Most Tesla owners will agree.. Tesla is still a fairly new auto maker and they have issues, especially with customer service, servicing etc.. Most Tesla owners can overlook those shortcomings because the cars are awesome.. I have never has as much fun with a car than the Tesla in more than one ways..
Of course, the reason I got the car was for the extra space, towing ability and Supercharger Network which are all AWESOME!! Those who have never been in a Model Y will be surprised how much interior space and legroom this mid size Crossover SUV has.. The cargo capacity is also amazing and I can probably carry more luggage than most full size SUV's. The Supercharger Network just works and all you need to do is to plug in. The entertainment system on the Tesla is from another planet.. I can even replace my horn sound with a loud fart or La Cucaracha or I can add a driving sound on the exterior speaker like an Ice Cream Truck sound to drive the kids in the neighborhood crazy. Performance, even in my long range AWD is amazing.. You can even leave most Vettes in the dust at the light. Of course, Tesla does have quality issues and customer service issues (what Customer Service?).
I never received any replies to my e-mails when I e-mailed order-support... Tesla is not perfect. They have issues. Yes, you are tied to them more than you would be tied to your car maker of any other brand.. All true and all valid concerns..