hobbit
Well-Known Member
at 877-798-3752, and managed to reach a human on the second or third try. She was in Utah, not the
Phillipines or someplace in Central America. Point in their favor right up front. I said I was keenly interested
in the effort to roll out CCS charging be it "magic dock" or whatever else, but getting their app from the
play-store was a non-starter so had they thought about alternative means to use the service?? I could go
to the Tesla website and create an account and associate a payment method, but would still need a means
to actually use a charger. I described the alternatives that the other networks use -- RFID tap-cards,
credit/debit chip readers, etc, and what would Tesla's plans be to offer similar facilities??
This apparently took the rep by surprise, which it really shouldn't have, but she understood how various
bad assumptions have been made, and that as they start rolling out more CCS compatibility in an effort
to actually become part of a genuinely public network, they really need to think about these things and
engineer ways to become more accomodating. One five-minute fix that can reach more potential users
is to make the app install packages directly available on their website, and/or make it possible for a user
to authenticate and start a charge from the website itself using the generic browser they already have.
Since most "apps" work internally like glorified web clients anyway and call all the same APIs, that
certainly isn't a development stretch.
This evidently got funneled up the "suggestions" pipeline along with the hundreds of others they get per
day, so you can guess how confident I am that they'll actually wise up at the decision-making level. But
maybe if some other people make similar waves, they'd start listening a little better. Does your privilege
to own a compatible smartphone and willingness to sacrifice your own life to Apple or Google entitle you to
ignore problems like this on behalf of others who would maybe like to join the same community? No,
it does not, and you should do your own part to fight for broad equity too. This stuff MATTERS, and needing
to deal with this is barreling at Tesla like a freight train. They cannot dictate to this new market, no matter
how arrogant they are.
_H*
Phillipines or someplace in Central America. Point in their favor right up front. I said I was keenly interested
in the effort to roll out CCS charging be it "magic dock" or whatever else, but getting their app from the
play-store was a non-starter so had they thought about alternative means to use the service?? I could go
to the Tesla website and create an account and associate a payment method, but would still need a means
to actually use a charger. I described the alternatives that the other networks use -- RFID tap-cards,
credit/debit chip readers, etc, and what would Tesla's plans be to offer similar facilities??
This apparently took the rep by surprise, which it really shouldn't have, but she understood how various
bad assumptions have been made, and that as they start rolling out more CCS compatibility in an effort
to actually become part of a genuinely public network, they really need to think about these things and
engineer ways to become more accomodating. One five-minute fix that can reach more potential users
is to make the app install packages directly available on their website, and/or make it possible for a user
to authenticate and start a charge from the website itself using the generic browser they already have.
Since most "apps" work internally like glorified web clients anyway and call all the same APIs, that
certainly isn't a development stretch.
This evidently got funneled up the "suggestions" pipeline along with the hundreds of others they get per
day, so you can guess how confident I am that they'll actually wise up at the decision-making level. But
maybe if some other people make similar waves, they'd start listening a little better. Does your privilege
to own a compatible smartphone and willingness to sacrifice your own life to Apple or Google entitle you to
ignore problems like this on behalf of others who would maybe like to join the same community? No,
it does not, and you should do your own part to fight for broad equity too. This stuff MATTERS, and needing
to deal with this is barreling at Tesla like a freight train. They cannot dictate to this new market, no matter
how arrogant they are.
_H*
