Battery Recall for Canadian Kona Owners

  • Thread starter Thread starter mcsquared
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Wildeyed said:
Any word on your battery swap?
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Yes! Was just about to hop on here to provide an update when I saw your message.

Got a call Friday saying my battery has arrived! They scheduled an appointment for Sept 14th. I thought that was great!

I then got a call back about an hour later from the same service advisor stating that the battery takes up a ton of space, they’ve moved some appointments around and asked if I could bring it in this coming Thursday morning (9th)

I’m pretty happy! I know many haven’t shared the same experience, but so far Hyundai has kept up with all of their promises. Received (and spent) my $250 gift card, got a call stating my battery would arrive in 2-3 weeks - it ended up taking about 5-6 weeks but nevertheless, it’s here and I can’t wait to put this behind me.

My only complaint is that I wish the battery warranty would reset. Seems silly that a brand new battery would pick up where the old battery’s warranty left off. New battery should have a new warranty, simple as that in my opinion.

I’ll keep everyone posted when I pick it up on Thursday. They said it would take the entire day.
 
Brennan Raposo said:
Yes! Was just about to hop on here to provide an update when I saw your message.

Got a call Friday saying my battery has arrived! They scheduled an appointment for Sept 14th. I thought that was great!

I then got a call back about an hour later from the same service advisor stating that the battery takes up a ton of space, they’ve moved some appointments around and asked if I could bring it in this coming Thursday morning (9th)

I’m pretty happy! I know many haven’t shared the same experience, but so far Hyundai has kept up with all of their promises. Received (and spent) my $250 gift card, got a call stating my battery would arrive in 2-3 weeks - it ended up taking about 5-6 weeks but nevertheless, it’s here and I can’t wait to put this behind me.

My only complaint is that I wish the battery warranty would reset. Seems silly that a brand new battery would pick up where the old battery’s warranty left off. New battery should have a new warranty, simple as that in my opinion.

I’ll keep everyone posted when I pick it up on Thursday. They said it would take the entire day.
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Brunch and a new battery, what a perfect combination...don't be late:)
 
FrankS said:
I got a call today (August 20th) that my battery has been delivered and due to the size they want to get installed as quickly as possible. So I have an appointment on Tuesday, they say it will take 4.5 hours, but they don't have a courtesy vehicle so I have to get home on my own (good thing they are only a 10 minute walk to the LRT).

Have there been any other battery replacements in Ontario?
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Just to close the loop on this one, the battery was replaced as scheduled on August 24th, I brought it in at 8 am and by 2 pm they called that that new battery has been installed. They said they didn't replace the coolant, just topped it up. No problems with the battery so far.

A problem did pop up after the replacement that the car now gives me the "Charging Port Door" error all the time, I don't know if it related to the battery replacement. The service department has ordered a new sensor, hopefully that will fix the problem.
 
FrankS said:
Just to close the loop on this one, the battery was replaced as scheduled on August 24th, I brought it in at 8 am and by 2 pm they called that that new battery has been installed. They said they didn't replace the coolant, just topped it up. No problems with the battery so far.

A problem did pop up after the replacement that the car now gives me the "Charging Port Door" error all the time, I don't know if it related to the battery replacement. The service department has ordered a new sensor, hopefully that will fix the problem.
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The only coolant they should have saved was the couple of liters in your reservoir. They should not have reused the coolant in the old battery which would represent the bulk of your 3 gallon capacity. Hyundai pays them for the coolant, they should have changed it.

https://static.nhtsa.gov/odi/tsbs/2020/MC-10173530-0001.pdf
All Kona EV and 2020MY+ Ioniq only:
 When disconnecting the coolant hoses from the Kona EV battery, clamp the hoses carefully from the vehicle side to avoid losing coolant from the reservoir.
 Catch the coolant that drains and discard it.
 Attach a short spare coolant hose (from your shop supply) to one side of the pair of coolant nipples from the battery. Blow out all the coolant from the battery from the other coolant nipple using shop air as shown.
 Loop and attach the spare coolant hose to both coolant nipples from the battery. NOTE: Clamp the hose at both nipples to prevent coolant from draining during handling and shipping of the battery
 
i had my car in for service thursday, they tell me about the battery recall which i knew about an said if my battery was on the list they'd order it an let me know when it was in, got a call 3 hours later...oh your battery is already here, can we keep it over night? no i need it tonight, scheduled it for this morning dropped it off at 8am an called me at 2:30 saying it was done. i never had any issues with the old battery, i had 78k kms on it and checked it regularly with evwatchdog. but very happy with getting a new battery an being able to charge it to 100% when i need it ( currently charging to 100% then going to drain it to top balance the cells, then bottom balance the cells... yes i know you dont have to do this, but i do what i want
 
Dan Pasch said:
i had my car in for service thursday, they tell me about the battery recall which i knew about an said if my battery was on the list they'd order it an let me know when it was in, got a call 3 hours later...oh your battery is already here, can we keep it over night? no i need it tonight, scheduled it for this morning dropped it off at 8am an called me at 2:30 saying it was done. i never had any issues with the old battery, i had 78k kms on it and checked it regularly with evwatchdog. but very happy with getting a new battery an being able to charge it to 100% when i need it ( currently charging to 100% then going to drain it to top balance the cells, then bottom balance the cells... yes i know you dont have to do this, but i do what i want
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And where are you in Canada?
 
Dan Pasch said:
i had my car in for service thursday, they tell me about the battery recall which i knew about an said if my battery was on the list they'd order it an let me know when it was in, got a call 3 hours later...oh your battery is already here, can we keep it over night? no i need it tonight, scheduled it for this morning dropped it off at 8am an called me at 2:30 saying it was done. i never had any issues with the old battery, i had 78k kms on it and checked it regularly with evwatchdog. but very happy with getting a new battery an being able to charge it to 100% when i need it ( currently charging to 100% then going to drain it to top balance the cells, then bottom balance the cells... yes i know you dont have to do this, but i do what i want
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Hope you have another 78K trouble free driving, I love to hear good news especially with all the negative floating around this particular forum lately. Congratulations and enjoy, please let us know if any cell deviation or abnormalities after your balancing.:)
 
Wagnard said:
Finally got my new battery installed for my bricked 2021 Kona. (St-jerome ,Quebec, Canada) Took 4 months... It was supposedly a LG battery and got another LG. Finger crossed...
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It certainly didn't take much time for your original to show an error, kind of disheartening. Hope the issue with these packs are resolved and you get to appreciate the positive attributes Kona EV has to offer for a long time to come. ;)
 
Wagnard said:
Finally got my new battery installed for my bricked 2021 Kona. (St-jerome ,Quebec, Canada) Took 4 months... It was supposedly a LG battery and got another LG. Finger crossed...
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Will be getting my replacement battery tm am. Be interesting to see what brand it is.
Thankfully gonna be back to 100%.
Fingers crossed but not super confident.
 
electriceddy said:
Hope you have another 78K trouble free driving, I love to hear good news especially with all the negative floating around this particular forum lately. Congratulations and enjoy, please let us know if any cell deviation or abnormalities after your balancing.:)
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well the verdict today after having it charged to 100% i drove 365kms 20% 60kmh roads 80% highway doing 110kmh with 11% battery left saying i had an 55km left. for me the kona has been the best decision i made, ive saved tons of money on fuel and its just so easy to drive long distances in
 
Dan Pasch said:
well the verdict today after having it charged to 100% i drove 365kms 20% 60kmh roads 80% highway doing 110kmh with 11% battery left saying i had an 55km left. for me the kona has been the best decision i made, ive saved tons of money on fuel and its just so easy to drive long distances in
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Pro rata that's 410km on a full charge and 420 by the GOM, a reasonable correlation. About 15.6kWh/100km. Was the trip hilly, cold? With mixed driving like that in our mild Aussie climate we average about 14 per 100 in Eco mode.
 
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I'm, of course, impatient and annoyed with the wait for the new battery but I'm extra peeved about about the small things. The r0183info.ca page has never been updated with new information about the recall despite being the go-to page and despite being redirected to it EVERY day by Bluelink.. Nobody to my knowledge has ever received a "second letter" about the battery replacement despite it being featured as a "next step" in the last recall posting. We were told that our dealers should be contacting us in July about the recall -never happened - and were urged to contact our dealers if they hadn't contacted us - only to have the dealers shrug and say "beats me". It really bugs me when Hyundai makes (totally unnecessary) promises and then fails to follow through on any of them.
 
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markintosh13 said:
would the under-floor traction battery really generate noticable heat on the hood? doesn't seem plausible.
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There's a wiring harness, controller, electric engine connected to the li-ion,if it began to burn.It would not engulf the front engine? There's no ICE, it was indoors,what heat should generate under the hood,or at the rear of the vehicle
 
eurokeitai said:
You would become a rich man if you invent and patent a non-invasive method that accurately predicts that a li-ion battery cell about to fail.

There is a possibility that adding ultrasonic monitoring to cells will help figuting out what's going inside the battery cells, but so far nobody is using them:
https://www.researchgate.net/public...hods_using_built-in_piezoelectric_transducers
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Signs can include driver dash,or infotainment alerts prompted by the controller, BMS configuration when the Li-ion is outside the "safe" parameters.While charging my Audi etron ,it did actually tell me the system was over heating,and it will automatically shut down.My Model X also will have messages sent to the MCU if something is outside of a parameter, remote diagnostics. None of this is invasive,nor 100% fool proof,but it matters how the OEM firmware can be as proactive as possible to mitigate catastrophe.
 
Wagnard said:
Finally got my new battery installed for my bricked 2021 Kona. (St-jerome ,Quebec, Canada) Took 4 months... It was supposedly a LG battery and got another LG. Finger crossed...
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Hi Wagnard, Glad to hear that you got a replacement battery for your 2021. I am trying to keep track of 2021's with battery issues and the results of a battery replacement. Can you tell (either by looking or information from the dealership) if the replacement pack is "new" (never been used) or a rebuilt/refurbished battery? Perhaps a picture of the label on it would tell the dates of manufacture etc.
Also, did they provide any guidance on how to use this "replacement battery". By guidance I mean any limitations on charging/driving or limitations on charging? Can you charge at home/overnight/in a garage to 100% etc?
I also own a 2021 Kona that was "disabled" by the BMS as a safety precaution and has been sitting at the dealership for 8 weeks now. I received a call last night that they would be towing my Kona to another dealership (with the equipment to replace a battery) on this coming Friday and that a battery should be arriving soon.
Thanks and take care
 
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