Dashboard warning re: charging system -- please help

P

ProspectiveBuyer

Member
I was having trouble using multiple public charging stations yesterday which were all non-working. I think this may have triggered this warning on my car which now says "Plug-In Charging System Problem. Range Limited." Granted, my car is a 2018 and I have 101,900 miles on it. However, as far as I know the battery was working just fine and I was still getting a range of 55 miles when fully charged. Anyone have any experience with this problem or how to fix it? Do you think the dealership is the best place to go to have them take a look? Any and all input is welcome.
 
Try disconnecting the 12V battery for a minute or so, then reconnect. After doing that you’ll get a number of warning lights on the dash that will clear after a short period. The other warning may also clear.
 
This has happened to pretty much all of us at one time or another. Just disconnect the ground terminal (negative) of the battery for a couple of minutes. If you aren't comfortable doing it, I suspect that someone at Autozone or another parts store will be willing to help. The warning lights that activate afterward on startup will clear in a couple of minutes of driving. As @Landshark posted, the warning may clear on its own in a day or two of driving.
 
ProspectiveBuyer said:
For now, I am unable to charge the car.
Click to expand...

Thanks for providing this information.

Disconnecting the battery is a way to “reset” the system. Sometimes an error code is an error. However, if the car believes it to be true it will behave as though it is true. Resetting is a simple step to start the process of elimination and it may resolve your issue.

There was also a recall (software update) that resolved issues with compatibility at public chargers. Do you know if that update has been installed on your car?

Some owners have reported a pin from the charging cable breaking off inside the corresponding receptacle of the charging port. Others have had the charging port and/or onboard charger replaced.

Have you tried charging with HV Charge?

If it were my car I’d take the following steps until the issue is resolved:
1) Disconnect the battery
2) Call the dealer service department where you have had the car serviced, give them the VIN and ask if the car has had all software updates and recall issues resolved.
3) Inspect the charging port for damage or foreign objects.
4) Contact the dealer and schedule an appointment.
 
Landshark said:
Thanks for providing this information.

Disconnecting the battery is a way to “reset” the system. Sometimes an error code is an error. However, if the car believes it to be true it will behave as though it is true. Resetting is a simple step to start the process of elimination and it may resolve your issue.

There was also a recall (software update) that resolved issues with compatibility at public chargers. Do you know if that update has been installed on your car?

Some owners have reported a pin from the charging cable breaking off inside the corresponding receptacle of the charging port. Others have had the charging port and/or onboard charger replaced.

Have you tried charging with HV Charge?

If it were my car I’d take the following steps until the issue is resolved:
1) Disconnect the battery
2) Call the dealer service department where you have had the car serviced, give them the VIN and ask if the car has had all software updates and recall issues resolved.
3) Inspect the charging port for damage or foreign objects.
4) Contact the dealer and schedule an appointment.[/QUOTE


Thanks very much! I appreciate all your help!
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So a couple thoughts. I got this error twice.
1) Disconnecting the negative lead on the battery, reconnect, then driving around fixed the issue the first time.
2) A couple years later, same error. Disconnect 12v battery (just negative lead as suggested). Didn't work. Same error and I could not charge.

2) - ended up being that the car's charger failed. Replaced under warranty at around $4600 for the part.

If your case is 2), hopefully you live in a ZEV state. See
https://owners.honda.com/Documentum...nda_Clarity_Plug-In_Hybrid_-_APL14156_SIS.pdf

There's an extended warranty period in some states, that appears to cover the charger.
 
I spent Day 2 at the Honda dealership having the charger replaced. It took all day. I got there at 7 am and I didn't get my car till 4pm. The good news is that I am now able to charge the car again. The bad news is that instead of getting 56 miles on a full charge, I only am able to get 45. So I lost 10 miles of EV range. Granted, the car is over 100,000 miles and is a 2018. But still, I was getting 56 miles EV range when fully charged up until last week before the charger crapped out. Any thoughts???
 
There is a setting somewhere in the menu that resets trip meter A when the car is recharged. If you set this, you'll always see the distance traveled since last charge so you can compare against the remaining battery. I find this gives me a better idea of my real world range than the GOM.
 
ProspectiveBuyer said:
I spent Day 2 at the Honda dealership having the charger replaced. It took all day. I got there at 7 am and I didn't get my car till 4pm. The good news is that I am now able to charge the car again. The bad news is that instead of getting 56 miles on a full charge, I only am able to get 45. So I lost 10 miles of EV range. Granted, the car is over 100,000 miles and is a 2018. But still, I was getting 56 miles EV range when fully charged up until last week before the charger crapped out. Any thoughts???
Click to expand...
56 miles on the 'guess-o-meter' is high. you don't get that kind of range even when the car was new with warm weather. I think most cars are down to like high 30 or low 40 range per charge.
Glad the issue is resolved.
 
megreyhair said:
56 miles on the 'guess-o-meter' is high. you don't get that kind of range even when the car was new with warm weather.
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On a number of occasions our car actually achieved between 50-60 miles of EV range for the first 2 years while commuting in Southern California. Warm weather and heavy traffic were contributing factors. There were at least a half dozen times where EV range exceeded 60 miles. The highest was 67 miles. These were all actual miles driven without the engine ever running.

Another forum member frequently reports EV range exceeding 60 miles while driving in Florida with some reports of 70 miles. Under certain circumstances, it’s still possible, even with a 5 year old vehicle.
 
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