflector hangs down too low. Of course the darn thing will separate Two, 51 cents? Really? First time customer? I've done a lot of maintenance on a variety of cars and other vehicles (including aircraft) over the last 40+ years and the smart thing to do would be to eat this charge. Most others would. I had a lousy experience going to this dealership as a prospective customer back in late 2019, thought I'd try service. But, no. Failures above will have me going elsewhere for Hyundai service."
 
eastpole said:
I got this recall campaign taken care of at Gyro Mazda in Toronto yesterday. All good and the invoice indicates they updated the BMS, MCU, VCULDC, and IGP. (I must try converting it all out of roman numerals and back to decimal numbers.)

So now what's the part number for a negative battery terminal cap? Mine was missing when I got home (but I'm not sure it was there earlier, either.)

eastpole
Click to expand...
Yet another one missing, you can be certain it was there before taking it in; try this next time!
https://www.insideevsforum.com/comm...ifications-and-tweaks.5009/page-8#post-103776
 
Take it back to the dealer, and ask them to replace it. At least, it would be a warranty claim.
 
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