"Unable to Receive A response from the Vehicle" Honda Link App

Discussion in 'Clarity' started by RobinBrain, Sep 8, 2019.

  1. MPower

    MPower Active Member

    I think what they mean is that their Honda Clarity server is down or the connection is fd's up on their end. My connection has not updated since 9/5 at 8:37 pm. The Android app was last up dated on 7/19 and has been working fine since the last up date.

    This thread makes it clear that it is not client side problems (nor car, phone or app updates), but server side issues.

    I have emailed hondalink_support@honda.com which is the address for app support at the Play Store.
     
  2. 2002

    2002 Well-Known Member

    Most likely although it still works for some people which is why one theory is that it is account related.
     
  3. rodeknyt

    rodeknyt Active Member

    Honda mailed a notice to owners and they referred to it as a recall.
     
  4. su_A_ve

    su_A_ve Active Member

    Called in the morning and they had no clue. Someone would call me in 48 hours... Maybe now they figured out it's an actual problem...

    Odd thing is I noticed the Odometer is updating. EV and HV range has not. Time of last update is still 9/5/19 10ish pm
     
  5. su_A_ve

    su_A_ve Active Member

    And it got fixed! Just got the alert that charging stopped and now showing 100% EV,
     
  6. Fast Eddie B

    Fast Eddie B Well-Known Member

    Yep. Fixed.

    Just updated the state of charge and correctly showed the location as Peru, IN, where Karen is with the car.
     
    MPower likes this.
  7. 2002

    2002 Well-Known Member

    They don't refer to it as a recall in the Service Bulletins themselves, although most of the bulletins indicate that affected customers will be notified. But from what you are saying they use the word recall in the letter that they send out.

    There are no NHTSA recalls listed for Clarity Plug-In or Electric, only a couple for the Fuel Cell version. I remember one of the FCV recalls was for potential water pump corrosion I don't know what the others were.
     
  8. KentuckyKen

    KentuckyKen Well-Known Member

    As of 4:30 pm EST, Honda Link is working for me. Thanks to all who took the time to phone Honda.
     
  9. zman

    zman New Member

    Confirmed working for me now as well. Thanks all!!


    Sent from my iPhone using Inside EVs
     
  10. Olive

    Olive New Member

    Confirmed for me too! It’s back!
    Hondalink is now working in Quebec, Canada.
    Thanks to the individuals who took the time to contact Honda.
     
  11. Johnhaydev

    Johnhaydev Active Member Subscriber

    Still not working for me. Palm Springs, California
     
  12. MPower

    MPower Active Member

    Hondalink back up here in VT.
     
  13. 4sallypat

    4sallypat Active Member

    Back up in Los Angeles County!
     
  14. RickSE

    RickSE Active Member

    Back up in Boston!
     
  15. Johnhaydev

    Johnhaydev Active Member Subscriber

    Now working in Palm Springs!
     
  16. Danks

    Danks Member

    Not working in Michigan. Update odometer - so server, account and telemetrics is working. Not updating range or location - so some data feed is broken.
     
  17. 2002

    2002 Well-Known Member

    I have always suspected that odometer is via Bluetooth. People have had problems with odometer not updating even when SOC and charge status do, and in this case when SOC and charge status stopped worked for many of us, odometer still worked. Just seems disconnected from the other items.
     
  18. Ray B

    Ray B Active Member Subscriber

    Aeris is the cellular data network for HondaLink, which appear to be handled on AT&T's network. The question is does HondaLink use 3G which will someday soon be shut down, or is it using LTE. I wonder if the disruption had anything to do with the eventual 3G shutdown (anytime between now and 12/31/2021), or if it was just a server hiccup. Presumably the latter.

    https://community.aeris.com/aeris/topics/availability-of-at-t-s-3g-service-in-the-united-states

    By the way, FYI: Aeris sends Honda data to Verisk Analytics who sells data to the insurance industry.

    EDIT: I think I found the answer to my own question. HondaLink in current gen cars are likely LTE through AT&T. Presumably Aeris is still the middle man.

    https://venturebeat.com/2017/01/04/honda-partners-with-att-to-put-4g-lte-and-wi-fi-inside-its-cars/
     
    Last edited: Sep 9, 2019
  19. 2002

    2002 Well-Known Member

    Not everyone experienced the problem so it was more likely a problem with certain accounts not a problem with the cellular network.
     
    Mowcowbell likes this.
  20. Robert_Alabama

    Robert_Alabama Active Member

    Echo the thanks to those that contacted Honda to get this fixed. Back up this evening in Alabama.
     

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