Any Canadians get their $250 from Hyundai?

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KonaTom said:
My wife got hers even though she bought her Kona 7 months after me, so I went to the dealer to complain, and they discovered they had an old abandoned email address for me (haven't used it in over two years), and the cards was sent a month ago to the never-never land. I pointed out that Hyundai Canada has my correct email, so why was it sent to the old one, and they told me the dealers initiate everything connected to the gift card, so Hyundai just sends it to the email the dealer sent them.
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I verified that my dealer had my correct email 3 months ago and spoke to that individual that was submitting the claim, he even showed me the physical claim paperwork and assured me it was happening. That said I am still pretty sure my dealer has somehow managed to mess it up. I am going to speak to them again and also let Hyundai corporate deal with them as well.
 
apu said:
Well its 7 months later and 3 months after the last email from Hyundai stating it would be only another 30-60 days for the $250, yet still nothing. Not to mention nothing about the additional $5 day from June 1st( by my math works out to $730). I emailed them again and I will go pester my dealer again to verify if they submitted the claim. Its just plain beyond ridiculous at this point.

I honestly don't car about the money( Ok maybe a little bit :) ) but I want them to keep their word especially in the context of them telling me I am getting a battery replacement, then maybe, then for sure and finally "no new battery for you".
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I contacted my dealer after I read this note and surprise! A little digging from them uncovered that Hyundai Canada used the cost of gas, used by the loaners they gave me. They reimbursed me for the gas I used. For four months it was easily around $250. I didn't figure out the actual dollars and the pennies, but basically I am fine with that. My only complaint is the lack of communication.
 
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Lars said:
I contacted my dealer after I read this note and surprise! A little digging from them uncovered that Hyundai Canada used the cost of gas, the dealer reimbursed me for at the time, for the loaners they gave me while my car was (aging :() on the dealer's lot waiting for the HV battery as my $250. Didn't figure out the actual dollars and the pennies, but basically I am fine with that. My only complaint is the lack of communication.
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Your saying that Hyundai used your promised $250 to pay for the gas in your loaner car? The loaner car that you only needed because they took your actual car away? And you're fine with that? Wow. I know your profile name is Lars but you might want to change it to Job.
 
Wildeyed said:
Your saying that Hyundai used your promised $250 to pay for the gas in your loaner car? The loaner car that you only needed because they took your actual car away? And you're fine with that? Wow. I know your profile name is Lars but you might want to change it to Job.
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As you mature you will realize that you have to pick you fights carefully or you will go nuts. Depending on the cards you have sometimes it is smarter the 'fold them'.
 
Hey folks, does anyone recall Hyundai stating that they were going to reimburse Kona EV customers for an additional $5/day (up to $850) until their battery is swapped out - this o top of the $250 G.C.? I have a recollection of this but can’t find the thread.

Cheers!


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I hadn't seen my status change on the recall page yet for the latest battery check, so I called the dealership to see what the results were.

My battery needs replacing. :( OTOH, I get a new battery in my car.

They haven't indicated I need to stop driving it, or take it to the dealer yet, so I guess all's well for now, except the slight risk it "could" catch fire.
 
Screenshot_20210928-132001.webp Posting here and in the Canadian battery recall thread:

Today is the day we qualify for the full $850 payment for delayed battery replacement!
 
Resurrecting this thread for a moment to see how many people have recieved the $850 compensation. I have not, despite the paperwork being done in November. Now that my battery replacement has been completed I will be pushing Hyundai and my dealership on the issue.
 
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Did wind up getting that final $845 cash card from Hyundai after having the battery replacement done in November of last year.


Sent from my iPhone using Inside EVs
 
Wildeyed said:
Resurrecting this thread for a moment to see how many people have recieved the $850 compensation. I have not, despite the paperwork being done in October. Now that my battery replacement has been completed I will be pushing Hyundai and my dealership on the issue.
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Nope...my service guy says they can't find the memo now.
Crock of crap.
 
Talked to my dealer. He dug around in the online paperwork and confirmed that it was filed in November and is complete and had a work order number. Called Hyundai Customer service and they confirmed that they could see the paperwork and that my battery replacement recall was now closed. So the compensation should be forthcoming. Apparently, despite the fact that this was not mentioned in the notice, the $850 was to be withheld until the replacement was completed. I'm supposed to get a callback today about status. I'm not holding my breath on that but I do have a basis to call again and get this thing moving.
 
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