I turned in a 2019 for a 2021 to avoid 80% limit on my capacity. The 2021 then had a bad battery and after having driven it for ONLY 2 months, the vehicle is inoperable, has been in a dealer's lot since AUGUST 15th. I had the car for 2 months, the dealer has had it for 4.
The way in which Hyundai has handled the situation with me is just shameful. I can only conclude that they are a not a good company.
My case was opened on August 16th, and I can't get a call back from them.
I call 2x/wk and get the same story EVERY week, week after week. "You will be hearing from a case manager in 5 days". They don't call. If I escalate, you have to wait for the Manager to call you back - They don't call back.
I've had cars in the past with issues, which have been resolved by good companies. Companies such as Audi - who were ultimately able to keep me as their customer and I owned 4 Audis as a result over a 20 yr period.
As for Hyundai - I will NEVER own/lease/recommend a Hyundai. Yes, the Kona EV is affordable, efficient, practical, and fun to drive. But once its dead at the shop, it's a total nightmare and the way this company has handled my experience is horrendous.
If anyone has a phone # or email at Hyundai other than Consumer Affairs (who are very nice, but completely un-empowered), I would much appreciate it.