I heard from my VW rep again today, who wrote the following: "... the Ministry of Transportation ... is looking for clarification from our [dealership] end, and this is exactly what we [VW] are doing. My management is in the process of contacting the Ministry of Transportation. Hopefully this will rectify the issue and negate the need for any further action on your part. ... the Ministry of Transportation is inundated with calls and emails these days, so it may take a week or so to get a response. Hopefully next time I get in touch the issue would have been resolved."
His message is not exactly making me feel warm and fuzzy inside, but in my particular case, my rep is at least telling me that the dealership is working on resolving my denied claim, by contacting the MTO to forward proof that my vehicle was on the list. He also mentioned something I didn't know about, OMVIC - the Ontario Motor Vehicle Industry Council. OMVIC's mandate is to "maintain a fair and informed marketplace by protecting the rights of consumers..." - just google OMVIC, it's the first link. My rep said that any MTO correspondence that affects dealership across Ontario would normally go through OMVIC. My rep found no evidence of correspondence from OMVIC about the MTO inventory deadline, nor did he find any correspondence directly from the MTO. It's as if the MTO set a deadline that no-one knew about, because they didn't bother to tell anyone about it until after the fact, and are now claiming you ought to have known, and that if you're not on the list... well to bad, so sad, no rebate for you.
I'm glad to read that there are reversals in rebate decisions - from denied to approved. I'm still very agitated about this mess we're living through, but I'm more optimistic today than I have been. It's been a gut wretch since I received my letter. Looking forward to a positive outcome, but I'm not lying down just yet.
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I’m in the same boat, I purchased my 2018 e-golf in August 2017, picked it up on Aug 3rd 2018! I got my claim denied on Feb 28th 2019 due to the vehicle not being on the ministry approved order list. I'm getting the run around from the dealership saying they are "looking into this", called OMVIC with no real help, called VW Canada, they said it needs to be resolved at the dealership level and there isn't much they can do, I'm at a loss. Keep me posted if you hear anything and I will keep you guys all informed when I "hear back" from VW.