Downtime for replacement parts

electriceddy

electriceddy

Moderator
Staff member
The thread that nobody wants to post in.:(
Without your beloved BEV due to the unfortunate occurrence of repairs requiring ordered parts? ( No I don't want an ICE loaner, but if I have I will make due).
Perhaps it's the appropriate time to keep track of the wait times for different repairs and the associated components to be replaced.
Does availability of the materials (hence the wait time) required vary world wide at the same rate, or are some areas prone to longer duration's?
Feel free to ignore this thread, I know its not what many of us anticipate.
But it might help keep a track record if nothing else.
If chiming in please provide location, component required, duration of repair, and any loaner provided:)
 
Well, this is where California lemon laws come into play, out here, if the vehicle is out of your hands more than a total of 30 days for warranty repairs, the dealer has to buy it back at full purchase price and make you while with any trade in, etc. And that is a total of 30 days for all warranty claims combined. This tends to mean California dealerships will do everything they can to get parts as fast as they can for any issue.
 
cmwade77 said:
Well, this is where California lemon laws come into play, out here, if the vehicle is out of your hands more than a total of 30 days for warranty repairs, the dealer has to buy it back at full purchase price and make you while with any trade in, etc. And that is a total of 30 days for all warranty claims combined. This tends to mean California dealerships will do everything they can to get parts as fast as they can for any issue.
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We are not so lucky in Canada, unfortunately. So I guess priority for replacement parts would be zoned in specifically in that area and similar locations.
Given the times I can see a delay in delivery of replacement parts, I wonder if that may have an affect on those laws.
 
electriceddy said:
We are not so lucky in Canada, unfortunately. So I guess priority for replacement parts would be zoned in specifically in that area and similar locations.
Given the times I can see a delay in delivery of replacement parts, I wonder if that may have an affect on those laws.
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Nope, the state accepts no excuses. Now you can choose if you accept an excuse as reasonable, but 30 days without your car due to under warranty repairs is considered a no go 8n California.

Now my guess is these laws may affect parts availability elsewhere as they give priority delivery to such states.
 
Well I finally got a ping from the car via bluelink, meaning they reconnected the 12V battery to my Kona this afternoon for some reason. I wonder if it has something to do with the letter I sent to corporate last week. Its been at the dealers 33 days waiting for a new motor harness.
 
Got the car back today with new motor wiring harness, they apparently had to drain the coolant again. Quick inspection noted a door ding on passenger door. Service manager tried to tell me the car was parked against a wall the whole month under their care. I quickly called him on that as I know fully well its been parked with a disconnected 12v battery in the middle of their active service parking lot the whole time. Anyways I gotta go to their body shop at some point, its pretty minor and hopefully they can PDR it. I am half worried they will make it worse. Still waiting for my replacement key, its been over a month as well.
 
apu said:
Got the car back today with new motor wiring harness, they apparently had to drain the coolant again. Quick inspection noted a door ding on passenger door. Service manager tried to tell me the car was parked against a wall the whole month under their care. I quickly called him on that as I know fully well its been parked with a disconnected 12v battery in the middle of their active service parking lot the whole time. Anyways I gotta go to their body shop at some point, its pretty minor and hopefully they can PDR it. I am half worried they will make it worse. Still waiting for my replacement key, its been over a month as well.
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Happy to hear you finally got it back, hope the repair solves the issue you had with the " put foot on brake to start" message.
I just checked my spare key FOB and it does indeed work... thanks for the reminder.
I will probably be stopping by next week to the dealer to start the process, I hope I have better luck:eek:
 
electriceddy said:
Happy to hear you finally got it back, hope the repair solves the issue you had with the " put foot on brake to start" message.
I just checked my spare key FOB and it does indeed work... thanks for the reminder.
I will probably be stopping by next week to the dealer to start the process, I hope I have better luck:eek:
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Thank you, I am very glad to have the car back as well. Its starting flawlessly. I went to the dealer's body shop today and I have an appointment with their PDR subcontractor on Monday to fix the dint on the door, all is good. I am sure your fix will go more smoothly than mine. I feel like I am the posterboy for Murphy's law and Kona EV repair for some reason, lol.
 
apu said:
Thank you, I am very glad to have the car back as well. Its starting flawlessly. I went to the dealer's body shop today and I have an appointment with their PDR subcontractor on Monday to fix the dint on the door, all is good. I am sure your fix will go more smoothly than mine. I feel like I am the posterboy for Murphy's law and Kona EV repair for some reason, lol.
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Your avatar is an excellent portrayal of your patience through the process.
FWIW Murphy's law "founder" is currently Nasa's control manager for sending unmanned spacecraft to Mars.;)
http://www.murphys-laws.com/murphy/murphy-true.html
 
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