Clamps
Active Member
Where to begin. I’ve had the 196 software update completed. When I picked up my car I asked the service desk, “Is it safe to park my car in my garage?”. He essentially rushed me out the door and said all the work completed is on your invoice. I left, got home and not feeling satisfied called back the next day. I asked two simple questions, can I safely park my car in my garage and can I safely charge my car to 100 percent. He dodged answering and then said I will call you back. He didn’t call back so two days later I called back. I asked him again, can I park my car in my garage and he said I can’t tell you where to park your car. So I asked, after the recall update can I SAFELY park my car in my garage? He wouldn’t answer and instead gave me the number for Hyundai Customer Care. I asked him why he is having me call this number and shouldn’t my dealer have received this information.
So I gave up and called the customer care number. And I kid you not the rep suggested I should call a different dealer’s service center. After I told her how absurd that was she asked to put me on hold to get more info. After returning and hedging her answer as much as possible she said it should be safe to park your car in your garage and to charge your car to 100%.
Nobody has made me feel confident and nobody is being accountable. Those of you who have had the update have you received information from your dealer about the service done and the safety of your car?
So I gave up and called the customer care number. And I kid you not the rep suggested I should call a different dealer’s service center. After I told her how absurd that was she asked to put me on hold to get more info. After returning and hedging her answer as much as possible she said it should be safe to park your car in your garage and to charge your car to 100%.
Nobody has made me feel confident and nobody is being accountable. Those of you who have had the update have you received information from your dealer about the service done and the safety of your car?