I have to say ... referring to your experience with the JuiceBox where the first one was a lemon ... you seem to have run into a string where the first attempt misfires, but you get much better response from the vendors than the rest of us seem to receive!I bought the car on 6/1/2019. 10th day I received manuals but that is for electric not PHEV. Ordered again on the same day and I got the corrects one today.